Audi Great Neck

Excellent Service I came into the shop to have two tire replaced and three rims to fix along with a few question relating to the bottom of my car that sustained minor d I came into the shop to have two tire replaced and three rims to fix along with a few question relating to the bottom of my car that sustained minor damage. Louis took the time to come over by vechical to answer all of my questions and conerns. The process of calling my tire warranty company and obtaining funds to fix my vechical was taken care off my Louie all i had to do was drop of my car and pick it up! Thanks More

pleasant experience very pleasant experience, quick and efficient with no games. all of the employees dealt with were very responsive to questions/requests throughout the very pleasant experience, quick and efficient with no games. all of the employees dealt with were very responsive to questions/requests throughout the entire process. More

Quickest and best car buying experience I have ever had!! When it comes to cars, I get very specific and particular. I have been in the car game for many years and I finally was able to get a new job that wou When it comes to cars, I get very specific and particular. I have been in the car game for many years and I finally was able to get a new job that would help me afford the car I have been looking at for almost five years now. In April 2014 a special post was made by Audi showcasing a special edition for the car I wanted to purchase. It was so rare and Audi only released 20 cars in the special Nogaro Blue Edition in the US. For 2015 you would have to order this special edition and wait over 3 months for the car to come and pay total full price. I contacted about 10 dealers all over Long Island/Tri State area and I can say that almost every single dealership except two of them I contacted( I won't name names) but it was truly embarrassing how uneducated some people were on the specific car I wanted. I would include links in my emails with detailed descriptions of what I exactly wanted and dealers still would ask me for "more information" like I was not knowledgeable on what I wanted. I contacted Biener Audi last just to see what they had to say and within 3 minutes Breene Callahan responded to me informing me that they had the exact car I wanted in stock (which is shocking) considering how there were only 20 of these cars sent to the United States. The immediate correspondence between Breene and I assured me that I was in good hands and his knowledge about the car right off the bat let me know that he knew exactly what I was talking about. After a few days of speaking to each other, we were able to work out a deal which I could not pass up. The price the other dealerships gave me was more like a mortgage payment than a car payment. The deal we agreed on was beneficial for both sides and there was no haggling or bad feelings about anything. We agreed on the deal on Thursday and I picked up the car up Saturday morning (two days later) and him and Mark Buro (Finance) had all the papers necessary ready to be signed. Mark Buro also was very nice and gave me a great deal on a car care package which is invaluable especially living in New York with all the road hazards. I was in the dealership for only 20 minutes as compared to hours and hours at dealerships with sub par employees. Maybe I am just not accustomed to dealing with such courteous and respectful people while purchasing cars but I have never had such a great experience. Breene answered any questions I had about the car and we stay in contact here and there seeing how each other are doing. Breene would even answer emails after he left work for the day just to make sure he answered any of my relentless questions. For someone to put up with the walls that I have up says a lot. I am very stubborn and almost impossible to make a deal with because I know what I want to pay for the car I plan to purchase and if I don't get the deal that I want, I will walk out of the dealership or cease any correspondence. I HIGHLY recommend the amazing sales staff, finance staff, service and management staff at Biener Audi especially the professionalism of Breene Callahan and Mark Buro for assisting me in my car purchase. Biener has been around for decades and they will continue to be with the amazing team they have there. I will never go to any other Audi dealership ever again because of the precedents and satisfaction that were set at Biener Audi. I cannot thank you enough Breene Callahan! More

Overall great experience! I always drive out of my way to get my service done at Beiner. Lou is an absolute pleasure to work with. Always professional and wanting to make sure I always drive out of my way to get my service done at Beiner. Lou is an absolute pleasure to work with. Always professional and wanting to make sure his customer is always taken care of to the best of their ability. #1 service rep for sure! More

#1 Service Rep! Been in Audi twice in the past 2 weeks... Louie was really friendly and never hesitated to accomodate me even for with a short notice. He is very prof Been in Audi twice in the past 2 weeks... Louie was really friendly and never hesitated to accomodate me even for with a short notice. He is very professional and they treat everyone like family. Would definitely recommend him to all Audi owners - call service dept and ask for him! More

Very rude - went to another dealership to check other brands Visited this dealership to find out more about 2015 Q3, A3 and A4. Not sure what the sales person's name was since I didn't take his business card. I Visited this dealership to find out more about 2015 Q3, A3 and A4. Not sure what the sales person's name was since I didn't take his business card. I threw it back, same way I got it from him. (I checked the photos, he looks like Michael De Cosimo but I'm not sure now, trying to erase him from my memory). Politely asked the sales person about some car features that could help me decide which car I want. I'm planing to buy a new car in next couple of weeks. Smaller but fully loaded. His first greeting was: I have to go to the man's room! After he came back, he was not in a mood to help, giving me some non sense, short answers. We spent like 4-5 minutes talking about the car: me asking and him not giving me an answer. Anyway, more important for him was to get my personal information: phone, address, e-mail, so he can call me every 5 minutes like most of the dealers do today. After I told him I prefer to keep my phone number private until I decide to purchase a car, he said he doesn't want to give me any info about the cars until I give him my personal info. On top of everything he told me he is a professional :) I just left immediately and went to another dealer. More

Louie Del Balzo - Biener's #1 Guy I have been going to Biener for service for years. Louie has been my service rep during the last 7+ years and it has been a pleasure to deal with him. I have been going to Biener for service for years. Louie has been my service rep during the last 7+ years and it has been a pleasure to deal with him. He is professional, available, prompt and reliable. F.Miller More

World Class Service Audi is a world class car and Louie Del Balzo is a world class service professional. He is courteous, professional and has always delivered on time. Audi is a world class car and Louie Del Balzo is a world class service professional. He is courteous, professional and has always delivered on time. He is one of the main reasons I will continue to drive and Audi purchased at Biener Audi. Lou makes you feel at home when visiting Biener... More

From New York to Great Neck I live on the upper west side of Manhattan and I have a 2004 Audi All Road. She's my baby, and they don't make them anymore. I have tried servicing he I live on the upper west side of Manhattan and I have a 2004 Audi All Road. She's my baby, and they don't make them anymore. I have tried servicing her in Huntington (ugh), Englewood (ugh, ugh) and the city (horror show). I was desperate for a qualified, HONEST person and shop to take care of my car and basically Louis is it, which is why I take the extra time and energy to come out there. Thanks Louis! Regards, Joan More

Exemplary service Outstanding service from this Audi service center. Extremely kind and caring staff of workers. High quality waiting center with great coffee/snacks, Outstanding service from this Audi service center. Extremely kind and caring staff of workers. High quality waiting center with great coffee/snacks, makes the wait seem like nothing. Work is done quick and and great quality. Overall exemplary, this service center ALONE is the reason to drive an Audi!!! More