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Audi Allentown - Service Center

Allentown, PA

4.8
1,071 Reviews

1,071 Reviews of Audi Allentown - Service Center

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May 19, 2025

The technician was unable to identify the real problem & ended up just replacing all three parts to solve the problem. It’s unreasonably expensive to solve problems by just replacing all parts, instead of r More

by G.BATCHELOR
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nate Krick
1.0
This rating includes all reviews, with more weight given to recent reviews.
James Lauman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sijade Cromartie
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2025

Outstanding service organization. Knowledgeable, professional and responsive. I always like that they wash my car. More

by VERNOTICA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Molly Moyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025 -

Audi Allentown responded

Thank you for the great feedback! We're so glad to hear you appreciate the knowledgeable, professional, and responsive service from our team—and that little extra touch of a car wash! It’s always our goal to go above and beyond. We look forward to seeing you again soon!

May 18, 2025

Always a super experience. Friendly,efficient and knowledgeable staff! Best team around. Ih8ghly recommend Audi Allentown. More

by KRIDES912
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Krick
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sijade Cromartie
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025 -

Audi Allentown responded

Thank you so much for your continued support and thoughtful review! We're thrilled to hear you consistently have a great experience with our team at Audi Allentown. Your recommendation means the world to us, and we look forward to welcoming you back for your next visit!

May 17, 2025

Highly recommend this dealership for the quality of the job done!! Their recommendations were honest, detailed and trustworthy. I will recommend friends to this dealership for services . More

by SHINGMAI0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025 -

Audi Allentown responded

Thank you so much for your kind words and recommendation! We're thrilled to hear that you found our service honest, detailed, and trustworthy. It means a lot to know you'd refer friends to us—we truly appreciate your support and confidence in our team. We look forward to serving you again!

May 17, 2025

I did this survey yesterday…. Maybe check your e mail you have a great day More

by NABOO347
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2025

My experience was great with this dealer. The problem was fixed and they provided transportation to and from my location. My service advisor listened to my problem and worked with the mecha More

by WMHORNBAKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025 -

Audi Allentown responded

Thank you for sharing your experience! We're glad to hear everything went smoothly and that our team was able to resolve the issue while keeping you informed throughout the process. Providing transportation and clear communication are just some of the ways we aim to make service visits as convenient as possible. We truly appreciate your trust and look forward to assisting you again in the future!

May 15, 2025

Service rep responded quickly and got my vehicle in for repairs .., heard my concerns and got me on my way More

by NABOO347
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025 -

Audi Allentown responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

May 15, 2025

Great communication and follow up! Very much appreciated throughout the entire process and he ensured the issues were taken care of More

by Babykar143
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025 -

Audi Allentown responded

Our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

May 15, 2025

Jade is great. He communicates well, responders promptly, and follows up on questions or options. More

by DUERHOLZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Krick
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sijade Cromartie
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025 -

Audi Allentown responded

Thank you for the great feedback! We're so glad to hear Jade provided excellent communication and support throughout your experience. We'll be sure to share your kind words with him—he’ll really appreciate it! Looking forward to serving you again soon.

May 14, 2025

Awesome service. Work quality is superb and staff are pleasant, attentive and provide excellent customer service. Tyler always goes above and beyond. Ciocca is lucky More

by PIETRO223
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Pilz
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025 -

Audi Allentown responded

Thank you for your kind review! We pride ourselves on providing excellent customer service and we're glad to hear that you had a positive experience with us. We appreciate your feedback and hope to serve you again soon.

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