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Audi Buffalo
Bowmansville, NY
329 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 329 reviews
March 24, 2026
Allison in the service Dept is excellent- very friendly and helpful. I made an appointment, was told I would have a loaner, didn't have one available when I showed up, but they made sure my vehicle was se and helpful. I made an appointment, was told I would have a loaner, didn't have one available when I showed up, but they made sure my vehicle was serviced efficiently and to my satisfaction. More
by Eric Neilson
Employees Worked With
Kristin Guerin
March 06, 2026
This was the worst and most expensive experience I’ve ever had with a dealership. I will not be coming back and I will make sure others know about this experience as well. The first time I brought my ever had with a dealership. I will not be coming back and I will make sure others know about this experience as well. The first time I brought my car in, I was charged $250 for a diagnosis. Instead of identifying a specific issue, they listed several possible problems without giving a clear answer. Anyone could guess possibilities, but that’s not what I paid for. I expected a proper diagnosis from a dealership-level service department. Unfortunately, the issue later got worse, so I returned hoping they could properly identify the problem. This time they told me the transmission was failing. I strongly believe this could have been caught earlier if the vehicle had been properly diagnosed during my first visit. From what I heard, the technician simply put the car on a lift, listened to the noise, and concluded it was the transmission. There was no detailed inspection of the transmission fluid or a deeper check to determine whether the noise was coming from the transmission itself or the differential. Charging $250 for such a basic inspection is unacceptable, especially from a major brand like Audi. If I only wanted a quick guess, I could have gone to a small local shop for a fraction of the cost. Because the issue was not properly diagnosed the first time, the problem worsened and I am now facing the cost of replacing the transmission. Overall, this experience has been extremely disappointing and costly. More
by Tariq
Employees Worked With
Kristin Guerin
March 04, 2026
Wonderfully clean and professional! Very friendly and on time service! My service needs were met and car washed inside and out!! Thank you! Very friendly and on time service! My service needs were met and car washed inside and out!! Thank you! More
by Dihasz
Employees Worked With
Kristin Guerin
February 28, 2026
The dealership was very informative and accommodating to my needs. They were also very patient and addressed any issues that I had with the purchase process. my needs. They were also very patient and addressed any issues that I had with the purchase process. More
by snussbaum07
Employees Worked With
Kristin Guerin
February 13, 2026
Difficult to schedule loaner car. Car was not washed after service. Sales person told me we’d have loaners for all service and car would be detailed to make service comparable to Merc Car was not washed after service. Sales person told me we’d have loaners for all service and car would be detailed to make service comparable to Mercedes and Lexus. More
by RecentCustomer
Employees Worked With
Kristin Guerin
