Audi Fort Worth

Service nightmare-owner VERY RUDE Took my car in (2014 Q5 TDI )for 15k service and it has been a TOTAL NIGHTMARE. Car has been back 3 times in 2 weeks for an oil leak, which they have Took my car in (2014 Q5 TDI )for 15k service and it has been a TOTAL NIGHTMARE. Car has been back 3 times in 2 weeks for an oil leak, which they have yet to fix!!! Spoke with the owner, he called only after he knew I had called Audi Corporate. He was unbelievably rude and accused my of lying about the oil spills in my garage. He claimed they couldn't leak because of drip pan or something to that effect. Well I can assure you the car did leak- my garage is full of oil stains. He stated that IF I would send pictures he would see if AUDI not his dealership MIGHT pay for clean up-mind you this was at my request certainly not his idea!!!!I I have never ever been talked to so rudely by anyone at a dealership much less the owner and the GM is basically non existent (yes owners son) who would not return my calls until I had called Audi. DO NOT BUY A CAR HERE AND DO NOT HAVE YOUR CAR SERVICED HERE!!!! Should have listened to all the people that had bad things to say about this dealership-go to DALLAS AUDI not any dealership owned by the Baillargeons- they own the one in Hurst also!!! My ONLY good experience there was my service writer who was extremely kind and understanding Tie Johnson!!! Unfortunately all of this was put of her control. More

What they do not tell you at the time of purchase Buyer beware. Suggestion before buing - Google "Audi carbon build-up". Once you do you will find literally hundreds of posts complaining of this condi Buyer beware. Suggestion before buing - Google "Audi carbon build-up". Once you do you will find literally hundreds of posts complaining of this condition. Unfortunately, I am currently going thru the ordeal now. ~2K the first time around for manual carbon removal in which they remove your I take and scrape the build-up from you manifold and valves. Had that done about 3 weeks ago and my car has been back twice and remains i. The shop as I thpe (going on 6 days). The reason - "random multi-cylinder misfires" which illuminates the chk eng lite thus one is forced back to the dealer. I suspect my bill will run me another $1500 this time and I see no guarantee that the problem will be corrected. My stats: 2011 S5 4,2L purchased new from Ft. Worth Audi. I am "lucky" in that I got around 75000 miles on mine before the problem surfaced. Why? Because I drive mostly all highway and most at a high rate of speed. If you city drive a lot, you are doomed to face this much sooner than i (see posts). I purchased a ~$6500 extended warranty (top one offered") but none of this is covered as they say this is "routine maintenance". Huh, a known and documented design problem and that is what I get. Also regarding my car, I have followed every scheduled maintenance and only the dealer has touched my vehicle so there is no neglect here. My suggestion, if you an to buy new and are shopping around, beware of any DFI reference to the engine - (Direct Fuel Injection). And if you plan on keeping the car for a while, don't buy any of the Audi's as they all have this same issue - VW too for that matter. Good luck. More

Thieves! Stole property during maintenance Absolutely horrible service! Employees are thieves! Took my 2010 s5 in for service and my valentine 1 radar was stolen! I had it hard wired to the vis Absolutely horrible service! Employees are thieves! Took my 2010 s5 in for service and my valentine 1 radar was stolen! I had it hard wired to the visor, and someone clipped the wire and never saw it again! They also stole a pair of North Face gloves I had in the glove box! That's over $600 of property stolen just from a routine maintenance! Talked to my service representative and told me he would look into it, however later he said that nobody could have taken it. Obviously if my wire is clipped and I had it in my car when I took it in, who is to blame!? Will never do any business with them again! That car was almost $70k and this is what you do, and I don't even get a compensation for my stolen items?! Pathetic. Do yourself a favor and go to Dfw Audi off 183. So much of a difference from Ft Worth Audi! More

A positive experience This was the easiest car buying experience I've had.... Most of the interaction was via email, specifically Zoran @ Ft. Worth Audi. Zoran is a great s This was the easiest car buying experience I've had.... Most of the interaction was via email, specifically Zoran @ Ft. Worth Audi. Zoran is a great salesman, very attentive and overall wonderful to work with - highly recommend anyone looking for an Audi in the Ft. Worth or near areas (we drove down from OKC area) to contact Zoran. You will get a great deal and the attention deserved. Everyone we encountered at the dealership was very friendly and easy to work with. Thanks to the whole team! More

3rd Audi from them! I won't go any where else! I just purchased my 3rd Audi from Zoran. My first purchase with them was a long process, I couldn't make a decision and ended up ordering exactly what I just purchased my 3rd Audi from Zoran. My first purchase with them was a long process, I couldn't make a decision and ended up ordering exactly what I wanted. They took their time with me and were always patient. My second was a move from an S5 to a more family friendly sedan, today I went full. Mommy and moved to a Q7. My Audi's have held amazing value and it's been an easy painless process.Z oran and the guys here are always friendly but not pushy. I never feel pressured but always well taken care of. Today I was in and out with a new car in just a couple hours, and that was only so long because I had a few test drives. I reccomend Ft. worth to friends all the time, it's well worth the drive from Dallas! More

Very bad experience with purchasing a car This was going to be my second car from Audi, I went to dearlership in Fort worth, the sales person didn't seem like helpful, she seems like she did This was going to be my second car from Audi, I went to dearlership in Fort worth, the sales person didn't seem like helpful, she seems like she didn't really care if i buy a car or not. She wasn't rude but very careless and didn't seem like she is really trying to make it work. I didn't get a car from this dealership because of her attitude and and how she handle the customer. I will never go back to the dealership in Fort worth even tho i live in fort worth. Worst experience ever. now i'm working with another sales person in Plano, he is so nice and kind and trying hard to get close to what i want. More

I bought a used 2010 S4 from this dealer about two months ago. The car was sold to me with a few rock chips and was missing a little button in the navigation wheel. They replaced the button for free on the s ago. The car was sold to me with a few rock chips and was missing a little button in the navigation wheel. They replaced the button for free on the spot under my "factory warranty". Which I was told had another 3000 miles left on it. I noticed the coolant was a little low and my salesman told me the system was just checked and was fine and it was ok to be a little low. I knew that wasn't accurate but I figured it would be ok as I had 3000 left on my factory warranty. I drove my car home about 270 miles away and I noticed the car was slightly lower on its coolant. I went to my local Audi dealer and topped it off, about a month later I noticed it was low again. I decided I should bring it in for service under my factory warranty. It was then brought to my attention that my warranty actually ran out 2 months prior to me buying the car. I brought that to the attention of Ft Worth Audi and they didn't care at all and offered no compensation. After further investigation I found the leak was coming from a cracked radiator that was never repaired after an accident. So now I have a busted radiator and no factory warranty not that the warranty would help, but I was lied to every step of the way. Audi should be ashamed to have their logo on this dealers sign and you should steer clear of them. More

We purchased our first Audi from Fort Worth Audi, a Certified Pre-Owned 2010 Audi S4 with the Prestige package. This was, without a doubt, the best car-purchasing experience myself or my wife has ever Certified Pre-Owned 2010 Audi S4 with the Prestige package. This was, without a doubt, the best car-purchasing experience myself or my wife has ever had. Zoran Gutic was EXTREMELY helpful from the very first email inquiry and very knowledgable about the car. He never tried to "sell" me the car, but instead made sure it was the right car for my tastes. He guided us from start to finish with finess and patience, always inviting more questions about the car or dealership and making sure all our questions were answered. Likewise, John, the Finance Manager, did not try to cram extended warrenties down our throats, but instead discussed in depth how long we planned to keep the car and what kind of driver I was (aggressive, leisurely, lots of miles each year, few miles each year), and tailored the extended coverage delivery based on that information (even steering us *away* from several categories of coverages). Every bit of the searching/buying/financing/extended coverage experience was low-pressure and very relaxed. I did purchase the nick and dent coverage because I'm nitpicky about paint blemishes etc, and a total freak when it comes to rim damage. All in all, the experience was the best we've had with a dealership, and my wife and I commented on that two or three times on our lengthy drive back to Houston last night in the S4. Whether looking for new or used, we will bring our business to this dealership time and again as long as future experiences remain at this stellar level. -Paul and Jes More

I just took possession of a 2013 Audi RS5. I had to order the vehicle, and the entire process was very easy. The sales person was great to work with and had a good knowledge of the vehicle and the bra order the vehicle, and the entire process was very easy. The sales person was great to work with and had a good knowledge of the vehicle and the brand. This is my 5th car purchased from this dealer. I purchased two Q5 and I had an A5 and S5. More

Very good staff and helpful my salesman Zoran was very accommodating through the whole ordering process. I will come back and buy for here again. accommodating through the whole ordering process. I will come back and buy for here again. More