Audi Danbury

Sales great to work with, service not so much I had a terrible experience with service in November whereby they negligently endangered my life and also cost me $1600. on my '13 A6 unnecessarily vi I had a terrible experience with service in November whereby they negligently endangered my life and also cost me $1600. on my '13 A6 unnecessarily via: A tire rotation Gilbert said he threw in as a favor, was not on the service bill as proof, and loose lug nuts about 900 miles afterward caused my rim and rotors to be irreparably damaged and was very close to coming off per a mechanic I and most of Carmel area trust implicitly. When I initially approached Gilbert and a service manager there not only was there no ownership that it was even possible they were responsible but in fact belligerence and inferring me as a liar. Later they said we watched the tape of your car in the bay for the repairs we did and no wheel except front left came off (right rear was the problem wheel). I know for a fact the last time the tires were rotated was in August many thousand miles earlier. Bottom line is I don't need to make up stories like this, as I can afford an emergency repair of $1600. if fair and my time is more valuable. And if they said it's not on the tape I believe them. What I also believe is they were rotated with no video whatever the circumstances were. I was in the process of writing a letter to Audi USA about this experience when I was solicited by David Rivera to write him a review. I think David is an excellent representative of Audi Danbury, is very personable, and knows his product. If I were to buy there again there's no question I would work with him. Due to what I've just described if I buy Audi again it won't be there. FYI we purchased an '18 Allroad there too. Finally, I agree it seems highly inplausable that an Audi dealer would make this kind of mistake. I had the car towed to my mechanic from my house with the noise it was making, never crossing my mind Audi Danbury had anything to do with it. Until I was given then diagnosis and remembered what Gilbert said to me when I was leaving with my car. More

Absolutely always a positive experience, The people treat you with respect and courtesy.The dealership is always clean and well maintained. I would recommend this dealership to anyone. you with respect and courtesy.The dealership is always clean and well maintained. I would recommend this dealership to anyone. More

Went to only test drive an Audi and walked out with one the same day. David was patient as all questions asked particularly cause going to be a shared car with multiple members of household - all had to l the same day. David was patient as all questions asked particularly cause going to be a shared car with multiple members of household - all had to like it. David provides all the options and showed the selection to choose from. Have recommended since! More

Great Experience in buying a car! Danbury Audi has a very professional, friendly, courteous outlook on car sales and service. Everyone is upbeat and helpful. Now, Steve was exceptiona Danbury Audi has a very professional, friendly, courteous outlook on car sales and service. Everyone is upbeat and helpful. Now, Steve was exceptional in helping us with a new car...he's very knowledgeable (explained what the next year model was featuring while comparing it to the year we were buying since it was October) and he brings not only his smarts but also a sense of humor and courtesy to his service! And as we tend to hang on to our cars forever, I truly hope he's around in 15 years when we need a new one! More

Fastback buying experience! Steve handled all my needs and addressed all my concerns expeditiously. Everything was as promised. I could not have been happier with my experience. Steve handled all my needs and addressed all my concerns expeditiously. Everything was as promised. I could not have been happier with my experience. I shall return! More

Steve is fantastic! He handled every element of the process with great interest and attention to detail. I came back to him for our second car and will definitely ask for his help in the future. process with great interest and attention to detail. I came back to him for our second car and will definitely ask for his help in the future. More

Who thought buying a car would be a positive experience! Steve Johnson and Audi Danbury made buying a car an easy and satisfying activity. Steve was available and informative and not impatient with any ques Steve Johnson and Audi Danbury made buying a car an easy and satisfying activity. Steve was available and informative and not impatient with any questions we had. His attention to detail and his willingness to listen made me go back to him for a second car two months later. More

Dave was an excellent salesman. He was helpful and really informative. Usually buying a new car can be extremely stressful. Dave made it easy and painless. really informative. Usually buying a new car can be extremely stressful. Dave made it easy and painless. More

I have been a returning customer at Danbury Audi for quite a few years. My most recent purchase was with David Rivera who was extreamly helpful! quite a few years. My most recent purchase was with David Rivera who was extreamly helpful! More

David Rivera at Audi Danbury was a pleasure to work with. I did most of the work with him by phone. He was available, concise and a straight shooter. All qualities I appreciate. I love my new car and he ma I did most of the work with him by phone. He was available, concise and a straight shooter. All qualities I appreciate. I love my new car and he made the process super easy and stress free. More