Audi Fort Washington

First let me say that I don't think my experience is typical with what most will experience with this dealership. Upon arriving I had high hopes of buying my Audi from here. The showroom is nicely la typical with what most will experience with this dealership. Upon arriving I had high hopes of buying my Audi from here. The showroom is nicely laid out and comfortable. Upon meeting the salesman he introduced himself to myself and my fiancee but never asked me my name, which I would think is the basic customer service experience that should be delivered from a high end dealer. My fiance and I already did our research and knew we wanted a black Audi Q5. During the price negotiation Bill continued to use what I would call "Old School" high pressure car selling techinques. He indicated several times, quite roughly, that this deal was only available today and if we walked out the door, that was it and the "deal" would not be available. Furthermore the deal was the sticker price on the window, there was not any negotiation on the price whatsoever and he pretty much indicated we could take it or leave it. He went as far to print out several sheets of inventory and tell us that we couldn't even get a black vehicle. (What the point of that was, I have no idea) After this back and forth and when we finally decided to leave he sent over his sales manager who seemed clueless as to what she was talking to us about. Needless to say, I didn't take him up on the "great deal" he was offerring and there is now a black Q5 parked in my garage from another dealer. More

Worst sales experience I have ever had in buying any product. Twice in two years I handed this salesman a sale and he had no follow up. He did not return phone calls at all on occasion and not in a time product. Twice in two years I handed this salesman a sale and he had no follow up. He did not return phone calls at all on occasion and not in a timely manner on other occasions. The sale was eventually given to Howard Babbitt who did an excellent job and helped improve a bad situation. More

We purchased a 2011 Avalon and had a great experience. Buying a used car, we had some questions about service/oil changes from previous owner. Chris went the extra mile and contacted the previous owner t Buying a used car, we had some questions about service/oil changes from previous owner. Chris went the extra mile and contacted the previous owner to get info on service records. They couldn't have been nicer or more helpful without being pushy and aggressive. All in all, a wonderful experience (from someone who hates car-shopping!) More

I had a very pleasant experience at Willow Grove Audi. My salesperson was Bill Share. Bill was very courteous, professional and knowledgeable. Once he was presented with what I was looking (new 2012 A6) for salesperson was Bill Share. Bill was very courteous, professional and knowledgeable. Once he was presented with what I was looking (new 2012 A6) for he went out of his way to find the car to my exact specifications. I did not feel pressured in anyway to accept anything less than what I wanted. I appreciate Bill's helpfulness and concern for my needs. His assistant Jeff was nice as well. Will return again when making my next purchase. More

Jinal Patel helped me to find the Audi A4 that I was looking for. Compared to dealerships in PA, OH, NJ and DC I got the best pricing. My financing was already secured through my bank. Overall I had a g looking for. Compared to dealerships in PA, OH, NJ and DC I got the best pricing. My financing was already secured through my bank. Overall I had a great experience buying from Audi Willow Grove. More

My overall experience at Willow Grove Audi was excellent! Both gentlemen were a delight to deal with and very knowledgable. Justin did the test drive with me and was able to answer any question I had regar Both gentlemen were a delight to deal with and very knowledgable. Justin did the test drive with me and was able to answer any question I had regarding the working of the car and the use of all the great features within the car. When I picked up my car Justin was happy to spend as much time as I needed so I felt comfortable with all the features and the handling of the car before I left the dealership. I would definitely recommend anyone who is interested in purchasing a car to Willow Grove Audi. More

Howard was very attentive without being a nag. I first went into the dealership during the winter when I was car shopping, not knowing what brand I wanted. He gave me several f/u calls and then did not k went into the dealership during the winter when I was car shopping, not knowing what brand I wanted. He gave me several f/u calls and then did not keep calling me all the time as he knew I wasn't ready to make a decision. Once we decided on the Audi, he was able to locate the 2012 car we were interested in so we didn't have to order a 2013. He was also very helpful in reviewing the features of the car with me after my purchase and took time to program various things. I would definitely go to Howard directly if / when I want to purchase another audi. More

In all honesty an Audi was not on my short list of cars to test drive when I walked into Audi Willow Grove. I was there to visit the Infiniti dealer next store, but based on my son's recommendations I als to test drive when I walked into Audi Willow Grove. I was there to visit the Infiniti dealer next store, but based on my son's recommendations I also tested the Audi A4. Suffice it to say, I was impressed with both the car, the available selection at Audi Willow Grove, and by the Brand Specialist, Justin Alten. I had done a great deal of research on the cars on my list, so knew very little about the Audi line, but Justin did a great job explaining the A4 and its features. The test drive made up my mind, and after a short lunch break I returned to the dealer to lease the Audit A4. More

I have purchased a number of cars over the years. In that time, I've become used to the "normal" sales experience in buying a car. I reached out to three different Audi dealerships to negotiate similar that time, I've become used to the "normal" sales experience in buying a car. I reached out to three different Audi dealerships to negotiate similar cars for purchase. Not only was Tuan able to make me comfortable that he was willing to work with me towards a purchase, he was very responsive, never letting too much time pass between communication and always responding promptly to inquiries. The other two dealers had similar offers, but getting to the deal was much easier and pleasant with Tuan. I would definitely recommend this dealership and Tuan specifically. More