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Audi Dallas - Service Center

Dallas, TX

4.8
1,052 Reviews

1,052 Reviews of Audi Dallas - Service Center

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May 14, 2022

Dusty, Katelyn, and Ricardo have excellent customer service. My previous visit to Audi Dallas, I did not want to come back because the associate they gave to help me was rude. I was very discouraged wh More

by Covington1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Muniz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ricardo Viveros
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Isaac Nieto, Jordan Windham, Dusty Craig, Katelyn Neu
May 16, 2022 -

Audi Dallas responded

Covington1, we apologize that your last visit left you desiring more in terms of customer service and pleased to hear that Dusty, Katelyn and Ricardo did a great job of providing a much better customer experience this time. Please let us know when we may have the opportunity to serve you additionally. Thanks again. Best wishes!

May 12, 2022

Andy is always great to work with and gets me in timely. This time I visited, Andy was out and Oscer helped. Again service was smooth. I value not only the service but the condition of the property. Thi More

by Aswdtx
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Mireles
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2022 -

Audi Dallas responded

Aswdtx, thank you for sharing 5-stars! We're glad to hear Andy is always great to work with an Oscer provided smooth service as well! We appreciate your feedback and look forward to serving you additionally next time! Best wishes!

May 11, 2022

Service was excellent. My advisor answered all my questions and got my car taken care of right away! More

by KJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar
May 12, 2022 -

Audi Dallas responded

KJ, thank you for sharing 5-stars! We're glad to hear our team provided excellent service and your advisor answered all of your questions! We appreciate your feedback and look forward to serving you additionally next time! Take care!

May 09, 2022

Adam sealy was amazing. He is one of the best if not the best service rep I ever had at a reputable dealership. Adam responded to my calls or texts in a timely manner. They More

by Gtleda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dusty Craig, Adam Seely
May 09, 2022 -

Audi Dallas responded

Gtleda, thank you for sharing 5-stars! We're glad to hear Adam Sealy was amazing and our cashier was inviting! We appreciate your feedback and look forward to serving you additionally next time! Thanks again!

May 07, 2022

Professional all that they said would be done was Got me in and out Excellent More

by Mike Rhyner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dorielle Dvorin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Moore
May 07, 2022 -

Audi Dallas responded

Mike, thank you for sharing 5-stars! We're glad to hear our team is professional and got you in and out! We appreciate your feedback and look forward to serving you additionally next time! Best wishes!

May 07, 2022

I appreciate the service staff and the many workers who greet and take care of the car. Fast repair service and the ride to and from the dealership for pickup is great. More

by Paige
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Mireles
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2022 -

Audi Dallas responded

Paige, thank you for sharing 5-stars! We're happy to hear our team provided fast service and that you enjoyed our pickup service! We appreciate your feedback and look forward to serving you additionally next time! Thanks again!

May 07, 2022

My experience was fantastic as always! Very professional, knowledgeable, and courteous from the time you walk through the door to the time you leave with your vehicle. More

by R2henderson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Mireles
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2022 -

Audi Dallas responded

R2henderson, thank you for sharing 5-stars! We're glad to hear your experience was fantastic and our team was professional! We appreciate your feedback and look forward to serving you additionally next time! Take care!

May 02, 2022

Mike Eagleburger is the best I have no idea what they did to my car I heard it was software upgrades More

by gosler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Eagleburger
May 02, 2022 -

Audi Dallas responded

gosler, thank you for sharing 5-stars! We're glad to hear Mike Eagleburger is the best! We appreciate your feedback and look forward to serving you additionally next time! Take care!

April 29, 2022

Excellent service all the way around! Trustworthy, friendly and efficient. Their service department and my representative Eric is the BEST! More

by Kathy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Muniz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2022 -

Audi Dallas responded

Kathy, thank you for sharing 5-stars! We're glad to hear Eric and the rest of our team are trustworthy, friendly, and efficient! We appreciate your feedback and look forward to serving you additionally next time! Take care!

April 29, 2022

Service was fine. THEN CAME ENDLESS TEXTS FOR A GOOD REVIEW! Relentless and bothersome. It’s not worth the endless text interruptions to use Audi Dallas Service. So... More

by Tom D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Stephen Neal
Apr 30, 2022 -

Audi Dallas responded

Tom, we want to thank you for your business and your feedback regarding our follow up text messages for feedback. Your insight regarding the abundant messaging is appreciated and will be passed along to our senior leadership for review to ensure it's in alignment with our expectations. Thank you for taking a moment to share your sentiment and please let us know when we may have the opportunity to serve you again. Best wishes!

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