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Audi Fort Lauderdale - Service Center

Fort Lauderdale, FL

4.5
819 Reviews

819 Reviews of Audi Fort Lauderdale - Service Center

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June 27, 2020

Worst experience ever. Outrageous pricing. Brought the car with AC problems. Picked it up with AC not working at all. But still had to pay $460 for checking. Long wait allegedly because the car wash took More

by Chris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jason Koobir
Jun 29, 2020 -

Audi Fort Lauderdale responded

Dear valued Audi Fort Lauderdale client. I am sorry to hear that your experience was not what you had hoped for. We pride ourselves on superior customer service and will do whatever we can to assist. Unfortunately, after diagnosing your AC issue and providing an estimate, we were unable to arrive at a price that you were comfortable with despite our best efforts. If you would like to reconsider your position for the repair or a possible trade in, our service and sales team are ready to do whatever they can to facilitate an outcome that will make sense and win back your business. As discussed, the diagnostic fee that you paid will be credited back to you if the recommended repairs are carried out. I sincerely hope that we can work together towards an agreeable outcome.

March 19, 2020

Due to the diligent work & understanding by James it's fine. I never recommend anything to anybody because everyone's experience is different & I would not want my experiences to colour anything that might not w More

by hdiamond3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steve Kincaid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brendan Smith, James Edmonds, Aylin Reyes
Mar 20, 2020 -

Audi Fort Lauderdale responded

Thanks for stopping by Audi Fort Lauderdale!

January 01, 2020

Thank you Simon! Very kind, courteous and went over all aspects of the maintenance on my a4. Highly recommended. I'll be back in the future! More

by roachai
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Simon Burse
Jan 02, 2020 -

Audi Fort Lauderdale responded

We appreciate the feedback and we're looking forward to seeing you again!

October 21, 2019

Great customer service and very helpful all the time I want to give a specific shout out to my service advisor, Christian and also, Vannessa. I have been bringing my Audi Q7 to this dealership for about More

by Audi lover
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vannessa!, Christian Naut Florez
Oct 22, 2019 -

Audi Fort Lauderdale responded

Thanks for the review! We truly appreciate you choosing Audi Fort Lauderdale for your car service! Hope to see you again!

October 17, 2019

Excellent I’m very fortunate to Have Aylin as a service consultant and I’m always following her to any place she goes to work, I live far from the dealer and I More

by Angel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aylin Reyes
Oct 18, 2019 -

Audi Fort Lauderdale responded

Thanks for the awesome review! We truly appreciate you choosing Audi Fort Lauderdale for your service needs! We are also proud to have someone like Aylin as part of our team! Hope you stop by again!

October 17, 2019

Amazing customer service Aylin helps my fiancé and I for the last two years and everything goes smooth every time , she also goes above and beyond with my sister in law and mo More

by Amanda Farquharson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aylin Reyes
Oct 18, 2019 -

Audi Fort Lauderdale responded

We appreciate the review and for mentioning Aylin! Hope to see you and your family again at Audi Fort Lauderdale!

October 14, 2019

Love Audi! Love Aylin! Aylin is the epitome of awesome customer service. She goes above and beyond and makes every visit to Audi a pleasure. Love the easy communication via More

by Bahama Mama
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aylin Reyes
Oct 15, 2019 -

Audi Fort Lauderdale responded

We appreciate the feedback! We're glad to hear Aylin went above and beyond for you! Thanks for stopping by Audi Fort Lauderdale, we hope to see you again!

October 14, 2019

Very fortunate to be with audi/ specialist aylin. This is my first time that a specialist has taken good care of me. I appreciate aylins work. I feel comfortable with her personality. And thanks to th More

by Daniel pinto
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aylin Reyes
Oct 15, 2019 -

Audi Fort Lauderdale responded

Thanks for the review! We're glad to hear you had a great experience with Aylin and the Audi Fort Lauderdale team! Hope you stop by again!

October 10, 2019

I was taken in by Chris even though another agent was scheduled but called in sick on that day. His attention to my needs were stellar. More

by Jorge
Recommend Dealer
Yes
Employees Worked With
Christian Naut Florez
Oct 11, 2019 -

Audi Fort Lauderdale responded

Thanks for the feedback!

October 09, 2019

Christian and the team at Audi of Fort Lauderdale are excellent. They are wonderful at communicating and my car always comes back running perfectly and much cleaner than I left it. More

by Eperess3
Recommend Dealer
Yes
Employees Worked With
Christian Naut Florez
Oct 10, 2019 -

Audi Fort Lauderdale responded

Thanks for the feedback, we hope to see you again at Audi Fort Lauderdale!

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