Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Audi Fall River
Fall River, MA
1,736 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,736 reviews
November 11, 2019
Missleading Dot your I's and cross your T's. After settling on a price that included rubber mats for our new A4 Allroad we took delivery but had to sign a contra Dot your I's and cross your T's. After settling on a price that included rubber mats for our new A4 Allroad we took delivery but had to sign a contract that stated Mattie Imports owed us for the mats. When we picked up our mats we found that we got the front and back but not the cargo mat. After a phone call on the issue my wife was told that the sales man would look in to it, he came back with an offer for us to buy the cargo mat at cost? After she reminded the sales man of all the statements she made on wanting the cargo mat that included groceries, the beach and THE DOG he said he would look in to it........ not hearing from them for over a month I just decided to stop in and had a very unpleasant conversation with the Sales manager who proceeded to show me how the contract for the mats was written, it seems a floor mat is not considered a cargo mat! I told him what we expected from the deal and asked him if he was going to stand by that thought pattern that we didn't specifically ask for a cargo mat. After he said he was I let him know that we were done doing business together and that I would use every option available with social media to show their business practices. More
by captcharles
Employees Worked With
Jonathan Tartaglione
November 08, 2019
Lost a customer Purchased AudiA4Allroad. Signed contract stating we took delivery but dealer owed us for the mats. It’s now clear they had no intentions of fulfillin Purchased AudiA4Allroad. Signed contract stating we took delivery but dealer owed us for the mats. It’s now clear they had no intentions of fulfilling. More
by MANDYB2
Verified CustomerEmployees Worked With
Shawn Haggarty
November 06, 2019
Recall Joe from service was excellent to work with. He explained everything very well. I had my vehicle in for a recall. I would definitely recommend Mattie Joe from service was excellent to work with. He explained everything very well. I had my vehicle in for a recall. I would definitely recommend Mattie for service More
by RJMARINE821
Employees Worked With
Joe Chaves
November 06, 2019
Great The customer service was great. Thank you for having a lending car available. I also found the service reminders very helpful. I would recommend your The customer service was great. Thank you for having a lending car available. I also found the service reminders very helpful. I would recommend your business More
by GALE_BEATON
Employees Worked With
Joe Chaves
November 06, 2019
They treat you like family I’ve had two cars with Mattie and look forward to seeing both sales and service team members when I visit. They always ensures that my car is in premi I’ve had two cars with Mattie and look forward to seeing both sales and service team members when I visit. They always ensures that my car is in premium driving condition and I leave with a sparkly clean car with a complimentary clean up. Thanks guys! More
by JULIEEDUGGAN
Employees Worked With
Ray Massey, Jason Costa, Tom Wallentin, Shawn Haggarty
November 06, 2019
Great experience First time using Matte Service Team. Friendly and accommodating the appointment, handled the issues, performed warranty work and able to pick up the First time using Matte Service Team. Friendly and accommodating the appointment, handled the issues, performed warranty work and able to pick up the vehicle after hours. Will be bringing all my Audi service needs here. More
by BLAIR.VANCE
Employees Worked With
Do not recall names, don’t have the report i front of me.
November 02, 2019
Everything went as planned Well organized. Great Service. Was provided a loaner because recall was expected to take more than one day. Was kept informed of progress. Return of l Well organized. Great Service. Was provided a loaner because recall was expected to take more than one day. Was kept informed of progress. Return of loaner and pickup was done efficiently. More
by TomS
Employees Worked With
Jason Costa, Joe Chaves
November 02, 2019
Kept me informed of findings/progress during week. My VW needed extensive servicing. I was kept informed of findings and repair status during the week. Jason was professional and he was able to shutt My VW needed extensive servicing. I was kept informed of findings and repair status during the week. Jason was professional and he was able to shuttle me back to Mattie to pick up my car.. More
by SWARREN327
Employees Worked With
Jason Costa
November 01, 2019
Annual performance rating Everyone in service was very patient and willing to work on any problems I was experiencing till they were remedied. It took several visits to accompl Everyone in service was very patient and willing to work on any problems I was experiencing till they were remedied. It took several visits to accomplish much of what was needed to make the vehicle ride more smoothly. More
by GWCONS4
Employees Worked With
Ray Massey, Aaron Frazier, Chris Clark
November 01, 2019
Will. Return joe from service was kind , communicated well during the week long stay my gti had there, did not just replace billable parts , suggested additives fo joe from service was kind , communicated well during the week long stay my gti had there, did not just replace billable parts , suggested additives for preventative maintenance and explained the cost breakdown well , I will return for further service needs, thanks More
by MEGANKBELDEN
Employees Worked With
Joe Chaves
