Audi Bellevue - Service Center

we brought our Q5 in to replace a tire and the service support explained very clearly what needed to be done, the cost, the reason and the car in and out really very quickly support explained very clearly what needed to be done, the cost, the reason and the car in and out really very quickly More

Great service, quick and easy. Multi-point inspection reflected everything I needed to know about the vehicle. Multi-point inspection reflected everything I needed to know about the vehicle. More

Audi Bellevue provides excellent customer service. The Lyft service to the office is especially appreciated. Dan Rubin should be especially recognized for his outstanding work. The Lyft service to the office is especially appreciated. Dan Rubin should be especially recognized for his outstanding work. More

Service Advisor Dan Rubin provided excellent customer service! I have not been disappointed by their service dept. service! I have not been disappointed by their service dept. More

Daunte was the service advisor who oversaw the repair of my Q5TDI. He kept me informed regarding the 2-day repair, answering each of my questions via text (my preferred method of communication). He was wi my Q5TDI. He kept me informed regarding the 2-day repair, answering each of my questions via text (my preferred method of communication). He was willing to organize a rental car when I thought I might need one and then worked diligently with the technicians to complete the work in a timely manner making a rental car unnecessary. He arranged for me to pick up my car via the Sales Department on a Sunday so I wouldn't have to wait until Monday. I really appreciated his efforts on my behalf. The car is running great! More

Always do a great job. Will always keeps me informed. I will continue to use Audi of Bellevue Will always keeps me informed. I will continue to use Audi of Bellevue More

Great jobs and got me a Lyte ride from and back to the dealer. Thank you! dealer. Thank you! More

From the day I bought my Q5I’ve only ever had 5 star, well informed, kind, helpful people. My most recent experience with Alexis Mootz was the best I’ve ever had from a service consultant. She supplied m well informed, kind, helpful people. My most recent experience with Alexis Mootz was the best I’ve ever had from a service consultant. She supplied me with all of the information that I would need and took care of all of my needs More

*Conveniently located *Easy drop off *Efficient *Friendly staff *Knowledgeable mechanics *No time delay on completing the service *Got a CLEAN car back - inside and out *Privat off *Efficient *Friendly staff *Knowledgeable mechanics *No time delay on completing the service *Got a CLEAN car back - inside and out *Private ride from dealership to home and back when service was completed (overnight stay due to my delay dropping car off) More

I was extremely frustrated in the process to make an appointment and the presentation of my final bill. No one ever answers the phone at the service center, which is crazy because there are at least appointment and the presentation of my final bill. No one ever answers the phone at the service center, which is crazy because there are at least two dozen people in the service area. I had to book online through an agent - and wasn’t able to request or plan accordingly to get a loaner car. More frustrating was I couldn’t confirm the option to wait in the lobby until I called the sales department. Second, upon reviewing the charges, I noticed a previously undisclosed MISCELLANEOUS FEE for $20. The tech attempted to justify the charge for fluids disposal and towel usage that is charged to all customers. Outside of the standard pre-paid services, I had my tires aligned - which shouldn’t involve any extra fluid disposal. This add-on charge is an attempt to swindle customers out of another $20. Had it been disclosed at the beginning, maybe I’d understand. Why not raise the price accordingly. I already have significant distrust of the dealer services industry…and this experience only reinforced that distrust. More