Audi Cape Cod, A Premier Company - Service Center

Service Review This is the 3rd Audi Dealership we have used for our 2107 Audi Q7. FINALLY we received the type of service experience we expected and were told we wou This is the 3rd Audi Dealership we have used for our 2107 Audi Q7. FINALLY we received the type of service experience we expected and were told we would receive when we purchased the car. They are extremely courteous, honest and actually follow through without constant prodding from the customer. Kudos to management for hiring the right people and ensuring that Customer Service Is a priority! More

Turned Away Just stopped by and spoke with Matt in service about getting service performed on my 2018 RS 3 with 1700 miles. I was trying to set up an appointment Just stopped by and spoke with Matt in service about getting service performed on my 2018 RS 3 with 1700 miles. I was trying to set up an appointment to get a mag ride calibration and alignment performed. He flat out told me NO since they don't touch vehicles with aftermarket parts. In this case, lowering springs. I was hoping to find a new and trustworthy Audi dealership since Audi of Westwood has treated my RS 3 badly several times now. I guess I know now to never get service or even think about purchasing from this dealership in the future if this is how they want to treat new customers. More

No Hassle Service Heard a buzzing sound and took my Q5 in for service. Got an appointment very quickly. When asked about the sound and where I thought it came from, I Heard a buzzing sound and took my Q5 in for service. Got an appointment very quickly. When asked about the sound and where I thought it came from, I was taken seriously (which had not happened in the past with another Audi dealership). Turned out I needed a wheel bearing. It was costly, but the service was done right away and my car was returned to me in very clean condition. I would recommend this dealership. More

Great people ad great service Great people to deal with and fine service. Always friendly and willing to answer any concerns. Very pleasant environment and good display of new veh Great people to deal with and fine service. Always friendly and willing to answer any concerns. Very pleasant environment and good display of new vehicles. More

Great Service We have been having our Audi's serviced at Audi Cape Cod since we purchased them. Matt and Grace are always pleasant, helpful and efficient. The ser We have been having our Audi's serviced at Audi Cape Cod since we purchased them. Matt and Grace are always pleasant, helpful and efficient. The service techs are terrific as well. On our last visit we expected service to take 90 minutes and the car was finished - as washed - in just over 30 minutes. More

Great customer service with full commitment to customers! Audi of Cape Cod is my dealership to go to and every time I make an appointment Grace takes care of my car in a timely manner and in a very sufficient Audi of Cape Cod is my dealership to go to and every time I make an appointment Grace takes care of my car in a timely manner and in a very sufficient way. I always have my loaner car ready as I come in first thing in the morning. Grace always remembers the time I have to pick my daughter up from school and she makes my life so much easier by making time arrangements to meet my needs. This dealership grew up to a definitely - above my expectations level and I will certainly recommend this place and its services to my clients, my friends and family. You can get "meet expectation service" or you can go for "above expectation service" if so - buy an Audi or service a car at Audi of Cape Co you will certainly get above expectations service! Katarina More

A Service Department with Integrity! From the technicians on the garage floor to the service advisors and the service manager, everyone in Cape Cod Audi’s Service Department goes out of t From the technicians on the garage floor to the service advisors and the service manager, everyone in Cape Cod Audi’s Service Department goes out of their way to deliver value to the customer. That focus on delivering value rather than maximizing profit has inspired my trust and loyalty. I own two Audis and have had both cars serviced at Cape Cod Audi. Every time I’ve been there I’ve received outstanding treatment. The Service Advisors are always friendly, courteous and knowledgeable. However, what really sets them apart is their consistency in finding solutions that minimize my repair costs. When I picked up my 11-year-old A4 after routine maintenance (oil, change, etc.), I mentioned that the heater fan was making a rumbling noise. Matthew (the service advisor) asked if I could wait while a technician took a quick look at the problem at no cost to me. After a cursory examination the technician didn’t find an obvious cause, but noted that the rumbling only happened at one particular fan speed. Matthew suggested that I simply stop using that particular fan speed and postpone the considerable expense of removing and replacing the fan assembly until the problem worsens. That was several months ago. The fan continues to work just fine at the other speeds. More recently I took the car in for repair because the right rear window would not open fully. I paid the standard minimum service charge. A service technician discovered a faulty part in the window control mechanism. I authorized Grace (the service advisor) to order a new part costing around $600. When the new part arrived, I took the car in again. During the installation process the technician discovered that he could repair the faulty part, making the new part unnecessary. Being an honest man, he brought the matter to Grace’s attention. She authorized the technician to repair the faulty part. She could have told him to install the unnecessary new part. She could have charged me for both the $600 part and the technician's installation labor. I WOULD HAVE BEEN NONE THE WISER. Going above and beyond the call of duty, Grace then went to Rob (the Service Manager) and asked him to waive the labor charges for the repair of the faulty part. Apparently she felt I should be compensated for the inconvenience of making two trips to the dealership. Not only did Rob approve Grace’s request, but he personally called me and told me the good news. In the end, the window was fixed and I was charged only the minimum service charge for the first visit. More

30K service Also met with Brandon Pavlakis to get information about end of lease and talk about new car lease options. Brandon was very knowledgeable ,answered al Also met with Brandon Pavlakis to get information about end of lease and talk about new car lease options. Brandon was very knowledgeable ,answered all of my questions and made me very comfortable. He is an asset to the Audi dealership. He took plenty of time with me and didn’t make me feel rushed.He understood my indecisiveness and helped me to see the differences in the different options. I can’t say enough positive things about Brandon except that it was a pleasure to deal with him. Grace McCloy greeted. me immediately as I came in for my service. Grace was very pleasant and took care of everything I needed.She was lovely,and very efficient. Cheyenne also came to direct me to the sales department and couldn’t be nicer. Audi of. Cape Cod can be very proud of their staff. Thanks to all of these Audi “Team Players” Cindy LaBarge More

Always outstanding service Bought our Q5 there and have had it serviced there ever since. Beautiful, clean, modern dealership with outstanding service department. Always ready Bought our Q5 there and have had it serviced there ever since. Beautiful, clean, modern dealership with outstanding service department. Always ready when promised with great results More