Audi Bellevue

William (service department) did a great job giving me a heads-up of what they would need to work on during my annual car maintenance appointment including standard repairs and recall fixes. He also gave a heads-up of what they would need to work on during my annual car maintenance appointment including standard repairs and recall fixes. He also gave a good estimate of the amount of time it would take to complete. Vehicle was clean and in fine working condition when I picked it up at the end of the day. More

Your phone system is awful for the service department. I waited 1hour to get someone. Then they connected me with my service agent and it was someone else’s mail box. So I tried again and left a call back I waited 1hour to get someone. Then they connected me with my service agent and it was someone else’s mail box. So I tried again and left a call back number. After a half hour someone called back. I wanted to know if my car was ready. It was there overnight. They connected me to service department. They hadn’t gotten to it yet. I talked to a manager who said the voice mail for my agent hadn’t been changed to Elijah Collins. I said you are the manager so fix it! Called Elijah’s cell phone. Couldn’t leave a message because his voice mail was full. Finally got my car at 4pm. I spent 3 hours and much frustration. Fix your phone system and hire someone to answer the service department phones!!! More

Great Customer Service Easy Appointment Scheduling Access into and out of service area is very efficient and appreciate easy communication through text messaging into and out of service area is very efficient and appreciate easy communication through text messaging More

Always a great experience at Audi Bellevue. Have been taking our Q7 there for years now Have been taking our Q7 there for years now More

great experiences with my service advisor. very polite and keep me updated with the situation. very polite and keep me updated with the situation. More

It took over a month to get an appointment and loaner car for a software update/recall on my etron. Then I was told they needed to keep my car for 3 days because they were still downloading the software that for a software update/recall on my etron. Then I was told they needed to keep my car for 3 days because they were still downloading the software that they needed to fix my car. Seems that should have been done during the month I had to wait to get in! More

Kevin, my salesperson, was very helpful and communicative throughout the process. Even though inventory on new vehicles is low, they helped me order exactly what model I was looking for and helped manage my throughout the process. Even though inventory on new vehicles is low, they helped me order exactly what model I was looking for and helped manage my expectations for lead times on new cars. They made the sales process easy and were transparent with pricing. More

Would never do business with them. Worked with them for 1.5wks & was assured that as soon as the car we were interested in became avail and we were on our way they could hold it for 24 Worked with them for 1.5wks & was assured that as soon as the car we were interested in became avail and we were on our way they could hold it for 24hrs if we lived more than 3hrs away. 4pm Friday the car is almost ready to be available and we are on our way to drive 5.5hrs to buy the car that we were pre-approved for and didn't need to see in person. We just wanted to buy it! We are told now they can't hold it! 1.5hr into our drive they call to tell us it's sold! All Natascha had to say was sorry company policy and blame management for tying her hands. I spoke with John and Chris also and neither of them could be bothered to call me back nor either of the 2 managers on duty that day that were suppose to call me. I even offered/begged to just start the paperwork so we could ensure it was ours and not a wasted trip. Again, I was just told it is "company policy" they can't do that. What dealership can't do a transaction via phone & internet in these times?! Especially one that claimed to offer that service. I know car sales are easy right now but it's a shame this dealership has lost sight of the people that actually matter. Their customers will remember this when sales get tough and will choose a dealership that treated them right all along. More

This is my 2nd Audi from the same dealership. My salesperson was wonderful. He thought outside the box. I asked for another S4. Due to inventory restrictions, he suggested an S5. It was exactly w My salesperson was wonderful. He thought outside the box. I asked for another S4. Due to inventory restrictions, he suggested an S5. It was exactly what I wanted. White with black interior. He was very accommodating and a delight to work with. Don’t let him go, he is a real asset to his dealership, Audi of Bellevue, WA. More

Overall my experiences with your service department have been very good. All the service advisors I have dealt with have been very professional. been very good. All the service advisors I have dealt with have been very professional. More