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Audi Devon - Service Center

Devon, PA

4.8
1,670 Reviews

1,670 Reviews of Audi Devon - Service Center

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December 16, 2019

Easy in and out Simple drop off and pick up. My loaner car was clean and ready to go. Was in the building less than 15 minutes. Simple and easy. More

by REDYNS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
William Finn
Dec 16, 2019 -

Audi Devon responded

Thank you for the 5 stars! We are so happy to hear that our service team was able to help you out quickly and efficiently. We are looking forward to your next visit with us here at Audi Devon!

December 16, 2019

Kyle was great to work with Everything was excellent, and they even arranged a Lyft ride to and from the dealership because it was raining and I couldn't walk. The service was t More

by SSREALTOR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle in service
Dec 16, 2019 -

Audi Devon responded

Thank you for the review! We are so pleased to hear that we lived up to our 5 star standard here at Audi Devon. We are looking forward to working with you again!

December 12, 2019

It was aweful I would never recommend taking your vehicle there for service. Had to wait 30 minutes for loaner car,the charges were excessive. The main issue was u More

by TONYVB19014
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Christian
Dec 26, 2019 -

Audi Devon responded

Tony - This review isn't an accurate depiction of what happened here. You purchased your vehicle as is. We were transparent about the diagnosis fee for your repairs and you agreed to the amount up front. We also offered a discount on the needed part and didn't charge for labor. I'm very sorry that you're frustrated, but we went above and beyond to assist you. Thank you, Lee Erfer - Service Manager & Fixed Operations Director - (610) 254-2834

December 12, 2019

Fantastic service. Couldn’t be happier with the time and quality of the service team. From the time of drop off to working with Andre to the video of my vehicle being ev More

by KIRSH.RICHY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andre
Dec 12, 2019 -

Audi Devon responded

For you to say that you couldn't be happier with our service makes our day! Thank you so much for being a loyal Audi Devon customer. We truly appreciate your continued support.

December 12, 2019

Excellent service in resolving a difficult problem. The appointment was handled effectively and scheduled for the date we needed. The service advisor quickly prepared the maintenance request, provided t More

by C57GRM64
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Entire service team
Dec 12, 2019 -

Audi Devon responded

It's wonderful to hear that our team could get your vehicle running smoothly and safely! Thank you so much for posting about your repair experience. We really appreciate seeing feedback like this and will share it with our team. Have a great day!

December 12, 2019

Nicely done Devon Audi! Thank you to the service team for their work on my tires. The job was completed in a timely fashion and I was pleased with the outcome. More

by Deb R
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Advisor ?? Sorry I have misplaced his name.
Dec 12, 2019 -

Audi Devon responded

Deb, we are so pleased to hear that we were able to service your tires quickly and get you safely back on the road. Thank you for the review! All of us here at Audi Devon are looking forward to working with you again.

December 12, 2019

Inspection was completed quickly and efficiently. I also requested for roof bars to be installed and the service department installed them AND showed me how. More

by asocie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Friendly people in customer service!
Dec 13, 2019 -

Audi Devon responded

Thank you for the 5 star review! We are so happy to hear that we provided the efficient and informative service we pride ourselves on here at Audi Devon. Have fun with the roof bars! We are looking forward to seeing you again!

December 11, 2019

First service that was not exceptional Alert on dash said my right rear light was not working despite that it appeared to be working to my evaluation. Went to AUDI and was told it was my l More

by DRTREVINO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John at the service desk
Dec 13, 2019 -

Audi Devon responded

I'm very sorry to see that you weren't satisfied with our service. I'd like to get additional details of this situation but without your full name I won't be able to. Would you please call me when you get the chance so I can look into what happened here? Thank you, Lee Erfer - Service Manager & Fixed Operations Director - (610) 254-2834

December 05, 2019

Very good & timely service Very professional friendly & clean dealership. What a fresh difference from the horrible service experience at other dealer of purchase. Will come bac More

by COOPER S
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle & Joe
Dec 05, 2019 -

Audi Devon responded

Hi Cooper - It means a lot to hear that our service stands out from other dealerships! Thank you so much for allowing us the chance to assist you. We look forward to our continued relationship.

December 04, 2019

Very smooth experience I would have given 5 stars, but when I returned home I found a felt like material protruding from the seam between my rear bumper apron and the quarte More

by LOUABBRUZZESI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Laws
Dec 05, 2019 -

Audi Devon responded

I'm very sorry about this. If you change your mind about coming in for another visit, please give me a call. We'd be happy to take care of this for you. Thank you for your business, Lee Erfer - Service Manager & Fixed Operations Director - (610) 254-2834

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