Audi Exchange Kirkwood

This facility is a sham. The service department refused to schedule me citing a 4 week wait although I had a check engine light on. When I asked for other dealerships they t The service department refused to schedule me citing a 4 week wait although I had a check engine light on. When I asked for other dealerships they told me to, “Google it” and hung up on me. I called back and made them give me the information. From the sales sheister to the receptionist to the so called service department - awful and disrespectful. I called management and no return call bc they don’t care. Meanwhile, Audi Creve Couer got me in within the week. Had if addressed within an hour and comped the cost for the hassle and disrespect bc I am a valued customer. DO NOT trust Audi Kirkwood with your time, money or car services. The turnover in management should’ve been my first red flag. More

Easy no pressure atmosphere. Jasmin was an absolute pleasure to deal with. He found exactly what we were looking for and sealed the deal. We could not be happier. Jasmin was an absolute pleasure to deal with. He found exactly what we were looking for and sealed the deal. We could not be happier. More

My experience purchasing a car from Audi of Kirkwood was excellent; they set the bar across the board for a perfect customer experience. Jasmin was great to work with and really went above and beyond to sec excellent; they set the bar across the board for a perfect customer experience. Jasmin was great to work with and really went above and beyond to secure my desired car. It was a pleasure working with him, Jonathan, and Kelly; thank you for making the purchase very pleasant and easy. I traveled from Fort Knox, KY to purchase this vehicle and I couldn’t be happier. I highly recommend Audi of Kirkwood, their attention to detail and my satisfaction was unparalleled!!! More

They were quick, professional & the woman who assisted us with financing was exceedingly friendly & helpful. with financing was exceedingly friendly & helpful. More

First let me say the salesperson and the Finance person (both women), were excellent. The manager however was NOT. A few days after I purchased a car, the tire went FLAT. I took the car to a reputable tire (both women), were excellent. The manager however was NOT. A few days after I purchased a car, the tire went FLAT. I took the car to a reputable tire repair shop and was told "Drivers front tire is leaking from a PREVIOUS TEMPORARY REPAIR PLUG on the inside shoulder. The puncture is in an unrepairable location. The tire will need a replacement". Inasmuch, the tire was DAMAGED when I purchased the vehicle. Please note, I sent documentation from the tire company to PROVE that that tire was indeed damaged prior to purchase and documentation that stated the tire was indeed a safety RISK. When I called Kirkwood Audi, I was informed by the manager Eric that ONLY way they would replace the tire was if I purchased the tire and wheel warranty when I bought the vehicle because I can't prove that the tire was damaged when I bought the car. What?! I literally sent empirical evidence that the tire was DAMAGED at the point of sale. In a very condescending tone, Eric asked "did it go flat in your possession or ours"? Suggesting that because the tire went flat during my limited ownership tenure that I was somehow liable for the damage. Eric stated "that the vehicle was inspected and nothing was wrong whatsoever so they are not liable". Again, documentation proves otherwise BUT that means absolutely nothing. He spoke to me in a very patriarchal and subjugating manner that was most inappropriate especially in 2021. It was the complete antithesis of the Audi "first in class experience" it felt more like a manipulative bait and switch situation ie. We have your money now, so deal with it! I do NOT trust this dealership and would NOT recommend them at all. Clearly they patch tires and deny liability. More

Audi Kirkwood broke my s5 convertible top frame while it was there for manufacturers warranty replacement of the hydraulic pump, they ripped the headliner too, damaged my window tint, broke the latch on the was there for manufacturers warranty replacement of the hydraulic pump, they ripped the headliner too, damaged my window tint, broke the latch on the spare access panel - they refuse to fix ANY of the damage... they charged me storage fees of $75/day, revoked the loaner vehicle, somebody broke into my glove box and stole my 9mm. i didnt have my car for over 2 months and when i got it back my car it was trashed. this is how they delivered my car back to me, this is how they performed the hydraulic pump warranty pump. i have posted pics of the damage and condition of the vehicle when they returned it to my on google review and on their audi kirkwood fb page. this is NOT a reputable dealer. i cant believe audi lets them keep their franchise. More

Service Above & Beyond Audi Kirkwood... my home away from home for two days last month when my old Audi required sudden repairs while in St.Louis - resulting in a trade-in a Audi Kirkwood... my home away from home for two days last month when my old Audi required sudden repairs while in St.Louis - resulting in a trade-in and a seamless, no-nonsense purchase experience. Your outstanding team raised the bar so high that I have trouble believing that any other dealership & service department in the United States could match your level of service. Huge THANKS to Kim, Ryan, Jasmin, Kelly, Scott, Noble & everyone else at Audi Kirkwood for all of your help! More

By far, the best experience I've had, car shopping. In and out, got the deal done. Got the car. Fantastic service. Jasmin was awesome!! and out, got the deal done. Got the car. Fantastic service. Jasmin was awesome!! More

A minimum of complications and very professionally treated. It was well above the fray of the usual bureaucratic car buying experience. It was a pleasant interaction. treated. It was well above the fray of the usual bureaucratic car buying experience. It was a pleasant interaction. More

This is my 5th Audi I have purchased from Kirkwood Audi. They have continued to go above and beyond from Jasmin in sales to Rich in Service. Great Job! They have continued to go above and beyond from Jasmin in sales to Rich in Service. Great Job! More