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Audi Buffalo

Bowmansville, NY

4.8
266 Reviews

6501 Transit Rd

Bowmansville, NY

14026

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Showing 266 reviews

December 04, 2023

Absolutely fantastic service. From the purchase of the vehicle to service the vehicle to kind and friendly help along the way. The best dealership I have ever had an experience wi More

by jpmilbrand
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy, Kristin Guerin
December 04, 2023

I love the Audis. We have 2 of them. But the location of the dealer is not great. The surroundings are ugly, the building lot is too small. We will continue to go ther More

by Mzelman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristin Guerin
December 01, 2023

Service department always friendly and professional I’ve been a customer for over a decade Thank you More

by Steven awner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristin Guerin
November 29, 2023

Kathy is great - she is the most kind and helpful service advisor. The dealership and in particular the service department, has gone through a lot of positive change over the past year and I feel lot better More

by Tricia K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy
November 22, 2023

Wonderful people - repairs are very expensive - labor rate is a killer! Thorough repair done right More

by Norb
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher in Service
November 20, 2023

Visit on 11/17. Service attempted to go above and beyond for a loyal client. More

by Photobylmf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn
November 18, 2023

Stephen was extremely helpful and knowledgeable about a variety of cars. Helped us figure out what we needed without any sense of pressure. Really enjoyed working with him. More

by jlew12232001
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephen from sales, Kristin Guerin
November 16, 2023

Service quality and dealer people are all kind courteous and helpful. Apparently no longer update you on car status. And the online status tracker does not work. If you drop your car expect to call to f More

by theohz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristin Guerin
November 16, 2023

Quality, courtesy, friendliness. Thank you for sharing my high standards. Need something more than water and coffee at the courtesy counter. More

by S6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn, the person who greeted me, the person who delivered the car.
Nov 29, 2023 -

Audi Buffalo responded

We appreciate your feedback and are glad to know you had a positive experience at Audi Buffalo! We'll definitely take note of your suggestion for more variety at the courtesy counter. Thank you for the 5-star review!

November 15, 2023

Professional, courteous, and the aesthetic of the facility matches accordingly. Excellent customer service and communication. More

by sethcalleri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristin Guerin
Nov 20, 2023 -

Audi Buffalo responded

Seth, we're delighted to know you had a positive experience at Audi Buffalo, especially with our customer service and communication. Thanks for taking the time to share your thoughts!

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