Auburn Toyota - Service Center

Neil greeted me in a personal and professional manner. Neil greeted me in a personal and professional manner. The service was expeditious. Well done. He informed me that it was time to consider getti Neil greeted me in a personal and professional manner. The service was expeditious. Well done. He informed me that it was time to consider getting new tires for the Prius. And he provided helpful information and comparison quotes on various tires. Recently, I was in for service on my RAV4 and noticed that there was a sale on "Buy 3 and One Free." I noticed yesterday that the sign was still up. I asked Neil about it. "Oops," he replied, "that sale ended on May 1st and I cannot do anything about it." Oh Well. He took the sign down and apologized. I appreciated his honesty and up-frontness. Sorry to have missed out on the sale. Appreciate your Team Lee. Thanks. Alan Hearl More

Very honest, dependable and quality service. Called me to inform me of its needs and didn’t try up selling me services I didn’t need. Appreciate the honesty... inform me of its needs and didn’t try up selling me services I didn’t need. Appreciate the honesty... More

I received excellent service, it was quick and I was back on the road in 1 hour. Everyone wore a mask. Facility was clean. I would recommend to friends on the road in 1 hour. Everyone wore a mask. Facility was clean. I would recommend to friends More

Jeffrey Lewis was wonderful! He was patient, friendly and respectful. He explained everything to me very carefully so I understood what was completed on my car and what was recommended to me for the future. respectful. He explained everything to me very carefully so I understood what was completed on my car and what was recommended to me for the future. He also listed the things I needed to keep an eye on such as oil level and power steering fluid level. He made my experience a very positive one!! More

I came in for an oil change and a smog that I waited for. They got me in and out very quickly. Thank you for the great service They got me in and out very quickly. Thank you for the great service More

Andrew is the best service rep I have ever worked with. He kept me updated by phone and text. He always made me feel like I was the only customer he was handlinh He kept me updated by phone and text. He always made me feel like I was the only customer he was handlinh More

Jeffery Lewis was courteous, very helpful and made my visit for service very enjoyable. He was helpful and kept me updated on what was needed. visit for service very enjoyable. He was helpful and kept me updated on what was needed. More

I brought my 2017 Toyota Tacoma in for a factory recall for a fuel pump problem and Jake McCallum," service advisor" let me know that I would have to leave my vehicle for four to six hours to do the work a for a fuel pump problem and Jake McCallum," service advisor" let me know that I would have to leave my vehicle for four to six hours to do the work as it entailed removing fuel from the fuel tank so they could replace the fuel pump.Being I was from out of town I was at a loss on how I was to spend the day in a waiting room that because of covid-19 there waiting room could only accommodate about six customers. They also didn't have a shuttle bus available also due to the covid-19, but Jake came to the rescue by enlisting one of the employee's to drive me to a locale restaurant where I spent the day eating and drinking alot of coffee. The mechanic did the job in four hours plus servicing my Toyoota More

I was very cranky and frustrated when i called for service. Jake made the experience a smooth and efficient one and made me very happy service. Jake made the experience a smooth and efficient one and made me very happy More