Audi Boise - Service Center

Sam was great getting me in for an appointment. Parts were not available for a water pump change till Thursday/Friday and was told when they got them in it would be the same day that it would be do Parts were not available for a water pump change till Thursday/Friday and was told when they got them in it would be the same day that it would be done. I texted on Friday to find out the status but no reply. Monday I get a text that the car was done on Friday and I could have picked it up then. Sam wasn’t at work on Friday so it wasn’t her fault but someone should have fallowed up to notify me. Monday after Sam returned my text I go down to pick it up and when I check the engine compartment, it’s still covered with old coolant that collected a bunch of dust/dirt. When I dropped it off specifically told them the engine bay needed to be cleaned and they assured me it would be done. They ended up taking the car back in and cleaned what they were suppose to in the first place. I paid a lot of money for my Audi and I’m sure you all did too and expect to have quality work done and have a clean car when picking it up. To make a long story short not happy with their attention to details. I ended up stopping at o’Reilly’s auto and picked up some engine degreaser and cleaned it like it should have been cleaned. More

Excellent service as usual at Boise Audi VW. Staff is always helpful and the technicians do a great job. Staff is always helpful and the technicians do a great job. More

I needed a new DEF pump. It took 10 months to get here. Audi Boise communicated with me in that time. It took less than a day to install. All good. It took 10 months to get here. Audi Boise communicated with me in that time. It took less than a day to install. All good. More

We’ve had great service from Boise Audi! Each of the service staff have been knowledgeable, professional and friendly! We’ve been really pleased every time Each of the service staff have been knowledgeable, professional and friendly! We’ve been really pleased every time More

Awesome service at Audi Boise. Very accommodating waiting lounge with an excellent staff to answer any questions. Service technicians do a thorough job and I felt very comfortable Very accommodating waiting lounge with an excellent staff to answer any questions. Service technicians do a thorough job and I felt very comfortable leaving my vehicle with them. More

They always take good care of me. Patched a tire for free, handle my service and oil changes with quick efficiency and a comfortable, upscale waiting room with a really nice free coff Patched a tire for free, handle my service and oil changes with quick efficiency and a comfortable, upscale waiting room with a really nice free coffee/capuchino machine and snacks. I really like this dealer, they understand customer service and are proactive in their methods. More

My service writer was prompt, attentive, thorough, polite and respectful through my whole experience at this dealership. and respectful through my whole experience at this dealership. More

Chris my Service Manager was outstanding! He was prompt polite professional and committed to seeing our vehicle repaired correctly the first time in a reasonable amount of time. He was prompt polite professional and committed to seeing our vehicle repaired correctly the first time in a reasonable amount of time. More

VW boise has great service and friendly staff. I have always found them very helpful. I also appreciate that I can bring my car in on a Saturday. I have always found them very helpful. I also appreciate that I can bring my car in on a Saturday. More

My experience with the Audi service department was top-notch. Professional, communicative and everyone was incredibly knowledgeable and nice to work with. I was fortunate to utilize the courtesy shutt top-notch. Professional, communicative and everyone was incredibly knowledgeable and nice to work with. I was fortunate to utilize the courtesy shuttle service and This was a bonus. More