Audi Fort Worth

Service dept is lacking, it’s not the kind of service you would expect from a luxury brand like Audi. The customer service is poor, they don’t respond to customers emails ever. It’s expensive for the work pe would expect from a luxury brand like Audi. The customer service is poor, they don’t respond to customers emails ever. It’s expensive for the work performed, and to top off the experience, they don’t really wash your car. The overall experience is lagging, compared to other brands like Porsche. I will try a different service department going forward. I do however recommend the sales department, great people to work with on a purchase! More

Had a problem with abnormal tire wear on my 2018 Q7 at 19k mileage. Was taken care of immediately, had a prepaid tire replacement plan, they installed bran new pirellis, all season, highly rated. Done. 19k mileage. Was taken care of immediately, had a prepaid tire replacement plan, they installed bran new pirellis, all season, highly rated. Done. They were attentive, courteous and to the point, awesome! More

Beyond pleased with the service I received today! They are always timely and picked up and dropped off my car for me! Love that! Ethan never disappoints! They are always timely and picked up and dropped off my car for me! Love that! Ethan never disappoints! More

Was disappointed there was not a loaner vehicle. . I did not get to take the car with me that I purchased.. because check engine light came on as soon as I drove it off the lot! disappointing that th . I did not get to take the car with me that I purchased.. because check engine light came on as soon as I drove it off the lot! disappointing that the part they were waiting on two was going to take a whole week! More

We really enjoyed working with Tony, he was extremely helpful. The dealership is very clean and everyone there was really nice. helpful. The dealership is very clean and everyone there was really nice. More

One of the absolute worst dealerships I have ever had the experience of dealing with. Bill the sales “director” was abrasive, condescending and disrespectful. Things didn’t work out with our purchase becau experience of dealing with. Bill the sales “director” was abrasive, condescending and disrespectful. Things didn’t work out with our purchase because of the way he called and spoke to me. Alex the GM is aware of Bills issues and just makes excuses for him. Take your business to one of the many other Audi dealerships in the area that won’t charge you a market adjustment and force you to buy ridiculous add ons. More

I had an excellent experience with Jonathan Top and Alex. Jonathan was extremely knowledgeable of my new Q7 since this was my first Audi purchase. His patience and expertise was probably one of the best Jonathan was extremely knowledgeable of my new Q7 since this was my first Audi purchase. His patience and expertise was probably one of the best experiences I’ve had buying a car. I would definitely recommend this dealership and service for future purchases. More

Very supportive and considerate of our time when our vehicles are dropped off. Very professional group vehicles are dropped off. Very professional group More

Would like more detail about service activities - costly service - requested info about extended warranty but did not receive . service - requested info about extended warranty but did not receive . More

Prompt service and everything was performed as expected. Nice facility to wait in. Guest WIFI is nice. Nice facility to wait in. Guest WIFI is nice. More