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Audi Brookline - Service Center

Brookline, MA

4.8
439 Reviews

439 Reviews of Audi Brookline - Service Center

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May 23, 2023

Took my car in for 10k service. Service was pretty easy. Had a question on the cars technology and Su was incredibly helpful and friendly. Really made an impression. More

by Max
Recommend Dealer
Yes
Employees Worked With
Su Dong
May 25, 2023 -

Audi Brookline responded

Su & the team appreciate your kind review, Max! Thanks for trusting Audi Brookline with your vehicle and please don't hesitate to reach out if we can be of service again in the future!

May 23, 2023

Took my car in for 10k service. Service was pretty easy. Had a question on the cars technology and Su was incredibly helpful and friendly. Really made an impression. More

by Max
Recommend Dealer
Yes
Employees Worked With
Su Dong
May 25, 2023 -

Audi Brookline responded

Thank you for trusting Audi Brookline with your vehicle, Max! We're happy to hear Su & the team left you with an excellent impression and we hope you won't hesitate to reach out if we can assist you with any future automotive needs. Take care!

May 23, 2023

Kervens is undoubtedly the best service specialist, additionally the rest of the staff including car technicians are super attentive, thorough and incredibly professional and helpful! More

by tirzah.shakespeare
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kervens Noel
May 25, 2023 -

Audi Brookline responded

Thank you for taking the time to share your positive feedback with us! We're thrilled to hear that Kervens & the team provided you with excellent service and we look forward to seeing you again next time here at Audi Brookline!

May 22, 2023

Excellent place to have your car serviced and it is a convenient to get to from my home. More

by israels127@aol.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Gomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2023 -

Audi Brookline responded

Thank you for trusting the Audi Brookline team with your service needs! We appreciate your business and look forward to seeing you next time!

May 20, 2023

The entire team at Brookline Audi couldn’t have been more helpful. Everyone was so polite and explained patiently everything I needed to know. Kervens went out of his way to keep me updated on the status of More

by Audigirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Rios Alers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kervens
May 23, 2023 -

Audi Brookline responded

Thank you for taking the time to share your experience working with Kervens and Manny at Audi Brookline! We appreciate your 5 stars and look forward to seeing you next time!

May 13, 2023

I scheduled an appt to have my seasonal tires, which the dealership stores at an exorbitant rate, put on my car. Herb Chambers Audi had neglected to take them out of storage, so, they were not on site a More

by Plipson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Gomes
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2023 -

Audi Brookline responded

Plipson, I'm sorry about what occurred. We always aim to provide our guests with efficient and professional service, and it sounds like we missed the mark in this case. I appreciate your feedback on the matter, as I understand how valuable everyone’s time is. Please reach out to me directly at your convenience so we can discuss a time that is convenient for you to switch out your tires. Thank you, Tim Veiga - General Manager - tveiga@herbchambers.com

May 09, 2023

The service is excellent —- Mais is super—the loaner was ready—things were done on time, and right More

by Bear
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Gomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2023 -

Bear responded

This is my review

May 12, 2023 -

Audi Brookline responded

Thank you for the positive feedback! We appreciate you taking the time to share your experience and hope to see you again next time here at Audi Brookline!

May 05, 2023

I had a previous appt had ordered the key. When I came for the key it wasn’t there. The next week I called to see if it was in and it was. It took me 10 days to get the appt. When I came i More

by Susan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kervans Noel
May 08, 2023 -

Audi Brookline responded

Susan, we appreciate you taking the time to share your experience. We're sorry for any inconvenience with the key and scheduling. However, we're delighted to hear that Kelvin was able to assist you during your visit. Our team is always here to help, so don't hesitate to reach out if there's anything else you need! Thank you! - Audi Brookline

May 02, 2023

Luis and entire Brookline Audi service team provided the usual remarkable service from easy appointment booking, check in and periodic updates! Amazing customer experience! More

by LK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
May 04, 2023 -

Audi Brookline responded

Thank you for trusting Audi Brookline with your service needs! Luis & the team appreciate your continued support and look forward to seeing you again next time!

April 30, 2023

Damaged right side tires on car and had to have it towed to Audi Brookline after hours. Was immediately contacted the next day by Bill K who was excellent in assisting with getting the vehicle repaired. Bil More

by seebillski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Kramer
May 03, 2023 -

Audi Brookline responded

We are glad to hear that Bill and Audi Brookline provided an excellent experience! It's fantastic to know that Bill's clear and effective communication made the process stress-free. We appreciate your taking the time to leave a review and for allowing us to assist with your vehicle repair! Thank you!

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