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Audi Cape Cod, A Premier Company - Service Center

Hyannis, MA

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355 Reviews

355 Reviews of Audi Cape Cod, A Premier Company - Service Center

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August 28, 2020

Overall, the experience was quite good. However, I have one recommendation. Please don't send a txt in the morning stating that communications will be via txt, then proceed to only call and leave voicemail More

by vanslopr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Gustafson
Aug 28, 2020 -

Audi Cape Cod responded

Thank you for your honest review. We will pass along this information to our service team. Hope to see you next time!

August 27, 2020

Service Representative Matt Gustafson was outstanding, prompt, responsive, understanding and always current on the radiator and cooling problem on my 2001 Audi All Road. This repair was not an easy fix a More

by gwstaniar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Gustafson
Aug 27, 2020 -

Audi Cape Cod responded

Hi Wade and Mary, thank you for taking the time to share your feedback on Audi Cape Cod! Matt is exactly as you described. He is always looking out for our customers and works hard to get them back on the road safely. We look forward to your next visit!

August 27, 2020

Matt was terrific, I appreciated the loaner car and the text messages. Thank you! You are looking for at least twenty five words so, here. More

by HLUCIANI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Gustafson
Aug 28, 2020 -

Audi Cape Cod responded

Thank you for taking the time to share your experience working with Matt at Audi Cape Cod! We hope you choose us for all future service needs!

August 24, 2020

I received excellent service from both Ian on Saturday and Matt when i brought the car in for the repair on Friday. As usual you’ve given me excellent service. Thanks. More

by EMELYNGRIZE
Recommend Dealer
Yes
Employees Worked With
Matthew Gustafson, Ian Duffy
Aug 25, 2020 -

Audi Cape Cod responded

Thank you for taking the time to share your experience with Ian and Matt at Audi Cape Cod! We're so happy to hear that our service team earned your 5-stars!

August 23, 2020

Easy, accurate and stress-free. Matt is awesomeTo work Easy, accurate and stress-free. Matt is awesome To work with and communicates accurately, how much, what the work is and when you will expect to get More

by HANSENMM
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Matthew Gustafson, Rob Wall
Aug 25, 2020 -

Audi Cape Cod responded

Thanks for the review! Matt is a huge asset to Audi Cape Cod, and we're so happy you had the opportunity to work with him! See you next time!

August 23, 2020

I have bought two Vehicles from this dealership and have been very satisfied with the service I’ve received. Matt Gustafson has treated me with respect and professionalism of the highest order. More

by angelodamato
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Gustafson
Aug 25, 2020 -

Audi Cape Cod responded

Thank you for supporting Audi Cape Cod, Angelo! Matt and Gustafson appreciate you as a loyal customer! See you next time!

August 23, 2020

I came in for a service, recall and a sticker. Everyone was very friendly and I received wonderful service. Thank you for getting me in and out in a timely manner. More

by richelekent
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Matthew Gustafson
Aug 24, 2020 -

Audi Cape Cod responded

Thank you for your confidence in Audi Cape Cod service department, Rich! We hope to provide all of our customers with this level of customer service!

August 22, 2020

Service was great Fast friendly A a a s a a a a a a a Service was great Fast friendly A a a s a a a a a a a a a a a a a a a a More

by DLBXRAY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Gustafson
Aug 24, 2020 -

Audi Cape Cod responded

Thank you for sharing your service experience at Audi Cape Cod! See you next time!

August 19, 2020

Great experience. Easy to schedule appointment. Rebecca was very clear in explaining what service they were going to perform and the expected wait time. The waiting room felt safe and all associates wore m More

by skipper709
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Gustafson, Rebecca Meyer
Aug 20, 2020 -

Audi Cape Cod responded

Your feedback is so important to us! We will pass along your kind words to Rebecca! See you next time!

August 17, 2020

Very helpful especially for a frustrating situation with a new car. We very much appreciated the level of service and help with loaners. Many thanks. More

by linaejp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Gustafson
Aug 18, 2020 -

Audi Cape Cod responded

Thank you for visiting Audi Cape Cod! See you next time!

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