Audi Arlington - Service Center

Oops, they did it again After a long saga (over a period of years), the manager failed to put my scheduled repair on the daily schedule. I waited for way too long for someon After a long saga (over a period of years), the manager failed to put my scheduled repair on the daily schedule. I waited for way too long for someone to help. The service agent did his best to help consider my car wasn't on the schedule, but in the end, failed to call me and tell me that they discovered another minor problem with a taillight, which could have been fixed during the same visit rather than coming in again. Poor attention to detail. You have to really stay on them to get things done. Time to try a new dealership for my service and next purchase. More

Poor customer service in service dept I've had several bad experiences with the audi service team. They almost always promise my car much sooner than it will actually be ready keeping me I've had several bad experiences with the audi service team. They almost always promise my car much sooner than it will actually be ready keeping me waiting in the waiting area for hours. Recently, I picked up my car and had to correct the bill (they didn't discount the cost as they verbally promised until I argued with them); afterward I went to get my car and noticed one of the specific problems I brought the car in to get fixed was broken again. The funny thing is the service rep said that she hoped the "fix" would last 9-months, which was unacceptable - it didn't last 9 minutes! The issue is clearly a manufacture defect so I don't expect to pay anything but I've asked three times for a quote to properly fix the problem - still nothing after more than a week. Incredible lack of interest or understanding of how inconvenient this mess is. Two days after shelling out $1K for the four year service the blinker and brake lights are having problems. I don't believe it is just coincidence. More

Since initially leasing my car with Audi of Alexandria, a 2012 A3 I have had the following experiences: 1. The dealership shut a garage door on my car breaking the radio receiver and shattering the glass 2012 A3 I have had the following experiences: 1. The dealership shut a garage door on my car breaking the radio receiver and shattering the glass roof underneath 2. The car needed a new ENGINE at 11K miles and Audi of Alexandria took a month to replace 3. The two times I have needed service (and yes, I sprung for AudiCare) they have lost my reservation. once, i left after waiting for a loaner for over an hour the second time I left as I was told they didn't except my insurance for loaners anymore and I would need to go to Enterprise if I wanted a car for the day This is my third Audi and needless to say my last. Please stay far away from this dealership and even the brand! More

Had parts put a luggage rack on my Audi Q7. They were prompt, friendly, and efficient. they Even cleaned and washed my car before giving it back! Quality like this is hard to find and I am now a long t prompt, friendly, and efficient. they Even cleaned and washed my car before giving it back! Quality like this is hard to find and I am now a long term customer to this dealership. Thanks! J More

I love the service that I have been receiving at Audi for the past 2 years! I want to Thank all that put in the time, attention, and hard work every day to make this a pleasant place to come to. the past 2 years! I want to Thank all that put in the time, attention, and hard work every day to make this a pleasant place to come to. More

I'm impressed with the leadership at Audi of Alexandria, who took the time to work with me and make sure that I was satisfied with my experience at their dealership. They've demonstrated that they value me who took the time to work with me and make sure that I was satisfied with my experience at their dealership. They've demonstrated that they value me as a customer and I appreciate how they collaborated with me to resolve an issue with my car. As a TT Quattro and an Allroad owner, I'm happy to know that I can count on them for a favorable sales or service visit in the future. More

VERY Long story. sorry about this but if you want to do business with this dealership.. please think again, there are far better dealers around this DMV area.. STAY AWAY FROM THIS DEALER!!! I went business with this dealership.. please think again, there are far better dealers around this DMV area.. STAY AWAY FROM THIS DEALER!!! I went in for 25000 scheduled maintenance for my AUDI Q5 covered by AudiCare. Once the service was completed, they give you free car wash.. Guess what? They washed my car with panorama sunroof open. Leather seats soaked, and carpets soaked, and future potential electrical problems / mold / mildew problems..etc.. dealers not really doing anything to do anything right... it gets worse....please read on. Did dealership tell me about carwash incident before I pick up the car? NO Here's how I found out. When I got in the car, back window was fogged up, I thought it was due to result of carwash and humidity level in VA. So I ignored that and was on my way home, while on the way home, my shirt right arm was getting wet from the arm rest, so I looked around and there was about 2 inches of water in the cup holder, back leather seats were very damp, and carpets in the rear seats were soaked. I immediately called the dealership, tried to speak to manager, and left a voicemail. Very next morning, service department manager called 8am in the morning, told me to come in so they can assess the damage and dry it out for me. My concern wasn't the drying it out part. Car should not be washed with sunroof open. Whoever made the mistake should have came forward and taken the responsibility. Also, with car being exposed to lots of water (car wash uses average of 35 gallons per vehicle). Even if I assumed only quarter of that went into my car, it's about 9 gallons that was in my car. So I was very concerned, started to initiate talk with the GM (Selim Eslaquit), He assured me that there was no damages as they dried it out completely and that there would be no problem what so ever. I challenged him on the spot, let's open one of your vehicle with panorama sunroof and go ahead and do a carwash, and you dry it out and sell it to customer or you keep it.. can you do it? he said no. So I asked him Why should I keep such vehicle when dealership was at fault and also that they needed to replace the car for me. then he counter-offered if I kept the car that he would offer to extend warranty to 100k, OR that I trade it in and get a same vehicle with same options (at dealer cost). So then he started to give me numbers, and gave the low balling trade in value at 32,000, and gave invoice price for the new q5. Later that day, I stopped by at the Carmax and found out that my car was valued at 35,000. So I went back to Selim, and asked how he's got to the 32k, and that it was ridiculous he was still trying to make money off my car when his dealership caused great deal of inconvenience. Then he rudely cut me off and said, "Do you work in a car sales industry? I do, you don't, so You don't really know what you're talking about?" I felt very disrespected and demanded to get Audi Rep's number because it was obvious that this GM did not know how to treat their valuable customer. He also said all those in front of his sales people which shows that he's clearly not fit for a GM position at any kind of dealership. My counter offer to Selim was that he will give me more than Carmax and he does not make not a single dollar on the vehicle he sells to me. not even a hold back, he said he could not do that. He then challenged me if I can sell the vehicle for more somewhere else, then go ahead and do it and come back to them to complete the transaction. IS HE xxxxxx out of his mind? Why the heck would I go sell the vehicle somewhere else and basically let him off the hook? This was his dealership's fault, and he was not even trying to make this right, obviously only interested in maximizing the profit on this trade in and selling new vehicle (putting 1 more on the board for them..). Next day, I contacted the AUDI USA, and rep was very understanding of the situation and told me that he would talk to GM to see if they can come to a resolution. Audi Rep got back to me 2 days later, saying that it was dealership's fault, so they did not want to get involved. So now ball was back at the GM, he matched the carmax and gave in on the holdback. At this point, I did not even want to deal with AUDI ever again, but since they are getting 1 more sale on the board, I did ask them to either take off destination / processing fee out because I had paid them once before OR offer extended warranty on the new car as well. He of course said no, did not want to deal with me any longer. One extremely bad dealership experience / and experience of AUDI USA not taking care of their customer with the 2nd Audi, I was very disappointed and ready to move on at this point. I also honestly feel like I was discriminated because of my age and race. I wonder if I was a older Caucasian male, whether he would be able to disrespect customer that rudely. I felt almost embarrased to go back to the dealership after he cut me off and said I had no idea what I was talking about.. In the end, guess what happened..? Nothing got resolved, and because I'm being tired of dealing with Audi, I just treated Audi incident as total bad luck, and ordered BMW instead. Could not be any happier. Audi will never earn my business ever again, and they have now lost valuable client. More

Had minor work done on my car it was a check engine light that came on due to not changing the oil in time. well actually no where the time it was suppose to have been done. They checked my car and in the that came on due to not changing the oil in time. well actually no where the time it was suppose to have been done. They checked my car and in the mean time gave me a Q5 to drive around in. the loaner was nice and kept me from having to miss work and everything was taken care of in a day's time. More

Fraud Committed. En route to Washington D.C., my Audi Fraud Committed. En route to Washington D.C., my Audi flashed that the car was overheated, so I had the car towed to Audi of Alexandria. Jason Gage Fraud Committed. En route to Washington D.C., my Audi flashed that the car was overheated, so I had the car towed to Audi of Alexandria. Jason Gage (service representative) ran a diagnosis on the car and told me that I had a broken temperature gauge. To repair it would require a part replacement and four hours of labor, totaling $650.16. Given I had to drive back to NYC from DC in two days, I had no choice but to agree to the repair. (Note, I called another body shop and they would have done the service for $350, but I was captive by this point.) On Sunday, when I drove my car back to New York the temperature gauge continued to indicate overheating throughout the entire 4.5 hour drive. I emailed Jason Gage on Monday and told him of the problem and requested a refund. His response was that "there may be a sensor or gauge that may be faulty" and that I should take it to another Audi dealership. Further Jason wrote that if I could let him know of "my findings, he would be interested in knowing." This response could not have been more clear that they had no idea what the problem was, did not fix anything but decided to go ahead and charge an Audi customer for parts and service anyways. Finally, to release a car with an unfixed faulty temperature gauge back to a customer is knowingly and willfully committing fraud and endangering not only the customer, but also the general public. Please consider this as you send your or your wife/husband/children's car into this place for any service. More