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Audi Fall River

Fall River, MA

4.6
1,736 Reviews

80 William S Canning Blvd

Fall River, MA

02721

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Showing 1,736 reviews

November 21, 2020

I have not owned my used 2017 Audi A4 very long. I was in need of an oil change and went with your dealership. The experience was great and Joe was awesome. He is definitely a great asset to your dealership. More

by lesinbpd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Chaves
November 19, 2020

Excellent service Jason alleviated my anxiety over what may be wrong with my suv corrected it quickly cleaned and treated me like more than a customer. Thank you More

by RDEPREE50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Costa
November 19, 2020

Ray and Jason took great care of our 2019 Jetta, Had a great conversation while waiting for service with Ryan Dalomba in sales. Just a good feeling atmosphere. Thanks More

by DAVECARSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Costa
November 13, 2020

All was well done. Fair trade evaluation as well as a discount on the Jetta. Everything went smoothly. I would recommend this dealership to friends. More

by roberttortolani
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Wallentin, Shawn Haggarty
November 10, 2020

Shopping for a vehicle at Mattie was a great experience. Never thought I'd say that about shopping for a car, but the folks at Mattie, especially Ryan, were wonderful. They were friendly, helpful, honest, More

by MSWEENEY3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Sullivan, Tom Wallentin, Jonathan Tartaglione, Ryan Dalomba
November 09, 2020

Always courteous, on time, flexible scheduling. We are 20 year customers of Mattie and have always been very impressed with the service department. Jason continues to uphold that tradition. More

by MVNOBSKALIGHT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Costa
November 07, 2020

I couldn't have asked for a better experience purchasing my car. Shawn Haggarty was outstanding throughout the process. I had very little time available to me in my schedule to test drive the car, reach a More

by Kevin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Wallentin, Shawn Haggarty, Dwight Coblazo
November 06, 2020

Was very impressed with the service rep from scheduling the appointment to getting me in and out in a relatively short period time. It was one of the better experiences I have had with a dealership, More

by BobRulli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Chaves
November 04, 2020

Service took 2.5 times the estimate and was not completed. Personnel provided few and confusing updates while I waited. Customer waiting area poor, coin machine for coffee. More

by DPBERNIER
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Joe Chaves
Nov 04, 2020 -

Audi Fall River responded

Your input is very important to us so we can continue to improve the quality of our service everyday. We do try our best to take into account and set proper expectations as far as time requirements for each service. If extra time was needed; I am sure it was to ensure your car was properly serviced, maintained, working properly, inspected and properly cleaned for you to receive. I am sure you noticed that when we handed you back the keys. If you have additional concerns or issues that have not been resolved please give me the opportunity to work with you. You can reach out to me directly. Ray Massey Service Manager 508 678 5555

November 03, 2020

Dwayne that answers the phone was so very nice, he was the main reason I walked in the door. Ryan was also very nice threw the process. I cannot remember the man's name that did paperwork he was so very h More

by FLUTELAMBERT66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Tartaglione, Dwight Coblazo, Ryan Dalomba
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