Audi Concord

Horrible!!I am a business owner and know a bit about Horrible!! I am a business owner and know a bit about customer service....I wish I could rate with a ZERO star. Never again will I purchase an Audi. Horrible!! I am a business owner and know a bit about customer service....I wish I could rate with a ZERO star. Never again will I purchase an Audi. This is my third from same dealership...traded each in because each one was horrible. More

Just wanted to say that I had a great experience in this dealership. Ryan S. Was very professional and pleased person to work with. Definitely would recommend this place to buy your new dream car. !!!!! dealership. Ryan S. Was very professional and pleased person to work with. Definitely would recommend this place to buy your new dream car. !!!!! More

This was a super great experience. We bought a used 2016 Audi Q5 and the process easy and quick. Eddie was upfront and super helpful. Audi Q5 and the process easy and quick. Eddie was upfront and super helpful. More

WORST DEALERSHIP SERVICE EXPERIENCE EVER! I only WISH that I could give ZERO stars for this dealership and our experiences there. The other reviews on Yelp and other sites are generally review I only WISH that I could give ZERO stars for this dealership and our experiences there. The other reviews on Yelp and other sites are generally reviews referring to sales. Our sales representative was Evelynn and she was good, but BEWARE..... the service experience is entirely a WHOLE other story. Here is why: My wife and I saved up our money and purchased 2 new Audis from this dealership at the same time. A Q5 and a S6 for our growing family. We spent over $100K. When I took my car in for its first "complimentary" service (it only had 2400 miles on it) the dealership's car porter ran the front end of the car into a wall! I immediately demanded that the dealership buy back the damaged new car but they refused and instead offered to make all necessary "repairs". That took 4 months! When the Audi Concord flatbed truck driver finally delivered my car back to our home, he severely gouged the front wheel and cracked the interior threshold trim which required the vehicle to be sent back to Audi Concord again for replacement of those parts with new ones. THEN, when the Audi Concord "technician" Miguel was installing the new wheel, he overtorqued it and stripped the lug bolts and wheel hub! That required the vehicle to go back to Audi Concord yet again for the installation of a new wheel hub and lug bolts. How basic of a mechanical task is tightening lug nuts on a wheel? All of these negligent goof ups and physical damage to my vehicle by Audi of Concord have resulted in the diminution in value of my new vehicle. Not to mention the time away from work and family to deal with these clowns. Unbelievable! For a detailed and documented timeline of all of the many blunders that this ham-handed service department has caused us to endure, pleas see my posts on the Audi owners' forum located at audizine.com and search for "Worst dealership experience ever." Based on my experience with the dealer I strongly recommend that you go elsewhere for the service of your Audi. Audi if Concord will gladly take your money when they sell you a car (or 2 in our case) but it is a total crapshoot whenever you go back to them for service. Look elsewhere! More

Above & beyond in sales and service-First Class with heart! After owning a BMW for years I leased an Audi A8 3 years ago through Tim Lofano when Audi was located on Market, I so impressed then by kindness and n After owning a BMW for years I leased an Audi A8 3 years ago through Tim Lofano when Audi was located on Market, I so impressed then by kindness and non-bull salesmanship that I lured away from BMW!!! During that time Audi moved to their new & impressive location adding much more room, I've been extremely happy with the service and care Rolando, my service Manager always provided, they make you feel like you belong there! I loved my car but my 3 year lease was up this past month and I entertained both the BMW 740 and a new Audi A8L with all the bells and whistles on both. I sent a note to both Audi and BMW sales stating I was between the two and it would now come down to what deals could be provided.. within minutes Audi (Tim Lofano) reached out and told me to take the car home for a day and offered me one heck of deal.. I let BMW know with no response at all... Tim is so genuine and the type of person you'd want to do business with no matter what you were purchasing! I obviously took the offer and LOVE my new A8L and look forward to being spoiled again for another 3 years! Also thank to Chris McIrvin for holding my hand and showing me all the bells and whistles when I picked up the car! More