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Audi Cape Cod, A Premier Company - Service Center

Hyannis, MA

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355 Reviews
Call Service Center (508) 815-5600

355 Reviews of Audi Cape Cod, A Premier Company - Service Center

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April 01, 2023

Ever since I bought my Audi I have found then to be the best overall from my previous over the bridge experience. More

by GACAPPOLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Gustafson
Report | Print
Apr 01, 2023 -

Audi Cape Cod responded

It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Audi Cape Cod! Robert Wall - Service Manager rwall@drivepremier.com

April 01, 2023

Always professional and accommodating Matt and Olivia are very helpful and friendly . Customer service at its best . More

by AMS
Recommend Dealer
Yes
Employees Worked With
Matthew Gustafson, Olivea Eldredge
Report | Print
Apr 03, 2023 -

Audi Cape Cod responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Matt and Olivia always deliver such a great experience! Robert Wall - Service Manager rwall@drivepremier.com

March 31, 2023

Professional friendly and the usual exemplary level of service Answered all my questions and concerns More

by Msry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Gustafson
Report | Print
Apr 01, 2023 -

Audi Cape Cod responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Robert Wall - Service Manager rwall@drivepremier.com

March 30, 2023

Matt and his team are exceptional. Always polite knowledgeable and greet me by name. Fantastic service from service‼️ More

by AHARRINGTON1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Gustafson, Rob Wall, Olivea Eldredge
Report | Print
Apr 01, 2023 -

Audi Cape Cod responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Robert Wall - Service Manager rwall@drivepremier.com

March 29, 2023

Your service manager erratically operated my vehicle from the car wash to the shop simply because I did not want to listen to his upsell of service items. Beware this shop employs variable service rate pract More

by jfg11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rob Wall, Olivea Eldredge, Osmarlin Baez
Report | Print
Apr 04, 2023 -

Audi Cape Cod responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Robert Wall - Service Manager rwall@drivepremier.com

March 26, 2023

They made everything easy. Warm, professional, knowledgeable. Worth the trip. I highly recommend their sales and service. More

by EK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Gustafson
Report | Print
Mar 27, 2023 -

Audi Cape Cod responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Robert Wall - Service Manager rwall@drivepremier.com

March 25, 2023

Thank you for accommodating me by letting me drive the Luanne home and have a driver drive my car to my house and puck yo the luu it abet. More

by KGRAMLING
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Gustafson
Report | Print
Mar 27, 2023 -

Audi Cape Cod responded

Thanks for sharing about your experience with Audi Cape Cod. We appreciate your business and hope to see you again soon! Robert Wall - Service Manager rwall@drivepremier.com

March 25, 2023

Always professional, efficient and reliable. The service team is excellent. Everything gets fixed and nothing broken when I leave that needs to be addressed. More

by anne.tangen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Gustafson, Rob Wall
Report | Print
Mar 27, 2023 -

Audi Cape Cod responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Robert Wall - Service Manager rwall@drivepremier.com

March 24, 2023

Friendly and knowledgeable staff. Very convenient to make an appointment. I love that I get a video review from the mechanic. More

by garyRS5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Gustafson
Report | Print
Mar 27, 2023 -

Audi Cape Cod responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Robert Wall - Service Manager rwall@drivepremier.com

March 23, 2023

Was careful with the car and kept me informed the whole time. Car cleaned and washed too. Thank you More

by DEEBAY62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Gustafson
Report | Print
Mar 24, 2023 -

Audi Cape Cod responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Matthew met your expectations. Thank you again for choosing Audi Cape Cod, we look forward to having you as one of our valued customers for many more years to come! Robert Wall - Service Manager rwall@drivepremier.com

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