Audi Fletcher Jones - Service Center

Effortless Servicing by Fletcher Jones Audi I recieved a call prior to my servicing time and confirmed the date and time Services reserved me a loaner I brought my Q8 in and 10 minutes later, I recieved a call prior to my servicing time and confirmed the date and time Services reserved me a loaner I brought my Q8 in and 10 minutes later, I was driving off in my loaner I received multiple texts regarding the status of my car When it was ready, I was able to review the bill and pay the balance I drove in and left the loaner and picked up my car. My total involved time was less than 30 minutes. You gotta love that. My family owns 2 Audis and use Fletcher Jones Audi services exclusively, With this level of services, there isn't a reason to even consider changing. More

Service Adviser Jose Magana is EXCEPTIONAL, excellent follow up and customer service. He provided a loaner car while my car was in service. Thank you so much Jose. follow up and customer service. He provided a loaner car while my car was in service. Thank you so much Jose. More

Ryan was very helpful as always. I didn’t have to wait to drop off my car and he had a loaner car ready for me ahead of time. He makes the process very quick and easy with upmost professionalism. to drop off my car and he had a loaner car ready for me ahead of time. He makes the process very quick and easy with upmost professionalism. More

This is my first service experience with Audi, and I selected Audi Fletcher Jones because it is closest to my work. Frank's service was outstanding. He kept me informed of the status of my vehicle and selected Audi Fletcher Jones because it is closest to my work. Frank's service was outstanding. He kept me informed of the status of my vehicle and answered all my questions. Thank you, Frank. More

Always great service, year after year. Always a great experience. My service advisor, Ryan, is great! H e strives to make sure I understand what he is recommending so I can make an inform Always a great experience. My service advisor, Ryan, is great! H e strives to make sure I understand what he is recommending so I can make an informed decision on his recommendations. More

Airbag Recall I was connected to this service center by Audi Customer Service after calling about my airbag recall. I scheduled an appointment for Wednesday aftern I was connected to this service center by Audi Customer Service after calling about my airbag recall. I scheduled an appointment for Wednesday afternoon. I waited for my vehicle and was told it would take 2 to 3 hours. I walked the wetlands trail nearby, and the car was done when I came back to the center. And they washed it! Paul kept me informed of progress on my car, and emailed the inspection report. More

Great Customer Service While the repair was not pleasant (i.e. cost), the customer service was. Jose was professional and explained the problem that had to be resolved. While the repair was not pleasant (i.e. cost), the customer service was. Jose was professional and explained the problem that had to be resolved. More

Jose is the reason I gave the service 5 stars! He is knowledgeable, personable, and very easy to work with. He is the best and a huge asset to your service department and dealership. He is one of the ma knowledgeable, personable, and very easy to work with. He is the best and a huge asset to your service department and dealership. He is one of the main reasons I use your service department! Enjoy the Moments More

Henry in Service at Audi Fletcher Jones did a great job scheduling,finishing on time, providing me a free loaner and throwing in a free car wash. Very happy. scheduling,finishing on time, providing me a free loaner and throwing in a free car wash. Very happy. More

Assist with my car maintenance since moving to Orange County. Delightful staff, notably frank in service who is my advisor. Thanks for all you do! County. Delightful staff, notably frank in service who is my advisor. Thanks for all you do! More