Audi Fort Washington

Simply AMAZING experience!!! Willow Grove had the Audi I Simply AMAZING experience!!! Willow Grove had the Audi I wanted with all my specifications and for the price I was requesting!!! Very friendly staf Simply AMAZING experience!!! Willow Grove had the Audi I wanted with all my specifications and for the price I was requesting!!! Very friendly staff and general manager that wanted to get me in my Audi!!! Bill Share took care of me as if I was a part of his family!!! Thank you so!!! I am FINALLY an AUDI Car Chick!!! More

I would like to share with my experience at Willow Grove I would like to share with my experience at Willow Grove Audi in Willow Grove, PA. > On Saturday November 9, 2013 I was leaving my car for the 15k m I would like to share with my experience at Willow Grove Audi in Willow Grove, PA. > On Saturday November 9, 2013 I was leaving my car for the 15k mile maintenance and the recall for the gas line of the S6. As I was leaving I noticed the RS7 on the showroom floor. I was excited to see the car and highly motivated to trade in my S6 for the new RS7. I stood by the vehicle for over 15 minutes waiting for one of the 5-6 salespeople to acknowledge me (dealer was empty, no other costumers other than myself). One of Willow Grove salesperson (Scott Mayo) walked past me and I expressed my interest in the vehicle. I requested some information and the opportunity to test drive the vehicle. Mr. Mayo simply walked past me and did not take a moment to acknowledge me properly. I continued to pursue him and express my interest in the vehicle. I have never experienced such a condescending and dismissive attitude in a retail environment. Mr. Mayo explained in very briefly that the RS7 is not available for test drives. This comment begs the question, how is one expected to spend $130k on a car without the opportunity to test drive the vehicle? Again his answer was dismissive and condescending as he said "basically with that type of car you do the deal and then you drive it". So at this point I figured, a car like this, is in limited supply so I can appreciate the fact that they do not want every other person taking it for a joy ride. > > I returned to the service department and requested to speak to someone in management. I was introduced to Mr.Larry David, the sales manager for the store. As I begin to explain to Mr.David my experience on his show room floor, he went on to justify the behavior with the following comment "you know every person can have a bad day". As an Audi customer I have come to expect more from the brand. I explained to him that I have not only acquired four Audi's, but my sales person from Audi meadowlands has received approximately thirty referrals from my closest friends in the medical field. He assures me there are well over twenty Audi's sold from his locations to my colleagues and friends. He also explained how over fifty percent of them have upgraded their Audi’s for newer or more expensive models. I shared this information with Mr. David and his response simply floored me "these referrals do nothing for Audi Willow Grove and I could not care less about all these referrals you speak of". Ultimately he explained, and continued to justify the actions of his staff, he explained that no one knows who I am at Willow Grove, and this is why I had such a horrible experience. At this point he is still not aware that I have been driving a $90k Audi S6 for the past 10 months. Mr. David said he had three prospects looking at the car. However he failed to realize that he had a very serious prospect, in myself, ready, willing and able to buy that vehicle for cash on the spot. Many excuses were dished my way, but not once did anyone apologize for the horrific experience. > > It is a shame that experiences such as this one can have such a negative impact on a company such as yours. Word of mouth and customer service goes a long way. I have gone from believing Audi to be a brand for innovators, highly educated, successful professionals such as myself to a brand of condescending, pompous social elitists. I hope you can address this issue promptly, as I am a true fan of the brand, and ardently promote Audi and it's culture. More

Rick was very nice and listened to my needs. He spent several days looking for the right car for me and then worked hard to get me a fair price for the car and or my trade in. I would recommend buying a several days looking for the right car for me and then worked hard to get me a fair price for the car and or my trade in. I would recommend buying a car from this dealer and from Rick More

Nice experience overall, all of the associates were friendly and welcoming. Rick followed up and ensured that all of my questions were answered. I would recommend this dealership to a friend. friendly and welcoming. Rick followed up and ensured that all of my questions were answered. I would recommend this dealership to a friend. More

Searched online for cars and found my car. Came in and was seen right away and test driving the car shortly after. My price range was met and the car bought. So overall it was a good experience. was seen right away and test driving the car shortly after. My price range was met and the car bought. So overall it was a good experience. More

I purchased 2014 Audi Q5 2.0; the dealership has very friendly and courteous staff, they offer best price in the area, and great financing. I am fully satisfied with the dealership. friendly and courteous staff, they offer best price in the area, and great financing. I am fully satisfied with the dealership. More

My experience with Ryan Stern of Audi of Willow Grove was excellent. Ryan gave me several options leasing vs purchase and I selected a great Audi A5. He was able to get me the lease price that I felt comfort excellent. Ryan gave me several options leasing vs purchase and I selected a great Audi A5. He was able to get me the lease price that I felt comfortable with over the next 39mo. I would highly recommend Ryan Stern and Audi of Willow Grove. Dr. Gerald Shomer More

Knowledgable, works with you, friendly! We are from out of town and found car we would like on Internet. Great to work with via email and phone. Thanks of town and found car we would like on Internet. Great to work with via email and phone. Thanks More

FLAT OUT TERRIBLE EXPERIENCE. I bought an Audi A3 from a private party that had serviced their car here. The original owner had keep up with all the required preventive maintenance repairs and had a complet private party that had serviced their car here. The original owner had keep up with all the required preventive maintenance repairs and had a complete record of the service history. After taking the car multiple times for engine and oil lights, of which Audi WG said there were no problems, I found out from an independent mechanic that the engine was blown. He recommended I take the car to the dealer, as it was a defect in the engine. Upon taking the car to the dealer, I was told the engine was blown and they wanted $700 just for looking at it (no repair). I was able to talk them down to $300. I then had my car towed to another mechanic to salvage the motor. When he received the car, he called me to tell me the engine was left in pieces with parts FLOATING over the motor. There were also two scratches on the each of the side doors. That is the service I received from these people. Carmel and Michael were the service people and they were nothing but inconsiderate. STAY AWAY from these guys!! More