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Audi Cape Cod, A Premier Company - Service Center

Hyannis, MA

not yet
rated
355 Reviews
Call Service Center (508) 815-5600

355 Reviews of Audi Cape Cod, A Premier Company - Service Center

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January 26, 2023

We had a problem with the passenger door that needed to go back a second time. They had it right second time! More

by skimom125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Gustafson
Report | Print
Jan 26, 2023 -

Audi Cape Cod responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Audi Cape Cod, we look forward to having you as a valued customer for many years to come! Robert Wall - Service Manager rwall@drivepremier.com

January 25, 2023

Recently purchased a used vehicle, and brought it in for service. Olivea noticed there was one remaining prepaid service from the original lease. She process my service for free. It is good to know More

by john
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Olivea Eldredge
Report | Print
Jan 26, 2023 -

Audi Cape Cod responded

Thank you for choosing Audi Cape Cod. Your feedback and rating mean a lot to us. We're glad we were able to help, John, and we hope to see you again! Robert Wall - Service Manager rwall@drivepremier.com

January 25, 2023

I actually enjoy going to the dealership. Whenever I have an oil change or some minor thing which is hardly ever I find it very comfortable to sit in the Service Center, Olivia did a great jo More

by NORINE420
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Olivea Eldredge, Osmarlin Baez
Report | Print
Jan 26, 2023 -

Audi Cape Cod responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Audi Cape Cod, we look forward to having you as one of our valued customers for many more years to come! Robert Wall - Service Manager rwall@drivepremier.com

January 25, 2023

Matt is the best at what he does! Always knows what needs to be done. Makes you feel like a valued customer. He is reason I would stay with Audi. More

by Maureendbarry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Gustafson
Report | Print
Jan 26, 2023 -

Audi Cape Cod responded

Thank you for your business and this review. We're happy to hear Matt was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Robert Wall - Service Manager rwall@drivepremier.com

January 24, 2023

Incredible customer care in both sales and service departments. Thorough communication using multiple channels - phone call, email and text. More

by GREENLAWNCC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen Parsons, Matthew Gustafson, Olivea Eldredge
Report | Print
Jan 24, 2023 -

Audi Cape Cod responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Audi Cape Cod. Robert Wall - Service Manager rwall@drivepremier.com

January 21, 2023

Great customer service and knowledgeable people who are nice and patient with answering questions when asked. More

by Cheryllapriore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Gustafson, Rob Wall, Olivea Eldredge, Osmarlin Baez
Report | Print
Jan 23, 2023 -

Audi Cape Cod responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Cheryl, and we look forward to working with you again. Robert Wall - Service Manager rwall@drivepremier.com

January 18, 2023

Very thorough. Aim to please.The video is a nice touch.The car looked great after the car wash. More

by mmmranalli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Olivea Eldredge
Report | Print
Jan 19, 2023 -

Audi Cape Cod responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Robert Wall - Service Manager rwall@drivepremier.com

January 17, 2023

This dealership always delivers great service. The service personnel are always courteous, knowledgeable and helpful. More

by NAMMADDOG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Gustafson, Olivea Eldredge
Report | Print
Jan 18, 2023 -

Audi Cape Cod responded

Thanks for sharing about your experience with Audi Cape Cod. We appreciate your business and hope to see you again soon! Robert Wall - Service Manager rwall@drivepremier.com

January 13, 2023

They lost my car and they were rude about it. Also after saying than I will contact police guy try to help. Really poor service More

by Q5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Gustafson
Report | Print
Jan 17, 2023 -

Audi Cape Cod responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Robert Wall - Service Manager rwall@drivepremier.com

January 13, 2023

Everything was great. Good service , polite and friendly. Allied in advance to let Me Know when the car is ready More

by Erikameehan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Gustafson, Olivea Eldredge
Report | Print
Jan 14, 2023 -

Audi Cape Cod responded

Erika, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Audi Cape Cod. Robert Wall - Service Manager rwall@drivepremier.com

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