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Audi Buffalo
Bowmansville, NY
266 Reviews
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Showing 266 reviews
October 20, 2021
After spending 30000 plus on a vehicle. It was in the shop longer then I had at home 3 plus months. With the issue not fixed was told we don't have the shop to handle a jeep. After 8 months of having con shop longer then I had at home 3 plus months. With the issue not fixed was told we don't have the shop to handle a jeep. After 8 months of having constant problems and the service not willing to work on a vehicle they sold. I sold and will never deal with town auto group again More
by Unsatisfied
Employees Worked With
Kristin Guerin
August 20, 2020
Brought car in, paid for it, said it wasn’t covered under insurance warranty, $2000, took to another dealership, said it wasn’t fixed at all! Then went to pick up car and wasn’t ready! insurance warranty, $2000, took to another dealership, said it wasn’t fixed at all! Then went to pick up car and wasn’t ready! More
by ibafilfan
Employees Worked With
Service department
January 03, 2019
I felt used and lied to; wasted valuable time I viewed a used Audi A6 on Friday, told Matt the salesman I really liked the car and would be bringing my used Mercedes in for a trade estimate the ne I viewed a used Audi A6 on Friday, told Matt the salesman I really liked the car and would be bringing my used Mercedes in for a trade estimate the next day, Sat, and then we would make a deal. Unfortunately, when I came by with my car, and after they appraised my Mercedes (as I sat for twenty minutes) the salesman Matt came over to tell me the bad news, that they had already sold the car I wanted earlier that day, but the good news was they had just taken in a trade and could offer me a slightly newer A6 for what I thought was an attractive price. Loving the model and the price and hoping to purchase something for my wife before Christmas I parked my anger at not even been given a call before I wasted a Saturday afternoon on a car that was already sold, so said I would see the second car and that I would have to bring my wife over because the seats were brown rather than grey and I wasn't sure she would go for that. So I dragged my wife over to the dealership Monday evening after a long night and day of work, (she is a physician), took a test ride, listened to the same sales pitch, now to my wife, and then we sit down to talk over price and he tells us..... its going to be a thousand more than he told me just hours earlier on the phone! Can you believe it a bait and switch, after already pulling the other car out from under me without even a call. I told my brother in law, a CEO who loves audi's this story and his response was,...'Was this an Audi dealership!? Sounds more like a corner used car huckster." I couldn't agree more! So thats how this place does business, high end business. I have informed my wife to spread the word to her colleagues at the hospital to steer clear of this place and I have asked my son and daughter, who are also physicians, just getting started, to tell there young up and coming colleagues to not to waste their time here either. And I am telling all you out there, who have the means for an expensive auto and want to be treated with the respect that deserves. GO TO ANOTHER DEALERSHIP.. More
by DrsAudiKnowBetter
Employees Worked With
Matt in Audi sales
December 03, 2017
The experience was really, really great! Everything was excellent--literally--and Alex Michaelidis in particular. He was spectacular in every way I expected, and also in different little ways Everything was excellent--literally--and Alex Michaelidis in particular. He was spectacular in every way I expected, and also in different little ways I didn't expect, including personalized, appropriate messages after the sale and his promise for whatever additional assistance he can provide. (And the finance manager, Sean Leary, was also excellent.) I give Schmitt's and Shawn 10 without hesitation, and I would give Alex an even higher score if I could. If you're looking for an Audi, go to Schmitt's! More
by Michael S.
Employees Worked With
Alex Michaelidis and Sean Leary. My experience with all of them was excellent!, Kristin Guerin
November 19, 2017
Excellent service! I was stuck in traffic and arrived to the dealership right before the service department closed for the evening. The service rep., Allison, still too I was stuck in traffic and arrived to the dealership right before the service department closed for the evening. The service rep., Allison, still took my car in and had it serviced. She said the staff never turn down a job! Super grateful for the amazing staff at Schmitt's. More
by Bryan
Employees Worked With
Allison
April 12, 2017
Great customer service. The Service rep Allison was very friendly and helpful. They serviced the car as quickly as possible since I had to wait for it as there weren't any lo The Service rep Allison was very friendly and helpful. They serviced the car as quickly as possible since I had to wait for it as there weren't any loaner vehicles available. Also, both front brakes needed to be done and when I mentioned the right ones had been done less than a year ago with only 10,000 miles on them now, the right rotors were done at no charge. More
by Audi S4 fan
Employees Worked With
Allison
December 10, 2016
Great service experience What's there not to like about my recent service of my 2 y.o. Audi? Everyone, even at 8 am in the morning, was courteous, helpful, friendly without b What's there not to like about my recent service of my 2 y.o. Audi? Everyone, even at 8 am in the morning, was courteous, helpful, friendly without being overbearing. The service was prompt, well-explained. The waiting area clean; coffee was decent, even though I spilled it all over the floor and had to ask someone to clean it up. My car was returned, washed and cleaned better than I normally would have when I cleaned it myself. What's there not to like? More
by joe luau
Employees Worked With
everyone
December 08, 2016
EXCELLENT CUSTOMER SERVICE easy and efficient handling of my service. Customer waiting area is very nice. Free coffee. Free WIFI while you are waiting for your vehicle to be easy and efficient handling of my service. Customer waiting area is very nice. Free coffee. Free WIFI while you are waiting for your vehicle to be finished. More
by scruloose
Employees Worked With
ALLISON
November 14, 2016
Fast and Friendly car purchase Everyone involved was both professional and friendly. Certified Pre-owned purchase was very pleasant and many little things were done behind the scen Everyone involved was both professional and friendly. Certified Pre-owned purchase was very pleasant and many little things were done behind the scenes to make the experience run smooth and progress at a nice pace. Our old Audi died unexpectedly and we really appreciated having a loaner until our purchase was completed. More
by Customer999
Employees Worked With
Alex Michaelidis, Sean Leary
November 07, 2016
All 4 of my vehicles purchased from Schmitt's Tim and his crew are always extremely thorough in the entire process of purchasing a vehicle there. My family looks forward to going there and know w Tim and his crew are always extremely thorough in the entire process of purchasing a vehicle there. My family looks forward to going there and know we will be well taken care of in a professional manner. I HIGHLY recommend them to anyone looking for a vehicle - either new or used, and for servicing. More
by GREGBB
Employees Worked With
Tim Schmitt
