Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Audi Englewood - Service Center
Englewood, NJ
117 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
117 Reviews of Audi Englewood - Service Center
Sort by
November 27, 2023
I have been paying for regular service and maintenance at Town Audi for close to 7 years. Proper diagnosis of mechanical/electrical issues and availability/cleanliness of loaner cars (scheduled weeks in adva Town Audi for close to 7 years. Proper diagnosis of mechanical/electrical issues and availability/cleanliness of loaner cars (scheduled weeks in advance) are my two key variables in choosing where to take my car, and Town Audi has gone through periods of good service and periods of bad service. Unfortunately right now feels like a time of bad service. This past week, I brought my car in for service and tire rotation/alignment and scheduled a loaner vehicle three weeks in advance. The loaner vehicle was dirty and full of the last customer’s trash when I received it, and there were no other cars available to switch into. After working on the tires for half of the service, my tires were low on pressure the next day. You’d think the technicians would fill the tires to proper pressure as a courtesy when they do a huge annual service and tire work, but they didn’t. 6 months ago, I brought my car in for oil consumption issues. First appointment, they said my oil separator had failed and required a pricey replacement. A week later the light came back on, and the service advisor told me it was my fault for adding too much oil (which I hadn’t done since the repair). I had to come back in to change the oil sensor. After it was changed, the oil light came on again and I had no choice but to bring the car back in again to change a hood latch which is apparently a common failure point for the oil reading. You’d think they would’ve checked all three points of failure before telling the car was finished the first time around, but instead, I had to come in on three separate occasions. The only reason I’m not giving 1 star, and have chosen to use time in the day to write this review is because the service advisors are good people who are responsive and helpful. More
by Jiaan M/Heddy B
Employees Worked With
Michael King, Andrew Deterlizzi
October 31, 2023
Englewood Audi’s service department is above and beyond excellence. They are fastidious, attentive , compassionate,patient , caring, friendly and extremely knowledgeable. A pleasure doing business with the excellence. They are fastidious, attentive , compassionate,patient , caring, friendly and extremely knowledgeable. A pleasure doing business with them all. More
by sheryllsiegel
Employees Worked With
Matthew DeTerlizzi , David DiStefano, Matthew Dowell, Andrew Deterlizzi, David Spill, Jane Seligmann
September 29, 2023
Very convenient and fast service. Video report of vehicle status was nice and follow up from the dealer to make sure everything is okay was good as well Video report of vehicle status was nice and follow up from the dealer to make sure everything is okay was good as well More
by hj
Employees Worked With
Matthew Deterlizzi
September 29, 2023
I’ve been taking my car here for decades and as always, they delivered great, professional service. Michael quickly figured out the source of a perplexing problem. Shuttle service back and forth was quic they delivered great, professional service. Michael quickly figured out the source of a perplexing problem. Shuttle service back and forth was quick and convenient. More
by E.B.
Employees Worked With
Michael King
September 22, 2023
Easy to make an appointment, and all work done quickly, friendly employees, great waiting area , with a great coffee machine and snack area , clean and comfortable area friendly employees, great waiting area , with a great coffee machine and snack area , clean and comfortable area More
by ralph
Employees Worked With
David Spill
