I like to start by being fair and honest but kind. Derek Pickle was fantastic to work with. Great communication and was a personable individual and in the future if he changes dealerships I would gladly work with him again.
So the story: honestly I am not the kind of person to drive an Audi but I was looking for a small SUV that was good in all weather and somewhat nice. The Q5 was a great fit and they were priced right. Issue though is that they are not many around, maybe because of the Takata recall, unsure. So I had to make a trip to Audi. I actually started though at Audi to look at a BMW 5-series. It was a great car and I left thinking easy I will buy it. Mind you this is first trip. It was not around though on my first trip, it was in detail. So I had to come back. I met Derek because the person I originally talked to, Steve, was nowhere to be found even though I made an appointment. Nothing new for a car dealership and my friend is at another dealership and said that you make these appointments and nobody expects you to show. Well I did right on time and nobody was there. Trip 2 we drove the BMW and with Steve. Like actually with Steve, this is one of those dealerships where they insist on riding with you. Which sucks because you have to make small talk with Steve Cortez instead of messing with the car. So I did my research on the car and it was in an accident but it was priced the same as any other BMW of similar miles and year. Same friend at the dealership said that you can take the worth of any car basically and slash 25% immediately if that is on the title to most places. So I saw the car was fixed well and in good shape but I could never resell it. So we talked price and it got uncomfortable where they would not budge and we moved to looking at other cars. Then I remembered they had Q5's and we took one out. Steve came along for the ride of course. I liked it but they were closing. So week later came back and looked at the selection and started to think about them and looked up the details. Well many of them were in accidents and priced the same as a non-accident car so I had a list of those worth and worthless. Came back with my mother whose score I figured I would need to get a better rate and we looked and talked prices and they were not moving much and offered a low trade in so we left. Get a call and they want to offer more. Few days later came out again and negotiated and still wasn't much change. Got them to move a small bit but not enough. They negotiated and after I had left agreed to move more. Then we return and we wait and wait and wait for Derek even though we had a 3pm appointment and showed up at 3:02pm and are going to buy this day and it is not at the lot as someone took it out, neglecting to tell me before traveling from the west. So we left and planned our return a few days later. Few days later the day we were going to buy it, it sold before we got there. Derek did text me and say someone is interested and to grab it but I was in the middle of a highly important phone call and could not read the texts.
Point to all of this. They slowly will move and say each time that they are working with you and to take it easy. See it this way though. It costs 30k and you want 28k. Most places will say okay let's settle at 28.4k but Audi does 29.6 to 29.4 to 29.0 to 28.9 to 28.7 to 28.4. Its a terrible waste of time. If they would have worked with us the first trip for the Q5, we would have it. So my suggestion, go somewhere else. They will dig how they are Penske until the sun rises into their sale and all the BS that you really could not care about but try Sunnyside Audi. I know people there who are great amazing people, they just did not have any older model q5's that I was after. I liked Derek, he is a phenomenal salesman and person but I do not recommend this Audi of Bedford.
It is worth mentioning that they also do not guarantee your deposit back without a 'good reason' which is against the law to my understanding. I am not a lawyer but a brain scientist.