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Audi Cape Cod, A Premier Company - Service Center

Hyannis, MA

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355 Reviews
Today: 8:00 AM - 5:00 PM Open Now
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355 Reviews of Audi Cape Cod, A Premier Company - Service Center

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October 14, 2020

Made an online appointment. Dropped car off the night before. Received a call from Matt with diagnoses and estimate. Car was repaired correctly the following day. All in all a good experience. More

by Brian H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Gustafson
Oct 15, 2020 -

Audi Cape Cod responded

Hi Brian, thank you for sharing your experience with Matt at Audi Cape Cod! We look forward to seeing you next time!

October 13, 2020

Clean, efficient, very well appointed service area. I enjoy waiting for my car here, it has everything I need. Covid-19 restrictions were well followed. More

by DIANE.PEREIRA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Gustafson
Oct 13, 2020 -

Audi Cape Cod responded

Thank you for your feedback! See you next time at Audi Cape Cod, Diane!

October 12, 2020

Matt G is always very helpful. Excellent in scheduling and keeping me updated during my visit. I like the service area and work space. Thanks! More

by DEHUGHES2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Gustafson
Oct 12, 2020 -

Audi Cape Cod responded

Thank you for your 5-stars! Matt and our team appreciate your support, and look forward to working with you at Audi Cape Cod again!

October 11, 2020

Great service and attention to detail. Matt is very knowledgable and helpful - always has a smile and is ready to assist with any questions or concerns. More

by BRHARTY
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Matthew Gustafson
Oct 12, 2020 -

Audi Cape Cod responded

Thank you for your confidence in Matt at Audi Cape Cod! See you at your next appointment!

October 02, 2020

Everything they do cost an arm and a leg! For example: $123 for an oil change???? No way it could actually cost that much. I suspect that I'm also automatically being charged for a multi point inspection More

by HPMEAD
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matthew Gustafson
Oct 28, 2020 -

Audi Cape Cod responded

Thank you for your feedback. Audi Cape Cod prides itself on providing exceptional customer service. Part of the service process is for our service advisors to review any / all requested services with our clients before performing any work. Customers are provided the opportunity to decline suggested work and no work is performed without the customer's consent. Audi Cape Cod provides complimentary car wash to all of its Audi customers.

More
October 02, 2020

Excellent service, great experience. Matt and the service team, as always, were very professional and efficient. I was in and out in short order, car washed and good to go. More

by Bruce
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Gustafson
Oct 02, 2020 -

Audi Cape Cod responded

Thank you for trusting Matt and the team at Audi Cape Cod, Bruce!

October 02, 2020

Great experience! Audi Cape Cod team were able to Take care of my car on the same day, in and out with out an appointment. Good job! More

by thiago_manganelli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Melanson, Matthew Gustafson, Anthony Laham, Brandon Pavlakis, Rob Wall, Brandon Andrade, Kara Brunette, Jared Adam, Rebecca Meyer, Jared Woodward
Oct 02, 2020 -

Audi Cape Cod responded

Thank you for choosing Audi Cape Cod!

October 01, 2020

Great experience! Matt and Jared were awesome!My entire Great experience! Matt and Jared were awesome! My entire visit went flawlessly and the facility was very clean, modern and covid safe. Thanks to all! More

by ktaygan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Gustafson, Jared Woodward
Oct 02, 2020 -

Audi Cape Cod responded

We can't thank you enough for this awesome review! Matt, Jared, and the rest of the team at Audi Cape Cod appreciate your kind words! See you next time!

September 29, 2020

The repairs went smoothly. It unfortunately needed brakes that I was not aware of but 60k+ miles on original is not bad. The TDI got caught up in the VW programming fiasco. I had never wanted to bring it b More

by JEFF@LFO1933.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Gustafson
Sep 29, 2020 -

Audi Cape Cod responded

Hi Jeff, thank you for visiting Audi Cape Cod! We hope to help you with all future service needs!

September 29, 2020

Excellent Service. Everyone was professional. Had a noise coming from sidewall. It turned out it was just a small rock that got caught up in the break rotor. More

by AK
Recommend Dealer
Yes
Employees Worked With
Matthew Gustafson
Sep 29, 2020 -

Audi Cape Cod responded

Thank you for visiting Audi Cape Cod! We're so happy our service team was able to find the issue! Have a good rest of your day!

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