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Audi Fall River
Fall River, MA
1,736 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,736 reviews
April 23, 2023
my audi a4 needed breaks and an epc error. I called a week in advance with an appointment set up. I had to tow it from bristol as im in college student at rwu, I had it dropped off on Wednesda I called a week in advance with an appointment set up. I had to tow it from bristol as im in college student at rwu, I had it dropped off on Wednesday, after receiving no call regarding if they even got it from usaa . I called for an update the following day on when they might start the service, but was told they are "backed up". If you are backed up then you should not book appointments, or take them in either. As it is frustrating to have no idea when your car will be done or if they even started it. I was told on the phone they would look at it late friday. It is now Sunday 4, days later and I am not confident they will even look at it monday morning. As i haven’t even gotten a diagnostic after all this time. NO calls from them, i had to blow their phone lines up. I will be towing to another dealership and have no plans of ever doing service here again. As this is the most unprofessional, inexcusable, dealership experience I have ever endured. I WOULD HIGHLY RECOMMEND ANY OTHER AUDI DEALERSHIP!! More
by william.J
Employees Worked With
Ray Massey, Joe Chaves, Justin Reis, Aaron Frazier, Chris Hillier
April 05, 2023
Shawn was extremely knowledgeable and patient. He explained every aspect of the car, I felt no pressure at all and felt he was very truthful. Tom in finance was of tremendous help explaining all o He explained every aspect of the car, I felt no pressure at all and felt he was very truthful. Tom in finance was of tremendous help explaining all options available. All the staff I came in contact with were friendly and helpful. More
by moggyboy
Employees Worked With
Rick Sullivan, Tom Wallentin, Shawn Haggarty
April 03, 2023
Christopher was respectful, informative, and polite. During my long stay I was able to help myself to coffee and snacks. The car has been running smoothly since my visit. During my long stay I was able to help myself to coffee and snacks. The car has been running smoothly since my visit. More
by ninapinnock
Employees Worked With
Chris Hillier
July 18, 2022
The staff, particularly Aiden, was very helpful. I never felt pressured and had a chance to get to know and trust his judgment. We traded dog stories and he has a good heart. It was a pleasure and I I never felt pressured and had a chance to get to know and trust his judgment. We traded dog stories and he has a good heart. It was a pleasure and I will recommend Mattie’s to friends. More
by carolyngn66
Employees Worked With
Aiden Rezendes
Verified CustomerJune 15, 2022
Right from the start, Mattie Imports took good care of me. Starting with Dwight who helped me inquire about some vehicles on the lot. The sales manager Jon was super knowledgeable and friendly. As he hand me. Starting with Dwight who helped me inquire about some vehicles on the lot. The sales manager Jon was super knowledgeable and friendly. As he handed me off to his crew member Cam, from here the service continued to be great. Answered all my questions and even helped recommend a vehicle to fit my needs. More
by rycosta2410
Employees Worked With
Tom Wallentin, Jonathan Tartaglione, Shawn Haggarty, Dwight Coblazo, Cameron Branco
