Audi Exchange Kirkwood

First let me say the salesperson and the Finance person (both women), were excellent. The manager however was NOT. A few days after I purchased a car, the tire went FLAT. I took the car to a reputable tire (both women), were excellent. The manager however was NOT. A few days after I purchased a car, the tire went FLAT. I took the car to a reputable tire repair shop and was told "Drivers front tire is leaking from a PREVIOUS TEMPORARY REPAIR PLUG on the inside shoulder. The puncture is in an unrepairable location. The tire will need a replacement". Inasmuch, the tire was DAMAGED when I purchased the vehicle. Please note, I sent documentation from the tire company to PROVE that that tire was indeed damaged prior to purchase and documentation that stated the tire was indeed a safety RISK. When I called Kirkwood Audi, I was informed by the manager Eric that ONLY way they would replace the tire was if I purchased the tire and wheel warranty when I bought the vehicle because I can't prove that the tire was damaged when I bought the car. What?! I literally sent empirical evidence that the tire was DAMAGED at the point of sale. In a very condescending tone, Eric asked "did it go flat in your possession or ours"? Suggesting that because the tire went flat during my limited ownership tenure that I was somehow liable for the damage. Eric stated "that the vehicle was inspected and nothing was wrong whatsoever so they are not liable". Again, documentation proves otherwise BUT that means absolutely nothing. He spoke to me in a very patriarchal and subjugating manner that was most inappropriate especially in 2021. It was the complete antithesis of the Audi "first in class experience" it felt more like a manipulative bait and switch situation ie. We have your money now, so deal with it! I do NOT trust this dealership and would NOT recommend them at all. Clearly they patch tires and deny liability. More

Audi Kirkwood broke my s5 convertible top frame while it was there for manufacturers warranty replacement of the hydraulic pump, they ripped the headliner too, damaged my window tint, broke the latch on the was there for manufacturers warranty replacement of the hydraulic pump, they ripped the headliner too, damaged my window tint, broke the latch on the spare access panel - they refuse to fix ANY of the damage... they charged me storage fees of $75/day, revoked the loaner vehicle, somebody broke into my glove box and stole my 9mm. i didnt have my car for over 2 months and when i got it back my car it was trashed. this is how they delivered my car back to me, this is how they performed the hydraulic pump warranty pump. i have posted pics of the damage and condition of the vehicle when they returned it to my on google review and on their audi kirkwood fb page. this is NOT a reputable dealer. i cant believe audi lets them keep their franchise. More

Service Above & Beyond Audi Kirkwood... my home away from home for two days last month when my old Audi required sudden repairs while in St.Louis - resulting in a trade-in a Audi Kirkwood... my home away from home for two days last month when my old Audi required sudden repairs while in St.Louis - resulting in a trade-in and a seamless, no-nonsense purchase experience. Your outstanding team raised the bar so high that I have trouble believing that any other dealership & service department in the United States could match your level of service. Huge THANKS to Kim, Ryan, Jasmin, Kelly, Scott, Noble & everyone else at Audi Kirkwood for all of your help! More

By far, the best experience I've had, car shopping. In and out, got the deal done. Got the car. Fantastic service. Jasmin was awesome!! and out, got the deal done. Got the car. Fantastic service. Jasmin was awesome!! More

A minimum of complications and very professionally treated. It was well above the fray of the usual bureaucratic car buying experience. It was a pleasant interaction. treated. It was well above the fray of the usual bureaucratic car buying experience. It was a pleasant interaction. More

This is my 5th Audi I have purchased from Kirkwood Audi. They have continued to go above and beyond from Jasmin in sales to Rich in Service. Great Job! They have continued to go above and beyond from Jasmin in sales to Rich in Service. Great Job! More

love my Audi Q3. I was a little nervous picking between a Q3 and Q5 but my salesperson (Jasmin), held my hand through the process! He is from Bosnian and was a lot of fun. He will definitely go the extra a Q3 and Q5 but my salesperson (Jasmin), held my hand through the process! He is from Bosnian and was a lot of fun. He will definitely go the extra mile for you 😃 More

A Great Experience! A great car buying experience. Jasmin was great. He made me feel welcome, never pressured me and gave me space when I needed it. I received a great de A great car buying experience. Jasmin was great. He made me feel welcome, never pressured me and gave me space when I needed it. I received a great deal on my Q3 without the usual haggling and back and forth with most car dealers. Thank you Jasmin Trifunovic, you are the best! More

Excellent Experience Reggie, my salesperson from Kirkwood Audi, took the time to understand what I wanted in a new car. He was immediate in responding to my inquiries. He Reggie, my salesperson from Kirkwood Audi, took the time to understand what I wanted in a new car. He was immediate in responding to my inquiries. He made himself available and answered all my questions. We became partners in the hunt for the perfect car for me. He made me feel that finding the perfect car for me was as important to him as it was for me. He wasn't just trying to make a sale but rather find the perfect match for me. Yuri stepped in when we needed a bit more computer time and finesse to locate the perfect car and the perfect deal. I cant thank these two men enough for assisting me in my car hunt and purchase. I am delighted with my car and my car buying experience. I also feel they will be ready and eager to help me with any questions or concerns I might have as I drive my new Kirkwood Audi S4. The assistance doesn't end when the sales papers are signed it continues as need dictates. I have already asked a number of questions and received quality time and answers rather than suggestions to find it in the manual. More

Purchased an Audi Q5 - Thank you Reggie Wright!!! Stopped in to test drive a Audi Q5. Reggie was quick to ask if he could assist with anything. After my test drive he sat with me and we both discusse Stopped in to test drive a Audi Q5. Reggie was quick to ask if he could assist with anything. After my test drive he sat with me and we both discussed the sale and trade of my car. I brought in a Ford Expedition and this Audi Team of professionals worked a deal that I felt good with. This is our First Audi and we will be back again when our kids get older. Thank you Reggie and wish you all a Very Wonderful Holiday Season! More