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Audi Fort Worth

Benbrook, TX

4.8
452 Reviews

7330 Hawkins Center

Benbrook, TX

76126

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Showing 452 reviews

May 29, 2025

Working with Jace Ocampo was easy and enjoyable. He knew exactly what we looking for and he delivered! More

by Fishern58
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jace Ocampo = 5*
May 27, 2025

Absolute criminals. They sold me a car 'as-is' but conveniently forgot to mention the engine was about to blow. Made it 3 weeks before needing $4k in repairs. They won't More

by jamessmith1122
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Raphael Gutierrez
May 27, 2025

Still fighting with these crooks 6 months later. The car Anthony sold me had an undisclosed lien and now I can't register it. Their 'finance manager' has stopped returning my calls. Never been treat More

by robertwilliams
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
group1auto group1auto, Raphael Gutierrez
May 27, 2025

Worst car buying experience of my life. Anthony pressured me into signing papers before I could read them properly, then tacked on $2,800 in bogus fees. When I tried to back out, he threate More

by Patricia B.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
group1auto group1auto, Raphael Gutierrez
May 25, 2025

Is always the excellent service they provide that I keep coming back to this spotless place. This last time my car serviced on 05/25/2025 it was a special experience because of the professionalism & warm we More

by Jodaa4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James McDonald Service Adviser
May 27, 2025 -

Audi Fort Worth responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

May 19, 2025

I've purchased 2 Audi convertibles now from Audi Fort Worth. My salesman Tony was the best, and Ethan is THE BEST service advisor I've ever worked with. I wouldn't ever buy a car or have it serviced anyp More

by ringoroll
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony and Ethan, group1auto group1auto
May 22, 2025 -

Audi Fort Worth responded

Hi, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

May 17, 2025

This service department is off the charts AWESOME! !!! Sherry was incredible throughout the entire experience! The service is so outstanding that when I buy another Audi it will be from here! More

by Thomastalley123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sherry FIVE STAR
May 18, 2025 -

Audi Fort Worth responded

Hi, thanks for your praise and kind comments about Sherry. Please don't hesitate to reach out if there's anything additional we can do for you.

May 16, 2025

Ability to get my car in quickly and the drop off was easy. However, although we brought it in for them to look at 2 things, an estimate came back for 9 different things at almost $8000. I was easily More

by amber.rene.barnes
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
group1auto group1auto, Raphael Gutierrez
May 18, 2025 -

Audi Fort Worth responded

We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Cris Zamora Service Director czamora@audigrapevine.com

May 15, 2025

This is the fourth time I've used this dealership, and each time they have been ready, provided answers to my questions, est. of service time, cost, and options. More

by peter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan - great job!
May 18, 2025 -

Audi Fort Worth responded

Hi Peter, we are very happy we could provide you with a positive experience! We sincerely thank you for the positive review, and look forward to seeing you again soon!

May 14, 2025

Sales is awesome as is the Service Dept. Michael is my advisor and does a fantastic job of providing great service and explains the details of service that was done on my car. The mechanic More

by lwm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ivan Matijevic
May 17, 2025 -

Audi Fort Worth responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

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