Back

Audi Brookline - Service Center

Brookline, MA

4.7
446 Reviews

448 Reviews of Audi Brookline - Service Center

Sort by
May 31, 2025

Staff are polite respectful, dedicated and helpful. I had to drop off my car for fixing, they provided good service for commuting through uber and loaner car. I am totally satisfied with the Brooklin More

by zaryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Buchholz
May 31, 2025

Easy to deal with and all requested work completed on time. Also provided uber ride from the dealership to my office and back More

by Dbloom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Gomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Rios Alers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Wendt
May 24, 2025

I recently took my Q3 for a routine oil change, and I was very pleased with the efficiency and quality of service from Paul. The whole process was quick, hassle-free, and well-organized. More

by Okee338
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul
May 26, 2025 -

Audi Brookline responded

Hi! We're delighted that Paul provided efficient and high-quality service during your recent visit to Audi Brookline. Thank you for sharing your positive experience with us, and we look forward to serving you again in the future!

May 22, 2025

Easy process, clear communication , and great service. Luis was great in assisting us in getting our service completed. We didn’t have to wait around at the dealership, they provided an Uber to bring us b More

by kbrennan530
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
May 23, 2025 -

Audi Brookline responded

Thank you for sharing your experience with Audi Brookline! We're delighted to hear that Luis and the team provided excellent service and made the process convenient for you. We appreciate your feedback, and we're here whenever you need us again!

May 19, 2025

The service dept, with additional appreciation to Luis Gonzalez provided outstanding service. Thank you for the timely support. More

by markwmorrison10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Gonzalez
May 19, 2025 -

Audi Brookline responded

We're delighted to hear that Luis and the service department at Audi Brookline provided you with outstanding support. Thank you for sharing your experience!

May 17, 2025

I had an overall decent experience with Audi Brookline in terms of customer service, but my recent visit left me feeling frustrated and disappointed. The staff were very professional and courteous. I requ More

by Jennifer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jerry
May 19, 2025 -

Audi Brookline responded

Jennifer, I'm disappointed to hear about your recent experience with the inspection and repair quote. If you'd like to discuss this further or have any questions, please feel free to reach out directly. Thank you, Michael Walsh - General Manager - mkwalsh@herbchambers.com

May 17, 2025

Dealership is great, especially Luis, my rep, who was very responsive and attentive. Good job! More

by ENR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
May 19, 2025 -

Audi Brookline responded

Thank you for the kind review! Luis & the team look forward to seeing you again next time here at Audi Brookline!

May 16, 2025

Brought my SQ8 in for a 40k service - as usual Jeff walked me through the service items needed and helped make the experience easy and hassle free. More

by ZKurland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Gomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeffrey Bucholz and Kervens Noel
May 16, 2025 -

Audi Brookline responded

We're delighted to hear that Jeff made your 40k service experience smooth and hassle-free at Audi Brookline. Thank you for trusting us with your SQ8, and we look forward to assisting you again in the future!

May 16, 2025

I am writing to express my deep concern regarding the way my wife was treated during her recent visit to your service center. She came in to discuss a crack she noticed on her car’s side mirror shortly after More

by Charbel Haber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Gomes
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025 -

Audi Brookline responded

Thank you for bringing this to our attention, Charbel. The situation you've described does not reflect the standards of customer service we strive to uphold. Please know that we take these matters seriously and will address them with our team to ensure a respectful environment for all customers moving forward. If you'd like to discuss this further or have any other concerns, please reach out directly at your convenience. Respectfully, Michael Walsh - General Manager - mkwalsh@herbchambers.com

May 03, 2025

Fast and sociable advisors with superior service and communications to and from the mechanics at all times that I have been present More

by acarter617
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura
May 05, 2025 -

Audi Brookline responded

We're delighted to hear that our team at Audi Brookline provided you with fast and sociable service! Thank you for sharing this feedback! Safe travels!

May 05, 2025 -

Audi Brookline responded

We're delighted to hear that our team at Audi Brookline provided you with fast and sociable service! Thank you for sharing this feedback! Safe travels!

1
...