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Audi Englewood - Service Center

Englewood, NJ

4.7
119 Reviews

119 Reviews of Audi Englewood - Service Center

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July 30, 2014

Knowledgeable, Helpful, Friendly Service Department I enjoyed my experience at Town Audi very much! This was my first time bringing my car to Town Audi in Englewood, NJ and did not know what to expect o More

by alanaohearn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Deterlizzi
Sep 09, 2014 -

Audi Englewood responded

Dear alanaohearn, Thank you for your review, you feedback is very important to us! We are so glad you had a positive experience with Andrew, Rocco and Town Audi Service. We look forward to meeting and exceeding your expectations in the future!

July 30, 2014

Excellence of Service Advisor I recently met and spoke with service advisor Andrew DeTerlizzi. I went in for some service issues on my old A4 and presented him with my concerns of More

by ecig
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Deterlizzi
Sep 09, 2014 -

Audi Englewood responded

Dear Mr. Signarella, Thank you for your wonderful review! We are so glad that you had a pleasant and positive experience with Andrew and Town Audi Service and we look forward to working with you in the future!

July 29, 2014

Great experience with knowledgeable advisor. Speedy service and kept informed thru out the process. Andrew explained all work and let me know of any charges before mak More

by Kimcig
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Deterlizzi
Sep 09, 2014 -

Audi Englewood responded

Dear Kimcig, Thank you for your feedback! Client satisfaction is what we strive for and we are so glad that you had a great experience with Town Audi Service!

July 22, 2014

Superior customer service We have been leasing from and maintaining cars at Town Audi in Englewood for 15 years. We live in Manhattan, and their knowledge, courtesy and profess More

by SBNYC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Maccaquano, Jason Casimiro, Steve Maccaquano
Jul 29, 2014 -

Audi Englewood responded

Dear SBNYC, Wow, thank you for the glowing, 5 star review! Your feedback is important to us and we are so grateful for your continued patronage!

July 16, 2014

Cannot ask for a better dealership I have been a customer of Town since it was a Lincoln dealer. During this time I can tell you that the service both personal and workmanship has been More

by gsearch13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Boldt, Michael Condosta, Matthew Dowell, Andrew Deterlizzi
Jul 17, 2014 -

Audi Englewood responded

Thank you for your review and for being such a long term and valued client of Town Audi. We pride ourselves on top notch service, and look forward to working with you again in the future!

June 20, 2014

Top Shelf Service All of my service has been managed by Melanie Dietrich & David Spill. They are straight up professionals. They were friendly and considerate every tim More

by garett34
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melanie Dietrich & David Spill
Jun 20, 2014 -

Audi Englewood responded

Dear garett34, It is great to learn that you had a positive experience with Town Audi’s Service Department and Melanie and David in particular. Professional, considerate and friendly service is what we strive for. Thank you for your review!

April 12, 2014

Horrible experience Worst experience I have ever had. Doubt I will be using this facility again. Was promised this process would take one hour on an oil change. Well, I f More

by M2001dsm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rocco Mauriello
Apr 28, 2014 -

Audi Englewood responded

Dear M2001dsm, It is unfortunate to learn that you had a frustrating experience with our service department. We appreciate your feedback and thank you for bringing this issue to our attention so that we can grow from this mistake and serve all our clients better in the future. However, we have made numerous attempts to reach out to you to resolve this matter and have not heard back from you. We would very much appreciate the opportunity to learn more about this incident in order to rectify the situation. Best, Your Friends at Town Audi

February 24, 2014

Franklin was by far the best car dealership employee I've ever had the pleasure to work with. He went above and beyond to help me not only when I had an issue, but whenever and however possible. I drove More

by amelen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 16, 2014 -

Audi Englewood responded

Dear amelen, Thank you for another stellar review! We always strive to provide the best client experience possible, and we are delighted to have you in our Town Motors family. Your feedback means the world to us. Thank you!

December 23, 2013

Unbelievable service! Kept us waiting almost four hours when we were told it would only take an hour. We were not given any updates unless we asked. We were felt taken advantage of and overcharged. It was More

by Lbt996
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steve
Apr 16, 2014 -

Audi Englewood responded

Dear Lbt996, We are sorry to hear you had a less than satisfactory experience with Town Audi. Our number one goal is client satisfaction, and we thank you for bringing this issue to our attention. Although you were not happy with your past experience, we would love the opportunity to service your vehicle in the future and provide you with the best experience possible.

March 13, 2013

I bought my car here. Throughout the interaction - multiple calls, two visits - I always got the feeling i was dealing with a 2nd grade used-car lot. The sales guys appear presentable, but that's the More

by vincemah
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dont remember
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