Audi Clearwater

"Class A Customer Service" "I am totally impress with Crown Audi Customer Service" I've had my Audi A5 for a year and each time I've taken it to the Service Department for mi "I am totally impress with Crown Audi Customer Service" I've had my Audi A5 for a year and each time I've taken it to the Service Department for minor things and not so minor, Antoine has been right there for me. On 1/19/15 I took a chance to bring the car in for an oil change and Antoine explained that there was another problem. He was friendly, courteous (as always) and very detailed in ensuring I understood what was happening. I really appreciated the fact that he took my husband and myself to the service area and we were told by the mechanics what type of repair was needed. We decided to go ahead and fix the problem while I had the time to do so. Although the process of providing us with a rental, and coming in without an appointment took a couple of hours, we were treated with the utmost respect (as usual). I'm a stickler for A plus customer service as this is my background of expertise and I'm totally impressed with Crown's Service Department. We give kudo's to Antoine and the team at Crown Audi, they are the best, better than all the rest. Thank you Antoine for being the "U" in success. Respectfully, Keith & Kathleen Atwater More

Exellence in the pursuit of service to the customer Crown Audi has been my dealership of choice since 1999 for my sixth through eighth Audis. The cars are great car and that is matched by the excellent Crown Audi has been my dealership of choice since 1999 for my sixth through eighth Audis. The cars are great car and that is matched by the excellent service provided by dealership. Todd and his team have been doing an excellent job for the past 15 years and continue to do so with the exceedingly efficient and very professional Mandy Walters who has been my Service Specialist, Great job and thank you, Bob and Denise Greving More

First Rate Experience Exceptional service with my previous Audi, and an equally satisfying experience purchasing my new Audi. Peter was knowledgable and personable. I hig Exceptional service with my previous Audi, and an equally satisfying experience purchasing my new Audi. Peter was knowledgable and personable. I highly recommend Crown Audi. More

It was great dealing with Crown Audi I dealt with "Peter Schneider" at crown audi ,, he was great with me and let me take all the time i need on the test drive without stressing me out an I dealt with "Peter Schneider" at crown audi ,, he was great with me and let me take all the time i need on the test drive without stressing me out and i would suggest this place to all my friends and family. I felt they where something special and above all dealers. Thats why i purchased my car specially from them and didnt order it to somewhere closer to me. They were the reason why i purchased the car , although i was looking for something a bit diffrent. Customer for life. It was my first purchase from them , or any dealer , and wont be the last = thanks to Crown Audi and "Peter Schneider" More

Outstanding service all the way around. Joe was outstanding. Attentive and got right down to business with a friendly and open dialog. As a business man, I apreciated the honesty and opennes Joe was outstanding. Attentive and got right down to business with a friendly and open dialog. As a business man, I apreciated the honesty and openness. He did not waste my time. Finance was quick, simple and professional. I love the car More

Outstanding experience These guys are simply outstanding. My wife wanted to get a sports car so I spent the last month or so comparing different cars (Porsche, Audi, BMW). T These guys are simply outstanding. My wife wanted to get a sports car so I spent the last month or so comparing different cars (Porsche, Audi, BMW). The treatment and customer service of Crown Audi is par-none with anyone we interacted with. I went as far as Melbourne, Jacksonville, and Orlando, and I had these guys just a few miles from my house all along. James was my salesman, and he is very knowledgeable and great to work with. His "let me educate you on the car and the brand" approach really hit home for us, because he wasn't looking to put down other brands, and rather focused on what good things Audi had in comparison to others. When it came time to negotiate, it was the simplest process ever. Great all around team, I would definitely buy again from them! More

DO NOT BUY A USED CAR FROM CROWN!!!!! I purchased a pre-owned one owner Audi A6 from crown in April 2013 with 76,856 miles & clean Carfax and have had nothing but problems ever since. Fir I purchased a pre-owned one owner Audi A6 from crown in April 2013 with 76,856 miles & clean Carfax and have had nothing but problems ever since. First of all they like to pass their cars off as "Certified" when in fact "Certified" to them means the car comes with Crown's "Confidence Plan" which covers absolutely nothing from what I have experienced so far. Pre-owned vehicles that come with Crowns Confidence Plan, according to the Crowns & website & sales staff, undergo a " 101 Point Rigorous Inspection and Meticulously Reconditioned". This is COMPLETELY FALSE!!! If the car I purchased underwent ANY type of inspection or "meticulous reconditioning", I would not have had to make over $7k+ in repairs (so far). 1st problem (temp. tag still on the car mind you) was the roof was leaking when it rained. Service said this was due to clogged roof gutters and fixed the problem, for the most part. I now have a headliner that is sagging in the area that was soaked by water, that I'm on my own to fix. But that's small potato's compared to everything else. I was told the car had new brakes and tires when I bought it, which it did not. I had to have new brakes put on all around within the first few months of ownership. I got a flat tire and when I went to change it discovered not only was the tool kit missing, but the spare had a huge hole in it and was useless (safety inspection, huh?). Then shortly later I get a coolant light, then a oil light (bad sensor), then a check engine light (which the dealer has charged me thousands to supposedly fix, yet its still on and every time I bring it into them they say its caused by some new problem). All in all, I have had to replace brakes, tires, the coolant tank, gaskets, the radiator, the windshield washer fluid reservoir, drive axel, control arms, intake runner motor, and battery. Oh, forgot about the smoke coming from the engine due to a major oil leak. Yet as I write this review, AFTER SPENDING ANOTHER $684 12/16/14 TO FIX THE (check engine light) PROBLEM, my car is sitting outside, with check engine light still on, and has gone from puttering along (due to cylinder misfire per dealer), to not running at all!!!! I seriously wonder if they go every morning to a temp. agency and grab whoever to work as service techs because I find it impossible to believe the mechanics certified by Audi could still not get it right after being given so many chances. Now I would expect to have these problems had I bought the car from Bubbas local buy here pay here lot (fictional dealer) but not when buying a used Audi from a Audi dealership. Their only saving grace, and the reason I haven't posted this review sooner, has been my service adviser, Mandy Walters, who is understanding and a pleasure to deal with. But there comes a time when enough is enough and Crown is being fraudulent and false in their advertising and sales of their used cars. Let me assure you, I'm not the complaining type and am one of the most understanding people you will meet. This A6 is the 1st Audi I have owned, the 3rd used car I have ever purchased ('07 Jag xk bought sight unseen in 2007 online from E-carlink in Texas & a '05 Mercedes CLK500 bought from Bayshore Automotive here in Tampa in 2009, both of which had ZERO PROBLEMS & WERE PERFECT CARS) , and the 16th vehicle I have owned in my 34 years of life. I think Audi USA should seriously consider pulling their franchise from Crowns lineup or at the very least investigate the sales & service practices of Crown Audi. More

Another great experience! I bought my Q5 from Crown Audi and sent 2 friends to buy cars as well and we all love the cars and experience we got at the dealership! The dealershi I bought my Q5 from Crown Audi and sent 2 friends to buy cars as well and we all love the cars and experience we got at the dealership! The dealership feels very comfortable, not pushy, great service team and they actually make it enjoyable and fun to buy a car! This is my first of many future Audi's! More

Excellent service for my Q7 I took my 7 year old Q7 to Crown Audi to have several issues taken care of, issues that I noticed on a drive from Michigan to sunny Florida. The issu I took my 7 year old Q7 to Crown Audi to have several issues taken care of, issues that I noticed on a drive from Michigan to sunny Florida. The issues included a leaking power steering system, a malfunctioning cruise control, a starting key stuck in the ignition as a result of a fault in the transmission park micro switch pack and a TPMS light which stayed on despite me resetting the tire pressure monitoring controls. My Service Advisor, Antoine Borgella, went to great lengths to explain to me what the various repairs entailed and called me several times during the job to update me on the progress being made. Overall, I was delighted with the professional attention I received from Antoine and am glad to confirm that the repairs were carried out to my utmost satisfaction. Full marks to Antoine and his team ! More

Second S4 I bought my 2010 S4 from Curt at Crown Audi and was delighted to find him still available when it was time to trade for a 2015. He's a very friendly I bought my 2010 S4 from Curt at Crown Audi and was delighted to find him still available when it was time to trade for a 2015. He's a very friendly and efficient partner and made sure that everything went smoothly from order to delivery. Looking forward to the next one! More