Audi Fort Worth

Is always the excellent service they provide that I keep coming back to this spotless place. This last time my car serviced on 05/25/2025 it was a special experience because of the professionalism & warm we coming back to this spotless place. This last time my car serviced on 05/25/2025 it was a special experience because of the professionalism & warm welcoming and super great service by adviser James McDonald. Special thanks for James McDonald for making me feel welcome and equally important as anybody's else ♥️ More

I've purchased 2 Audi convertibles now from Audi Fort Worth. My salesman Tony was the best, and Ethan is THE BEST service advisor I've ever worked with. I wouldn't ever buy a car or have it serviced anyp Worth. My salesman Tony was the best, and Ethan is THE BEST service advisor I've ever worked with. I wouldn't ever buy a car or have it serviced anyplace else! More

This service department is off the charts AWESOME! !!! Sherry was incredible throughout the entire experience! The service is so outstanding that when I buy another Audi it will be from here! !!! Sherry was incredible throughout the entire experience! The service is so outstanding that when I buy another Audi it will be from here! More

Ability to get my car in quickly and the drop off was easy. However, although we brought it in for them to look at 2 things, an estimate came back for 9 different things at almost $8000. I was easily easy. However, although we brought it in for them to look at 2 things, an estimate came back for 9 different things at almost $8000. I was easily able to accept or decline services however I called and texted multiple times to request a call back that was never replied to. I ended up having to call the main number and ask someone random to clear it up for me. Picking up the vehicle was a different story. We walked in and were standing patiently for someone to greet us. A worker that is a lot attendant asked us what we were there for, grabbed our keys to go get the car, and told her someone would be with us soon. He had time to go to the lot, find the car, bring it back, and came in to ask us if anybody had helped us yet. He then walked over to someone sitting there doing nothing and asked her to please help which she quickly and kindly came to help us. That specific employee was having a small issue with the system so she asked someone else for help. It is then when I noticed that there were two men, one of them named Michael, that had been sitting at the desks and not helped us or acknowledged us at all while we had been standing there for 10 minutes. I said something out loud to him and the original employee apologized on his behalf. He said nothing to me. Then while I was standing there paying, more employees were walking all around us and one bumped against me fairly hard. He said sorry, but kept walking and said it without looking at me and carried on with his conversation with a fellow employee. Maybe I was just irritated about having been standing there and ignored. However, I will say that the service department included an inside and outside detail, and an update to the display screen for free which we appreciated. More

This is the fourth time I've used this dealership, and each time they have been ready, provided answers to my questions, est. of service time, cost, and options. each time they have been ready, provided answers to my questions, est. of service time, cost, and options. More

Sales is awesome as is the Service Dept. Michael is my advisor and does a fantastic job of providing great service and explains the details of service that was done on my car. The mechanic Michael is my advisor and does a fantastic job of providing great service and explains the details of service that was done on my car. The mechanics always provides a video of my car and what was done and any recommendations I might need. I highly recommend Audi of Fort Worth. More