Auburn Toyota - Service Center

Best service! I was recently assisted by Mike Norton with an unusual problem in my Prius V. It was a particularly busy day in the service center and he was focused I was recently assisted by Mike Norton with an unusual problem in my Prius V. It was a particularly busy day in the service center and he was focused and calm and took care of me with a professional and friendly manner. I hope to always be able to work with Mike. Carolyn Jansen More

Jake Mccallum helped me calm down Jake Mccallum is the best you have had. He helped me get a rental car for an overnight repair. He made the experience better. I was shaking knowing Jake Mccallum is the best you have had. He helped me get a rental car for an overnight repair. He made the experience better. I was shaking knowing I had to drive a different car. He made the whole experience less nerve racking. I hope I can get him next service. More

Outstanding Service Outstanding service, as usual. At the completion, the service rep advised me that it was recommended that two air filters be replaced. He then said Outstanding service, as usual. At the completion, the service rep advised me that it was recommended that two air filters be replaced. He then said that I had my choice: I could have them replaced and pay for them or wait until the next check (25,000) and get them replaced for free. That impressed me that he gave me a choice like that. I challenge a certain other Toyota dealer which whom I have had bad experiences to do the same. Way to go, Auburn Toyota!!!! More

Great customer service Polite, efficient and competent. Robert Brassfield, the service adviser, was very helpful in explaining what service was required. In and out in a r Polite, efficient and competent. Robert Brassfield, the service adviser, was very helpful in explaining what service was required. In and out in a reasonable length of time. More

Felt like family How often ( anymore) are you made to feel like family ? I REALLY felt like I was surrounded by employees that were concerned about me. I thought to my How often ( anymore) are you made to feel like family ? I REALLY felt like I was surrounded by employees that were concerned about me. I thought to myself , this is nice ! Mike Norton was no exception . He listened , and genuinely wanted my Highlander to be taken care of properly . I purchased my 2004 Highlander from this dealership as well. Stayed local and very pleased with them . More

Always top-tier service! I recently brought my husband’s truck in for regular maintenance as well as the installation of new tires. In both instances, the customer service was I recently brought my husband’s truck in for regular maintenance as well as the installation of new tires. In both instances, the customer service was top-tier. They’re friendly, professional and very helpful! I highly recommend Auburn Toyota. More

Went above and beyond! We purchased a 2016 Toyota Corolla for our daughter at this dealership. The whole purchase transaction was very relaxed and we felt no pressure. We We purchased a 2016 Toyota Corolla for our daughter at this dealership. The whole purchase transaction was very relaxed and we felt no pressure. We have already recommended others if they are interested in buying a Toyota to come to Auburn Toyota. Upon getting home we noticed a "squeak" noise in the front end and we brought it back to Auburn Toyota service and they took their time to try to resolve the issue. They even found a crack in our windshield that was not visible to us and they replaced our windshield. Jake Mccallum in service was our point of contact for handling of this issue. Jake was always very pleasant and professional to deal with and looked into every angle to try to resolve the issue. More

30K Service I arrived at the dealership with an appointment and was promptly checked in. Service Advisor Robert Brassfield was friendly and helpful in ensuring th I arrived at the dealership with an appointment and was promptly checked in. Service Advisor Robert Brassfield was friendly and helpful in ensuring that my six year old 'new' pickup got a complete service. More

Re-application of Cilajet Auburn Toyota went above and beyond my expectations in reapplying CilJet to a recent body shop repair. Service writer, Robert Brassfield was extremely Auburn Toyota went above and beyond my expectations in reapplying CilJet to a recent body shop repair. Service writer, Robert Brassfield was extremely helpful. I give him 5 stars for his customer service! More

Routine maintenance service : Mike Norton service advisor was professional and paid attention to my concerns and comments from the time I dropped it off to picking it up. R : Mike Norton service advisor was professional and paid attention to my concerns and comments from the time I dropped it off to picking it up. R Furner More