Audi Fletcher Jones - Service Center

This was my first time at your new location. I bought my car at the Newport Beach dealership in 2014. I've had it serviced at NB, then at your previous location across the street on Bristol. I was only th car at the Newport Beach dealership in 2014. I've had it serviced at NB, then at your previous location across the street on Bristol. I was only there briefly to drop off, then pickup my car. Because of Covid, I didn't want to explore your new location, thinking that all of the employees would like to minimize the amount of customers walking around inside. Next time, I'd like to checkout the new digs. Working with Jimmy Molina was great. He is very knowledgable, and took care of my Q5's 55K service needs. More

Henry Chang was my service representative and provided excellent service. He was also my service representative during my last visit when I also received excellent service excellent service. He was also my service representative during my last visit when I also received excellent service More

Very efficient staffs and service advisor. Got me in and out quickly from dropping off vehicle for service, to getting a rental and the return of vehicle for pick up. I'm very please with this dealership's out quickly from dropping off vehicle for service, to getting a rental and the return of vehicle for pick up. I'm very please with this dealership's service and ambiance. More

Very helpful and great service. Explained additional work needed very carefully and didn’t start until I approved. Communication was stellar! I would recommend coming here for service and purchase! needed very carefully and didn’t start until I approved. Communication was stellar! I would recommend coming here for service and purchase! More

Well organized and efficient operation. Paul made it easy for me with my busy schedule and was very courteous and responsive. The actual work took longer than I expected but having a loaner made this easy for me with my busy schedule and was very courteous and responsive. The actual work took longer than I expected but having a loaner made this a non-issue. More

Glad to see that the service department is humming. Jimmy was great and everything turned out well. Glad to have Audi Fletcher Jones at the new location. Jimmy was great and everything turned out well. Glad to have Audi Fletcher Jones at the new location. More

Everyone I encounteted at Fletcher Audi were courteous and helpful. My car was washed and delivered on time. Jimmy was very polite and explained every detail to me and helpful. My car was washed and delivered on time. Jimmy was very polite and explained every detail to me More

Sahara was exceptional she responded back to all of my calls and Text at a reasonable time she was very professional The information she gave me on my car that was going on was very accurate calls and Text at a reasonable time she was very professional The information she gave me on my car that was going on was very accurate More

Henry was excellent in all communication with my Q3. Fast reply & accomplished all needs. Big thanks for keeping my car up tp speed for us. Much apricated. Thanks, The Osti Family Fast reply & accomplished all needs. Big thanks for keeping my car up tp speed for us. Much apricated. Thanks, The Osti Family More

Consistently excellent service over the years. Everyone on the phone and in person is courteous and professional. The service and maintenance checks are thoroughly done and always well explained before and on the phone and in person is courteous and professional. The service and maintenance checks are thoroughly done and always well explained before and after each service. I have no desire to go anywhere else to service my Audi. More