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Audi Fall River
Fall River, MA
1,736 Reviews
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Showing 1,736 reviews
April 29, 2021
Mar 23, Tuesday - Phone call with Sales Manager discussing purchase, down payment, and pickup the next day (Wednesday) and that I'm traveling from out of state. The moment before hanging up to bank discussing purchase, down payment, and pickup the next day (Wednesday) and that I'm traveling from out of state. The moment before hanging up to bank transfer the $5000 deposit I'm told they do not have the title on hand but Sales Manager promised and assured me they would have it Thursday and it would be FedEx'd and in my hands in NY Friday. Mar 24 - Car picked up, balance paid in cashier check, was reassured I'd have the title Friday or at latest Monday. I'm told having only the Bill of Sale would be enough to register in NY. (Lie) Mar 25 - I email to clarify correct address to ship title as my license address does not match residence. I don't hear back from Sales Manager. I get a call from Sales Person as follow-up, I mention I'm still just waiting on the Title and express how pleasant the experience was working with them. I've also been saying as much in every email exchange. Mar 26 - Sales Manager says title will arrive at dealership that afternoon. Also confirms the address change for delivery. (Lie) Mar 28 - No word from dealership, I follow up about title asking for a scan of it so I can register car online. I've already gotten parking tickets for Registration and Inspection from traffic ticket cops and tell him so. I'm assured they are just waiting on dealership owner to get in who would have the title. They'd already have tracking if it was released.... (Lie) Mar 29 - I ask for an update, mention I can get $140/day in tickets for lack of Reg & Inspection. I ask if a Transferable Registration can be issued. No response. Mar 31 - I email outlining events and that I'm getting both frustrated and concerned as it's feeling very shady. I have not gotten any reason for why the title hasn't been released. I'm polite and thankful. I'm assured they're working on it but still have no update on when VW will release title. I mention that if tickets total over $365 my car can be impounded. That night at 10pm I'm told the title was already processed under my name but no update on shipping from VW to the dealership. Sales Manager says they have a call scheduled with VW Credit to resolve and "as mentioned, I'll find a way to make it right by you." (Lie) I thank them and reiterate my appreciation for the work. April 2 - Sales Manager: "Good news - title has been processed and released. Barring any time restraints because of the holiday, the title should be here Monday morning - I will next day it to you so you have it Tuesday! Sorry about all of this. I'm working on getting a check back to you for $420. I'll give you an update Monday when everything gets in." (Lie) I thank them and ask if it will arrive as a check in same FedEx. Ghosted April 8 - I ask for an update, no response April 9 - Sales Manager: "I thought this was handled already? My goodness - here's the UPS tracking number it went out Wednesday or Thursday." I mention tracking info confirmed they mailed it to the wrong address, my sister's house 2hrs away. April 12 - Title in hand, no check included. I follow up, offer bank transfer as an option. April 13 - Sales manager blames "office ladies" for delay Ghosted April 20 - Follow up, told it should have already been mailed. Sales Manager is now saying he's fighting to make good on what was already said to be approved and sent out. April 23 - Still no response or update. I say how shocked I am this is how the team decided to handle this, hinting that I'm fed up and about to post reviews. April 29 - No response. Reviews submitted. More
by Kyle T
Verified CustomerEmployees Worked With
Tom Wallentin, Jonathan Tartaglione, Shawn Haggarty, Dwight Coblazo
April 28, 2021
I've been with Matti since the early 1990's. Everyone is professional, courteous, and friendly--they always makes sure I drive away happy. Thanks! professional, courteous, and friendly--they always makes sure I drive away happy. Thanks! More
by Kathleen
Employees Worked With
Jason Costa
April 23, 2021
It was a pleasure doing business with Mattie Audi...Shawn, Dwight, Jon, and Tom were highly professional, personable, and knowledgeable! Would 100% recommend this dealership! Audi...Shawn, Dwight, Jon, and Tom were highly professional, personable, and knowledgeable! Would 100% recommend this dealership! More
by ANNAMARIAPONIROS
Employees Worked With
Tom Wallentin, Jonathan Tartaglione, Shawn Haggarty, Dwight Coblazo
April 23, 2021
We are so happy with our new Cross sport! It’s gorgeous 😍 and our salesman Ryan was a pleasure to work with! No pressure.. no haggling and a such a great deal! Thank you Ryan! 😍 and our salesman Ryan was a pleasure to work with! No pressure.. no haggling and a such a great deal! Thank you Ryan! More
by Diane
Employees Worked With
Ryan Dalomba
April 23, 2021
Excellent experience from the first phone call to driving away with my new VW! The team at Mattie listened to what I wanted and were able to provide exactly what I was looking for in a vehicle. Ryan was atte away with my new VW! The team at Mattie listened to what I wanted and were able to provide exactly what I was looking for in a vehicle. Ryan was attentive and available to answer all of my questions. Thank you Ryan, Jon, and Tom for everything each step of the way! I appreciate it and love my new Tiguan! More
by Jen
Employees Worked With
Tom Wallentin, Jonathan Tartaglione, Ryan Dalomba
April 22, 2021
The personnel were friendly and efficient.. Excellent job washing and vacuuming my Jetta. We took the car in for a factory recall. They completed the job in just a few hours. job washing and vacuuming my Jetta. We took the car in for a factory recall. They completed the job in just a few hours. More
by BENBL576@GMAIL.COM
Employees Worked With
Ray Massey, Jason Costa
April 21, 2021
Quick easy great customer service. The team worked with my husband and I on finding the right car and price. Great experience with the team. my husband and I on finding the right car and price. Great experience with the team. More
by KELCULHANE
Employees Worked With
Aiden , Rick Sullivan, Jonathan Tartaglione, Dwight Coblazo
April 21, 2021
It was my great pleasure in dealing with Mattie Imports and Shawn Haggarty who exemplified what a true professional is. All around great experience. A+ and Shawn Haggarty who exemplified what a true professional is. All around great experience. A+ More
by frpd1992
Employees Worked With
Rick Sullivan, Tom Wallentin, Jonathan Tartaglione, Shawn Haggarty, Dwight Coblazo
April 20, 2021
Having visited 3 auto dealerships in a week before we settled with Mattie Imports, we (wife with me) were impressed by Mattie Imports' staff friendliness and professionalism - from Adam who first welcome settled with Mattie Imports, we (wife with me) were impressed by Mattie Imports' staff friendliness and professionalism - from Adam who first welcomed us when we entered the car lot to find our ideal car; to settling in the office with Ryan Dalomba & Rick Sullivan so we can ask & get pertinent questions answered; and with Tom Wallentin for finalizing admin & finance work to close the deal on our desired car. The staff we dealt with were experienced, knowledgeable, and personable. The facility was neat and clean, that under the current pandemic conditions, Mattie Imports, Inc. was visibly compliant with health regulations. We had a pleasant experience buying a new car here so will be proud to mention the same to friends and family. More
by Deeandjaytwo
Employees Worked With
Tom Wallentin, Ryan Dalomba
April 19, 2021
Fair pricing although the process could be bit more streamlined. Ryan was helpful and in the end he’s able to secure me a nice offer that’s hard to reject. streamlined. Ryan was helpful and in the end he’s able to secure me a nice offer that’s hard to reject. More
by Harry
Employees Worked With
Tom Wallentin, Jonathan Tartaglione, Ryan Dalomba
