Audi Bellevue - Service Center

This is probably my 3rd or 4th visit here. All the other times we ok since it was mostly routine service with my Audi care package. Even though I was 1 day early the rep was able to get me a loaner vehicle times we ok since it was mostly routine service with my Audi care package. Even though I was 1 day early the rep was able to get me a loaner vehicle today. This time an additional water pump service was recommended and I denied. Right after I denied the rep informed me of no longer offering a loaner vehicle since I'm not getting the water pump service and just doing the recall. His excuse made no sense due to the fact I got a loaner vehicle every time even if it was just oil change or recall. His attitude and tone towards me after I denied was really condescending and unprofessional. I have a brother that owns a auto repair shop and just wanted a second opinion before I was gonna do the water pump service at Audi of Bellevue. I don't know if your service reps get paid off commission of the services but lying and being condescending to your customers when they deny a service you recommend is really bad. More

Daniel our service person did GREAT!!It is the service Daniel our service person did GREAT!! It is the service in general No car updates on when ready. I had to call and be put on hold with service do ab Daniel our service person did GREAT!! It is the service in general No car updates on when ready. I had to call and be put on hold with service do about 10 minutes, left callback request and nothing. We bought new tires, dropped off car Friday before 5pm. Car was not ready for pickup until Tuesday late day. More

Ricky sent frequent updates and responded quickly to questions. Very satisfied with the service he provided. questions. Very satisfied with the service he provided. More

Audi Bellevue did and has always done a fantastic job with my Q5 service. This time Tristin provided exceptional service- had my loaner car ready ( important as I drive 70 miles one way to have this dea with my Q5 service. This time Tristin provided exceptional service- had my loaner car ready ( important as I drive 70 miles one way to have this dealership service my vehicle) and constantly kept in touch with me via text as to status. More

It is really easy to schedule for services. The service department is very responsive and friendly. department is very responsive and friendly. More

They were very responsive to my needs and kept me up to date on the service. The customer service was first class. date on the service. The customer service was first class. More

It is always a pleasure when Ricky takes care of us. We appreciate the level of care and service he provides. appreciate the level of care and service he provides. More

Daniel was fantastic and very helpful with our recent service. He had a very difficult situation with our car and handled it appropriately. service. He had a very difficult situation with our car and handled it appropriately. More

Got in to recalibrate a windshield, Kyle and Dave were very helpful and they even helped me process the claim with my insurance. The only thing I would like is if they would have also done a carwash very helpful and they even helped me process the claim with my insurance. The only thing I would like is if they would have also done a carwash More