Auburn Toyota - Service Center

Nicole William was awesome. . Great service people. Nicole Williams checked me in and was so friendly, kind. I’ll be back. I was a little disappointed that they do not wash the c Great service people. Nicole Williams checked me in and was so friendly, kind. I’ll be back. I was a little disappointed that they do not wash the cars any longer. Nice to see happy faces there. More

Jake Mccallum was my Service Adviser JAKE PROVIDE EXCELLENT SERVICE WHEN I CAME IN WITH MY NEW COROLLA . I HAVE DONE BUSINESS WITH JAKE OVER THE YEARS WITH MY PREVIOUS COROLLA, AND PT CR JAKE PROVIDE EXCELLENT SERVICE WHEN I CAME IN WITH MY NEW COROLLA . I HAVE DONE BUSINESS WITH JAKE OVER THE YEARS WITH MY PREVIOUS COROLLA, AND PT CRUISERS ALWAYS PROFESSIONAL AND ATTENTIVE More

Robert Brassfield was my service advisor for my recent visit to Auburn Toyota. His friendly attitude and service knowledge made for a pleasant and expeditious visit. I highly recommend Robert Brassfield and Aub to Auburn Toyota. His friendly attitude and service knowledge made for a pleasant and expeditious visit. I highly recommend Robert Brassfield and Auburn Toyota. More

Quickest Service I have Ever Received from any Dealer I took my 2016 Avalon in for its 15,000 mile service. Made a 3:00 appointment. Got there a little early, like 2:40. Check-in was a breeze and every I took my 2016 Avalon in for its 15,000 mile service. Made a 3:00 appointment. Got there a little early, like 2:40. Check-in was a breeze and everyone was so polite. Imagine my surprise when they came to get me in the waiting room at 3:10, that my car was done. Oil change, tire rotation, and the multi-point inspection, all done in less than 30 minutes. I expected to be there for 60-90 minutes. I love this dealership. We've bought four or five Toyotas from them and always use their service department even though we have a Toyota dealer just two miles from our home. This service department is always going to give you a straight opinion of work that needs to be done at the best price. I have never seen them try to upsell me for work that I don't really need. I trust them 100%. More

Recall repairs I came in for repairs on our Sienna for two recalls; air bag and sliding doors. My service representative, Nicole Williams, was excellent and very hel I came in for repairs on our Sienna for two recalls; air bag and sliding doors. My service representative, Nicole Williams, was excellent and very helpful. The repair tech either left off or knocked off the radio antenna cable requiring a return visit to the dealership to have it reinstalled. Other then that, I was very satisfied with the two visits. More

What a relief! I brought my Prius in fearing the worst about the rechargeable battery. Jake McCallum was very helpful and described what needed to happen before we c I brought my Prius in fearing the worst about the rechargeable battery. Jake McCallum was very helpful and described what needed to happen before we could get to a price. It turned out after the diagnosis that my problem was minor, not major. My Prius was fixed on time, way below budget and I am very grateful to Jake and the techs. More

Reliable experience I always have a great experience when I take my car to Auburn Toyota. They are friendly and efficient and always have my car ready when promised. They I always have a great experience when I take my car to Auburn Toyota. They are friendly and efficient and always have my car ready when promised. They are honest, fair and thorough every time. More

mike norton Mike Norton was exceptionally courteous and helpful and answered all my questions and even looked up my husbands service records from SoCal regarding Mike Norton was exceptionally courteous and helpful and answered all my questions and even looked up my husbands service records from SoCal regarding a specific item. More

Great atmosphere, friendly service I recently moved into this area and took my car into Auburn Toyota for service. Nicole Williams was very friendly & helpful. She made sure to log all I recently moved into this area and took my car into Auburn Toyota for service. Nicole Williams was very friendly & helpful. She made sure to log all the conditions I reported about my car and we set a plan to address each one. The atmosphere at the service department is very welcoming. Everybody was greeted when they walked in. We love Auburn and relieved that we found a friendly and honest place to take our car. : ) More

Great Customer Service and Integrity I bought a 2011 Toyota Sienna at Auburn Toyota in December. It starting making a knocking sound when I turned to the left or the right. Of course the I bought a 2011 Toyota Sienna at Auburn Toyota in December. It starting making a knocking sound when I turned to the left or the right. Of course the warranty for a used car is only good for 3 months/3000 miles...so I took it in on Wednesday in order to reap the benefits of the warranty (ha ha ha...yeah right)...turns out the steering shaft was going bad...that's about an $800 job...and guess what...the warranty didn't cover it. Well...lucky for me Auburn Toyota is a dealership run with integrity and amazing customer service. Before I even had the chance to panic or get angry or complain they offered to cover the entire cost of the work that needed to be done (parts and labor) because they knew it was the right thing to do. I feel so happy I bought my car there and so happy there are companies out there who understand how to treat their customers like humans. THANK YOU!!!! (and if I had time I'd tell you all about how great the experience was when i bought the car too). More