Audi Brookline - Service Center

My experience with Audi Brookline was superb. When I arrived they were ready to review my needs for my 20,000 check up and told me that they would speak to me about any additional concerns that When I arrived they were ready to review my needs for my 20,000 check up and told me that they would speak to me about any additional concerns that might arise. Some problems did arise which they thoroughly discussed with me along with what needed to be done. One of them dealt with my tires which I had anticipated but one would be covered by tire insurance. Another involved an accident to the front of the car which ended as minimal damage to the front grill. Otherwise all looked fine. They also arranged for a loaner for a repair that would be addressed in July. When the car was finished it looked better than when it came in along with another problem that was covered by my original contract. The only real problem was that they need to be closer to where I live. More

Excellent customer service EVERY, single time! Great, professional people. Honest, reliable, quick service! Chris Garvin is an asset to this dealership. He is honest, dependable and consistent. Ve Great, professional people. Honest, reliable, quick service! Chris Garvin is an asset to this dealership. He is honest, dependable and consistent. Very friendly man! The service team was exceptional. Extremely attentive and polite! More

Wonderfully attentive and fast service department. Very satisfied with this dealer. Special thanks to Kervins Noa. Very satisfied with this dealer. Special thanks to Kervins Noa. More

Brought car for service and all known issues were resolved in a timely manner. While diagnosing my concerns other items were also found and corrected While constantly updated on status via text mess resolved in a timely manner. While diagnosing my concerns other items were also found and corrected While constantly updated on status via text messages. More

We had a great experience with their service. Great quality and fast. They also provided video from the technician describing the details of service. Also I’d would like to recognize superb work Great quality and fast. They also provided video from the technician describing the details of service. Also I’d would like to recognize superb work of customer advisor Kervens. More

Bill was exceptional to work with! Honest, straightforward, and flexible around what our Q7 needed and the impact it would have on our family. I look forward to working with him again Honest, straightforward, and flexible around what our Q7 needed and the impact it would have on our family. I look forward to working with him again in the future! More

Wonderful service department. They go above and beyond to help customers. I have always had the best experience when having my car serviced. They go above and beyond to help customers. I have always had the best experience when having my car serviced. More

They were able to complete what was supposed to be a 2 day recall in a morning. Great service and quick! day recall in a morning. Great service and quick! More

Everyone was very professional and Kervens was super. He deserves a raise! Everything worked as I was told it would He deserves a raise! Everything worked as I was told it would More

Excellent and very responsive service. Luis was professional and informative and efficient - responding to my questions and concerns with care and consideration. Luis was professional and informative and efficient - responding to my questions and concerns with care and consideration. More