Audi Bedford

scam listings and careless salespeople: BIG SURPRISE LOL long story short: been eyeing a listing for MONTHS. finally had time. spoke with a salesperson multiple times over a few days. then came in for a tes long story short: been eyeing a listing for MONTHS. finally had time. spoke with a salesperson multiple times over a few days. then came in for a test drive. after waiting forever, someone other than the person i talked to showed up and seemed completely bothered/ had no interest in communicating with me. it seemed like they had someone who was a secretary sit with me- she didn't even know how to use the computer. Then she tells me the car was sold "maybe two hours ago". Two things: 1) no it wasn't. its been listed for months. 'it didn't sell in the past two hours. 2) if it did, you really couldn;t have found 60 seconds to shoot me a text saying it sold. I am aware multiple salespeople are selling a single car. obviously. But if everyone knows they have people looking at that car, why would people keep a secret- when they have KNOWN appointments? Seems this place either did a scam bait listing, or is just so inconsiderate and incompetent that i fell off into the side wash while they scavenged the corpse they found earlier. what a shame and waste of a day. Ive owned many mercedes and lexus. Wanted to try audi. NOPE More

Sales Consultant Derek Pickle is the best. I recently bought a 2016 A3 from Derek. I found him to be personable, knowledgeable and very helpful. He expended every effort to make the experienc I recently bought a 2016 A3 from Derek. I found him to be personable, knowledgeable and very helpful. He expended every effort to make the experience pleasant and seamless. Best of all, was his diligence and follow up AFTER the sale. I have, and will, recommend him to friends. I have owned many premium cars over the years; and, have never experienced the level of courtesy and professionalism I received from Derek. More

Customer Satisfaction Just purchased a car by CALLING on the phone. George McCarley went out of his way to make a perfect fit with my budget and me. I knew what I wanted a Just purchased a car by CALLING on the phone. George McCarley went out of his way to make a perfect fit with my budget and me. I knew what I wanted and he was persistent to help me to that end. He was professional and polite, and exemplifies a very important part of the best dealerships. More

Easy easy transaction and service excellence I was very impressed with the sales professional Gareth. He answered my questions and led me through the process with apparent ease. I would recommend I was very impressed with the sales professional Gareth. He answered my questions and led me through the process with apparent ease. I would recommend that dealer to anyone. More

I just purchased my 4th Audi but Bedford was the best!! My salesperson was Joe Mannarino and he was an absolute pleasure to work with. I felt like he truly listened to me and did his best to put me in the My salesperson was Joe Mannarino and he was an absolute pleasure to work with. I felt like he truly listened to me and did his best to put me in the car I wanted, not the one they wanted me to buy!! I purchased an Audi Q3 Prestige and I absolutely LOVE it! I hope Joe will be available when I'm ready for number 5! Thanks again Joe! More

Awesome negotiation Negotiated a car purchase with Kyle Pentella at Audi of Bedford. Kyle took the time to listen to my needs and then came back with an awesome offer. I Negotiated a car purchase with Kyle Pentella at Audi of Bedford. Kyle took the time to listen to my needs and then came back with an awesome offer. I believe we both left the deal feeling very satisfied with how quick the process took to complete with this style of salesmanship. More

Service Department, NO INTEGRETY, DO NOT TAKE CAR THERE! Took Audi A5 in for oil consumption fix, new pistons and rings. Car now runs like a junk yard car, idles bad, sounds like slight exhaust leak, and fro Took Audi A5 in for oil consumption fix, new pistons and rings. Car now runs like a junk yard car, idles bad, sounds like slight exhaust leak, and from a stand still, I can put the pedal to the metal, count ( 1 one thousand 2 one thousand, with pedal to the floor, the tire doesn't cut loose , the car goes Baaaaaaaaaaaa! and the car only makes it about 20 feet. This car used to cut the tire loose, without even trying. They returned the car to me, with deep scratches on the fenders, and a scuff in driver door. When I complained about scratches, I was told he would have his detail guy take care of it, scratches were to deep to get all the way out , can still see! and told me that's the best they could do. My car only had 19.000 miles on it, and pristine, now its an eye sore, with visible scratch marks and buff mark swirls on the driver side fender. I have taken the car in complaining, about the way it runs, only to be told, over and over, the car runs comparable to same model, and there's nothing wrong with it. Then was told, 5th time there, they wiped memory from transmission and found new updated program for engine, I would have to drive car for 500 mi. for car to learn my driving habits. This was the only thing they could think of, to fix it. After 500mi.s returned to service department, had me drive service tech around, showed him how bad it still ran, told them it was still running the same, like a piece of crap, they said they would check it out. They took car in back, about 30 min. later told me car was ready, and there is nothing wrong with the car. I then got into an argument with service manager, whom by the way, told me on the phone, car should cut the tire loose easily, and run like a xxxxx ape, showed him in service area on tile floor, car will not cut tire loose, on slick tile floor. He said drive him around outside, showed him outside again, pedal right to the floor, see car will not cut tire loose anymore, told me, its a Techtronic transmission, it doesn't work like that. this guy, I guess is confused. Its supposed to then it's not. If your not sure how the car is supposed to run, you shouldn't have this job. TAKE MY ADVICE! DO NOT TAKE YOUR CAR HERE FOR SERVICE! Just because you buy it here, doesn't mean you have to service it here, take it to Cascade or somewhere else. Also before you leave check your invoice, for work you did not authorize, and are charged for. I have a complaint about that also. That's sneaky and underhanded! Going to inform the AG about this. More

Bought used car Kyle and staff were fantastic. We did initial contact over phone and Kyle then made a walk around video for me and answered all my questions. I flew Kyle and staff were fantastic. We did initial contact over phone and Kyle then made a walk around video for me and answered all my questions. I flew into Cleveland airport and Kyle picked me up. (Even though it was suppose to be his day off!). Paperwork was completed in about 30 minutes and I was on my way driving back to St. Louis. Fantastic process all the way around!!! I highly recommend them. More

Service Department is plain rude Sales department seems friendly, however the service department is unpleasant to work with. My audi came in for diagnostics and repair on Monday and I Sales department seems friendly, however the service department is unpleasant to work with. My audi came in for diagnostics and repair on Monday and I was told a loaner would not be available until Wednesday. Okay, that happens. I decided not to tell them that Mercedes of Bedford pulled a car off the sales lot without so much as asking when I brought in my Audi there (long story) because they were out of loaners. I wasn't the only one they did this for. After they checked the car, it was decided that an expensive part needs to be replaced and the bill will be almost $3000 and repairs will take about a week, so till next Wednesday. When talking to the service guy Mike Miller the following Monday, he told me I can pick up my car on Tuesday, a day earlier. "Great", I said, "I rented from Enterprise, could you pick me up from their location, please?" He responds with, "No, my guy is doing 5 other pickups tomorrow, we cannot pick you up." I'm confused by the persistently rude approach. They had a car for a week and are being paid $3,000 for this job, surely a pick up can be arranged for the customer especially since pick ups and car loaners are part of their service offering? I understand you have a busy schedule, so do all other dealers, but they strive to deliver on their promise of the little things. Not this dealership. Quite a disappointing customer service experience. Wish I could just deal with the Mercedes of Bedford. In terms of work quality, I am not going to rate them on that as I am not a mechanic and can only hope the repairs will be done according to specifications. More

Excellent customer service Kyle was very helpful in answering all of my questions and finding the best vehicle to fit my needs within my budget. I love my new car! Kyle was very helpful in answering all of my questions and finding the best vehicle to fit my needs within my budget. I love my new car! More