Audi Fort Worth

This Audi dealership is the only one I don't mind coming too. Price better than quoted too! too. Price better than quoted too! More

Professional service and update on what is going on with the vehicle. I would recommend them to family and friends. the vehicle. I would recommend them to family and friends. More

All staff communicates clearly and effectively to any/all questions. Given this is my third vehicle purchased from them, i have gotten to know and become very friendly with numerous employees. Each of them questions. Given this is my third vehicle purchased from them, i have gotten to know and become very friendly with numerous employees. Each of them are professional, knowledgeable, and helpful. They arr why i drive 3 hours one way to have them provide all my car service. More

I have been using Audi Fort Worth for 17 years to perform all the necessary services on my Audi’s. I’ve always received top notch service, never had any problems. all the necessary services on my Audi’s. I’ve always received top notch service, never had any problems. More

A great dealership ! People are fantastic. I appreciate Anthony salesman and Randle service advisor .,they are on point with there time People are fantastic. I appreciate Anthony salesman and Randle service advisor .,they are on point with there time More

This dealership not only handle service with a personal concierge touch, but everybody inside there from the Manager all the way to the Foreman or exceptional!! so much that I decided not to buy another hi concierge touch, but everybody inside there from the Manager all the way to the Foreman or exceptional!! so much that I decided not to buy another high-end luxury car and come back and buy in service my Audi here More

Quick reliable service. They kept me updated and informed all along. I would use them agsin They kept me updated and informed all along. I would use them agsin More

First and foremost I love Audi and have owned every car in the line up. I brought my A8L in for oil change-and needed a couple issues troubleshot as the air shocks would not raise up in temperatures below in the line up. I brought my A8L in for oil change-and needed a couple issues troubleshot as the air shocks would not raise up in temperatures below 51 degrees so was a problem - long story short the service dept found some additional recommendations for service and we decided what we could do.. there were some delays but was mostly due to the situation so not going to even dive into that. I had to uber my wife to pick up car which wasn’t ready and then it was as wife was on the way- she stayed and gave them the time needed to wrap it up. My wife paid the bill and headed home. Exactly 17 miles from dealership the plastic cover for the bottom of the car fell off the car and was dragging the pavement so my wife pulled over called me took pictures so I sent to service guy who acknowledged the issue and appologised for inconvenience- I asked what I needed to do so wife can bring car back so they can take care of it because we are going on weeks without a car and still can’t use it- so my wife did her best to zip tie the pieces and she brought car back they needed to see all what was damaged and needed to be ordered etc. after a few hours they did what they could to leave a portion attached and removed the part that was damaged and gave me the estimate of 1200 dollars to fix but they were being nice and didn’t charge me for labor. My wife didn’t hit anything or cause the shield to detach from the car so why would you bill me for your technicians failure to secure the part correctly. The sole purpose I brought my car to the dealer for service was to avoid the shade tree mechanics. I paid thousands of dollars for routine maintenance and didn’t make it 17 miles before car parts fell off and then I’m told the part was soaked in oil from a leak that’s why it fell off. I immediately asked why a technician would re install a part “soaked in oil” without cleaning it off. Seriously. So several more days pass as we are waiting to hear back from a manager and I reached out several times and no answer so I get a text asking to review my service and I will tell you the first time I took this survey I laid it all out and just as I was going to click send he text me that he was going to take care of it and ordered the parts and would let me know when they arrived . I haven’t heard a peep and this was months ago now. My car now has been unable to drive since first week of may now and keep in mind I drove the car to the dealership so there was only an oil change and the shock issue which turned into new tires alignment oil change new air system pump solenoid and so on and I’m just done waiting. Professional when wanting to earn your business and once you say yes it’s one worst case senario after another . I’m not some discgrutled person as I said I love Audi but I cannot begin to tell you how disappointed i am as this is my 9-10th vehicle. Never had anything like this from any other Audi dealer . I drove my car there paid several thousand dollars and didn’t make it home before the service I recieved failed and still nothing. Going on 9-10-11 weeks unable to drive and only a text that said yes we will fix our mistake I’ll let you know. .i I need my car at the very minimum the way it was prior to bringing it to that dealer for service. I need the part that got damaged replaced . You’ve told me you ordered them two months ago and would let me know . DONT TRUST YOUR 150k CAR TO THE HANDS OF TECHNICIANS FROM THIS DEALERSHIP. These guys blamed the shield falling off on oil that was on the plastic which caused the fastener to fail. This is the plastic cover below your motor and chassis - the same shield that has never had any issues for the entire time I’ve owned it - ever. And then bill me for you damaging my car. Sorry it was an estimate not a bill. The only fault of mine was entrusting you were the professional. Tick tock gentleman- More

Excellent service! Ethan made the process smooth and simple. Glad to know Audi Fort Worth is always here to take care of anything I need! Ethan made the process smooth and simple. Glad to know Audi Fort Worth is always here to take care of anything I need! More

Fairly close. I’m terrible with names but I think it was Michael that helped me. He got me a ride home so that I could get my wife’s car and make it to my doctors I’m terrible with names but I think it was Michael that helped me. He got me a ride home so that I could get my wife’s car and make it to my doctors appointment. More