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446 Reviews of Audi Brookline - Service Center
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October 31, 2020
Very poor service Requested winter tyre change on Very poor service Requested winter tyre change on October 19 Got a confirmation e mail twice But was told to reschedule when I showed up Very poor service Requested winter tyre change on October 19 Got a confirmation e mail twice But was told to reschedule when I showed up More
by mtreddy
Employees Worked With
David and Kervens Noel
October 28, 2020
Have always had great service. Tony took care of all I had on my list. Wonderful you gave me a loaner car while my car was in shop. Thank You had on my list. Wonderful you gave me a loaner car while my car was in shop. Thank You More
by bemcdonald1
Employees Worked With
Tony from service.
October 27, 2020
My last several experiences here were disastrous. I received very poor service on my vehicle and after patiently dealing with an untrained employee and dropping off my car for service 3 times in a row received very poor service on my vehicle and after patiently dealing with an untrained employee and dropping off my car for service 3 times in a row for weeks, I finally asked the service manager for help. The problem was, he was incredibly hostile and wasted several more weeks of my time and $. Side note/back story: I purchased the car (a new 2015 A3) at Audi Brookline and ever since I bought the car it's been a complete lemon. Starting with a coolant leak within months of buying the vehicle. I've owned two A4's previous and had no major issues with either car. I even serviced both cars at Audi Brookline during the Dave days and he and his team were fantastic. After spending $2,000 on the coolant issue in March, it came back again to haunt me 2 weeks ago. I decided to go to another Audi dealer and got whacked for another $500. More
by Jonn
Employees Worked With
Grant Gonzalez
October 21, 2020
No waiting area provided outside the building for COVID 19 safety, but the service was good and employees were friendly as well. Just provide an outdoor waiting area and it would be 5 stars. 19 safety, but the service was good and employees were friendly as well. Just provide an outdoor waiting area and it would be 5 stars. More
by Jacob Savona
Employees Worked With
Antonio Mina
October 08, 2020
Good service, very helpful, but took longer than expected. Would like to be informed ahead of time if service takes longer than 2 hours next time. expected. Would like to be informed ahead of time if service takes longer than 2 hours next time. More
by marshall.julia90
Employees Worked With
Other Employees :
Scott Pann, Stephanie Bagu, Steven Claudio, Silvio Santos, Felix Mojica
September 25, 2020
Coolant exchange service extremely expensive (more than the initial estimate). The service took too long. Staff was attentive but I’m not happy with the service the initial estimate). The service took too long. Staff was attentive but I’m not happy with the service More
by Egarrido55
Employees Worked With
Don’t know
September 23, 2020
Herb Chambers is a very good auto dealer. Their space is comfortable and the staff is knowledgeable and helpful. Today’s device was handled very well. comfortable and the staff is knowledgeable and helpful. Today’s device was handled very well. More
by june.vernon
Employees Worked With
Stephanie Bagu, Joana Sevi
September 16, 2020
Audi Brookline was kind and helpful and took great care of my fabulous Q5. We had a little trouble finding the car given the transition from temp to your new offices... but it all worked out great! Thank of my fabulous Q5. We had a little trouble finding the car given the transition from temp to your new offices... but it all worked out great! Thank you very much! More
by Artbrown10
Employees Worked With
Service woman
September 16, 2020
Very poor service. Very slow and unhelpful. This Very poor service. Very slow and unhelpful. This dealership is not up to Audi standards. They are constantly drinking up charges when it's under A Very poor service. Very slow and unhelpful. This dealership is not up to Audi standards. They are constantly drinking up charges when it's under Audi care. More
by None
Employees Worked With
September 13, 2020
Worst service ever. I bought a 4 year service plan with a new car. I brought it in for the 4th year service in August and was told I would have to pay for it even though I had already paid for it upfront. Ap new car. I brought it in for the 4th year service in August and was told I would have to pay for it even though I had already paid for it upfront. Apparently there is a some hidden feature where I had to bring it by the end of July or I had to forfeit the money I paid for the service upfront. The service manager was rude and actually laughed. More
by chip
Employees Worked With
Service Dept.
