Audi Elk Grove

My personal experience as having purchased/leased 4 Audis within the last 5 years, this is the only time where I felt everything was pushed on the sales. After signing my lease papers which has to be redone within the last 5 years, this is the only time where I felt everything was pushed on the sales. After signing my lease papers which has to be redone after 2 1/2 weeks, at delivery I was just handed the keys and manual and set me off to get the car myself in the lot. No one even bothered to show me the features of the car or make sure they a perfectly working. Even as simple as setting up the wifi in The car, I resorted to call Audi USA to set it up for me. I called the dealership to speak with the Sales Manager that I spoke to initially to ask about the lease contract, as I did not receive it, and othere services in the car. However those calls were not returned and the only reason they called me after 2 weeks was because the lease contract needed to be signed again. No follow up or making sure I was satisfied with the car and everything is working properly. I actually had a much better experience at a Honda dealer as I purchased a Honda Civic the week I got the RS3. I like Audi and will likely lease more but definitely will not be from this dealership More

Justin in the service department is always helpful and professional. Easy to get appointment day and times thay work for me professional. Easy to get appointment day and times thay work for me More

Matthew and the finance manger were great. The middle office seemed a little unprofessional blasting rap music and I could hear their conversations while we were waiting to work out our deal. The middle office seemed a little unprofessional blasting rap music and I could hear their conversations while we were waiting to work out our deal. More

While we have dealt with other service departments this one seems to be a little inexperienced and a bit apprehensive on what they can charge the customer. It seems they can not make independent decisions one seems to be a little inexperienced and a bit apprehensive on what they can charge the customer. It seems they can not make independent decisions. More

Parish was amazing. I have never had a more pleasant experience purchasing a new car. He was patient explaining the many pluses of owing this car and took his time sho I have never had a more pleasant experience purchasing a new car. He was patient explaining the many pluses of owing this car and took his time showing the many features and helping to set up my phone and desired settings. I would highly recommend requesting him as your sales rep. More

Friendly staff and dealership. Made the car buying experience easy. Highly recommend them. Will be coming back in the future. Made the car buying experience easy. Highly recommend them. Will be coming back in the future. More

Great people great service will definitely be back to either get my car serviced or to buy another car either get my car serviced or to buy another car More

Prompt, efficient. Friendly staff, easy to schedule appointments. Strongly recommend. Pleasure to work with as always. Friendly staff, easy to schedule appointments. Strongly recommend. Pleasure to work with as always. More

Friendly service. Always willing to go the extra mile. I highly recommend them for anyone that cares about quality customer service. Always willing to go the extra mile. I highly recommend them for anyone that cares about quality customer service. More

Very accommodating, getting my car in quickly. I was kept updated with progress, complications, solutions, and completion. Excellent care, overall. I was kept updated with progress, complications, solutions, and completion. Excellent care, overall. More