Back

Audi Burlington - Service Center

Burlington, MA

4.8
1,407 Reviews

1,407 Reviews of Audi Burlington - Service Center

Sort by
May 22, 2025

Transparent information about my car 's needs. Patient explanations of work being done. No pressure to buy all the services listed Everyone is a pro and my service tech Derek B is the best o More

by karen.ficociello
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
3.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2025 -

Audi Burlington responded

Karen, we're delighted to hear that Derek and the Audi Burlington team provided such a positive experience for you. Thank you for sharing your feedback, and we look forward to assisting with any future needs!

May 22, 2025

Max is exceptional. He went above and beyond with his customer focus and professionalism. He is an asset to Audi! More

by Coco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max Wu
May 22, 2025 -

Audi Burlington responded

Coco, we're delighted to hear that Max provided exceptional service at Audi Burlington. Thank you for recognizing his dedication and professionalism!

May 21, 2025

Customer service is spot on. Staff is very friendly and helpfull . price are great for the service !! More

by mikekey115
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Ferreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2025 -

Audi Burlington responded

Mike, we're delighted to hear you had a great experience with our team at Audi Burlington! Thanks for the kind words and support. Safe travels ahead!

May 21, 2025

Great experience, knowledgeable staff and on time service, no hiden charges...I had service manager Jim taking care of me and I couldn't be more satisfied...Good job Herb Chambers of Burlington More

by PPB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adnan Sehovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2025 -

Audi Burlington responded

We're delighted to hear that Jim and the team at Audi Burlington provided you with a great experience. It's fantastic to know everything was clear and timely for your visit. Thank you for choosing Herb Chambers of Burlington!

May 20, 2025

They treat you like a knowledgeable consumer. They answer all your questions and provide an excellent service advisor in Jim Parolisi.They keep you updated on the progress of your vehicles repair More

by Blu1950
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike The valet who greets you was excellent
May 21, 2025 -

Audi Burlington responded

We're delighted to hear that Jim and the team at Audi Burlington provided you with excellent service and kept you well-informed throughout your vehicle's repair process. Thank you for sharing your experience!

May 16, 2025

Dealership and service were excellent as always! Jim and entire team of customer service are very professional, patient and communicative. It was very nice and helpful to receive a video with detai More

by Iryna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2025 -

Audi Burlington responded

Iryna, we're delighted to hear that Jim and the Audi Burlington team provided you with excellent service! It's great to know the video details were helpful. Thank you for your kind words!

May 13, 2025

Service technician was and is always very helpful and detailed making visits timely and worry free. Am very confident leaving my vehicle in his care. More

by douglc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Ferreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2025 -

Audi Burlington responded

We're delighted to hear that our team at Audi Burlington consistently provides you with detailed and worry-free service. Your confidence in us means a lot, and we're here whenever you need assistance next!

May 13, 2025

I service my Sq5 at Audi Burlington with Anthony Ferreira . I receive an excellent service, Anthony is very professional, knowledgable and kept me informed during the car service. More

by Natasha_altshuler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Ferreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2025 -

Audi Burlington responded

Natasha, we're delighted to hear that Anthony provided you with excellent service at Audi Burlington. Thank you for sharing your experience and trusting us with your SQ5!

May 11, 2025

I came to the dealership to get a new key. The first two times I came the new key didn't work. They said they would take care of me when I came back for the third time and they did. I am very More

by mloreth66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2025 -

Audi Burlington responded

We're glad to hear that our Audi Burlington team was able to resolve the issue with your key and provide you with a positive experience. Thank you for your patience, and we look forward to seeing you again!

May 10, 2025

Clean, easy process, service personnel always friendly and helpful. Like the drive in bay and loaner vehicle process. Super easy process. More

by clurman0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Ferreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2025 -

Audi Burlington responded

Thank you for the positive feedback! We're delighted to hear that our team at Audi Burlington made your experience smooth and enjoyable. We look forward to serving you again in the future!