Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Audi Birmingham
Irondale, AL
303 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
303 Reviews of Audi Birmingham
November 08, 2021
My husband and I both have nothing but nice things to say about Kelly Misso. Kelly came in on his day off to help me with the sale. Even though Hanna and I had just meet for the first time, we talked as if about Kelly Misso. Kelly came in on his day off to help me with the sale. Even though Hanna and I had just meet for the first time, we talked as if we were old high school friends that hadn't seen each other in years. If and when I do get a new Audi, I will definitely be going back to Audi of Birmingham. More
by ShundaRfn
Employees Worked With
Kelly Misso and Hanna Blackwell
October 01, 2021
My hopes and expectations were not disappointed. The team at Audi Birmingham make you feel at home. Cesar Hemphill, Esau Carter, &Hanna Blackwell, these people are FIRST CLASS!! Very Knowledgeable and p team at Audi Birmingham make you feel at home. Cesar Hemphill, Esau Carter, &Hanna Blackwell, these people are FIRST CLASS!! Very Knowledgeable and proficient. They make you feel as if they are looking out your interest. Excellent business transaction. More
by treetop8
Employees Worked With
Cesar Hemphill, Esau Carter, &Hanna Blackwell
September 07, 2021
Great team to work with and a very nice facility. Purchasing a used vehicle from Audi Birmingham was an efficient pleasant experience with no pressure. Matt Damon, along with the general sales mana Purchasing a used vehicle from Audi Birmingham was an efficient pleasant experience with no pressure. Matt Damon, along with the general sales manager, and the finance manager were my primary contacts and all were customer focused and very helpful. They took care of a few issues and also arranged for delivering the vehicle to my home in Kennesaw, GA. A win-win experience. More
by donbergwall
Employees Worked With
Matt Damron
May 29, 2021
Training is needed the overall atmosphere is cold in the building see what I mean 25 word minimum. I don’t need 25 words to say good or bad building see what I mean 25 word minimum. I don’t need 25 words to say good or bad More
by Riggins 39
Employees Worked With
Jerrell, customer Service was right on point. The company’s service may have dropped but Jerrell was very professional and gave me and over feel that he cared
May 27, 2021
I couldn't be more thankful for the help and assistance that Johnathan provided at Audi Birmingham. He was very knowledgable and proficient in securing the safe delivery of my daughter's Q3 to PA. Not to m that Johnathan provided at Audi Birmingham. He was very knowledgable and proficient in securing the safe delivery of my daughter's Q3 to PA. Not to mention, the team members took the time out of their busy day to shuttle my daughters to the airport for their flight home. This goes beyond the typical scope of any dealership. THANK YOU! More
by ivyistock
Employees Worked With
Johnathan
May 22, 2021
Salesman didn't come out to assist. The truck said would be ready and then couldn't locate for a test drive. Truck had been hit on the side and front bumper then has trash inside and was trying to sale it a be ready and then couldn't locate for a test drive. Truck had been hit on the side and front bumper then has trash inside and was trying to sale it at $39,999 used. Don't go here not helpful. More
by marie.langford86
Employees Worked With
Sherry
May 18, 2021
Usually don't give reviews but Audi of Bham deserves one !!! The service center folks there are great !!! Came in with some questions and they had everything taken care of for me in no time ! Thanks guys an !!! The service center folks there are great !!! Came in with some questions and they had everything taken care of for me in no time ! Thanks guys and gals ! More
by kelldbattles
Employees Worked With
Valerie
May 11, 2021
They have removed both of my reviews from Google. Extremely disappointing and by far the worst customer service I have ever dealt with. Would give zero stars if I could- do not purchase a car from Extremely disappointing and by far the worst customer service I have ever dealt with. Would give zero stars if I could- do not purchase a car from here if you care about customer service. The service department is beyond horrible and has been EVERY time I have needed service. Took a month of me continually calling to learn that my part had been in for a while (they initially told me it would take two days). Was then told by service advisor Marc Scott that they couldn't return any of my calls because "they just have too many customers". Requested both the general manager and service manager but, once again, never got a callback. If this wasn't warranty work I would have gone elsewhere from the beginning. We have gotten three cars from here with Casey & Jonathan but may not consider Audi in the future. Edit: Thank you, Jonathan, for reaching back out to me to try and correct these issues moving forward. Unfortunately, I had more issues with service today (Thursday, May 13th). They did not seem to really know how long it would take to fix my part and upon arrival (40 minutes after they called and said my car was completely done and ready to be picked up), I was then informed that they had not even finished washing it yet. Spoke to the general manager, Daniel, who told me that "they just sometimes get behind". On top of that, my car was still dirty and had bird poop on it after the "wash". We will not be purchasing cars from Audi of Birmingham in the future and I have made a complaint with their corporate office. More
by cburley
Employees Worked With
Marc Scott, Casey Hamphill, Jonathan Harris, Raven Gober, Daniel Poage
