Audi Great Neck

Great Customer service !!!! Louis Del Balzo continues to make my service experience at Beiner Audi hassel free. Nothing is ever a problem, he goes out of his way to ensure that Louis Del Balzo continues to make my service experience at Beiner Audi hassel free. Nothing is ever a problem, he goes out of his way to ensure that I am totally satisfied with my service. He always greets me with a smile and a handshake and always remembers my name. Louis is a big reason that I take my two Audis to Beiner... More

Go Lou - Go Audi ! You can not get better customer service than with Lou Del Balzo at Biener Audi. He is the main reason I continue to buy Audis at Biener. He is alway You can not get better customer service than with Lou Del Balzo at Biener Audi. He is the main reason I continue to buy Audis at Biener. He is always smiling, going the extra mile and making sure you car is serviced promptly, safe and clean. Actually, all staff involved with your service from the time you enter to the time you leave are wonderful. It is always a very pleasant experience. And if you want to wait for your car there is a very comfortable, plush waiting area with plenty of coffee, water and snacks. If you need a ride back home or to the train, you got it. If you need a loaner, you got it. More

Louis is terrific Louis is an absolute pleasure to work with. He's very friendly and really, really knows his business. Louis knows that I depend upon him, and h Louis is an absolute pleasure to work with. He's very friendly and really, really knows his business. Louis knows that I depend upon him, and he knows why. He is in charge of insuring that the 2 Audi's that my son and daughter drive are in perfect mechanical shape. One of the cars is 10 years old, not bought at Biener, but because of Louis and the superior service I receive at Biener, the car is serviced there. I picked my sons car up today after its annual service. Car was delivered freshly washed and even the interior was vacuumed. Porsche and BMW never cleaned the interior of my cars. That's a really nice touch. Well done Lou and the Biener service team. More

Jeremy De Jesus is a great help! My first time getting my car checked, Jeremy De Jesus was the first person I talked to. He was very friendly and helpful! I had to wait a few hours fo My first time getting my car checked, Jeremy De Jesus was the first person I talked to. He was very friendly and helpful! I had to wait a few hours for my car & got hungry so I asked him if there was a way for a car service in which he provided right away! As soon as I got back, my car was ready to go. All of the Biener Audi staff are very kind and welcoming! Their service is like no other! I'll definitely be a loyal audi customer. More

Excellent at it's Best! I am owner of three different Audi's and every time I need one of my vehicle service I go directly to Louie Del Balzo he makes my experience very eas I am owner of three different Audi's and every time I need one of my vehicle service I go directly to Louie Del Balzo he makes my experience very easy and hassle-free. He is very helpful and accommodating throughout the process not only that he is very knowledgeable of every inch of my cars and will be bluntly honest with you whether is good or bad. Lou continues to be helpful and responsive regarding things that need attention with my cars and I love that. I have worked with him for quite some time now and has always taken excellent care of me! I HIGHLY recommend him!!! More

Consistency! Louie Del Balzo consistently makes the service experiences easy and convenient for me. He's reliable and also knowledgeable about the vehicle I drive Louie Del Balzo consistently makes the service experiences easy and convenient for me. He's reliable and also knowledgeable about the vehicle I drive which is why I continue to service my car at Biener Audi. More

Absolutely the best customer service!! Louie is fantastic! He and the entire Biener team are hands down the friendliest and most knowledgeable service department. Even though we live in M Louie is fantastic! He and the entire Biener team are hands down the friendliest and most knowledgeable service department. Even though we live in Manhattan, we have purchased three cars from Biener Audi and always come to Louie for service. The service department is honest and reliable. They do everything in their power to make servicing the car a pleasure. From the clean and comfortable waiting area to the honesty with which they service your car, Biener is the best. Louis even remembers that my family drives upstate to ski and we often discuss the snow conditions! Louis goes above and beyond and I wouldn't have my car serviced anywhere else! More

LOUIS DEL BALZO LITERALLY SAVED MY LIFE!!! My car was over-heating. I had all fluids necessary and did not know what to do. I have dealt with Louis on many separate occasions and he has always My car was over-heating. I had all fluids necessary and did not know what to do. I have dealt with Louis on many separate occasions and he has always gone above and beyond to solve ANY and EVERY problem I have ever had with my AUDI S4.. I decided to call Louis when I could not figure out what was wrong. He was on his way out the door yet he stayed on the phone with me and walked me through everything I needed to do. I felt terrible as I know from experience that when I want to leave work, I WANT TO LEAVE WORK! Because of Louis, my car is in the shop being fixed as I write this review! My family has had many AUDI's and we stay loyal customers to BEINER AUDI because of Louis and the service he gives us. I have had many high end vehicles BUT never received the quality of service that Louis and the AUDI team has provided us. He treats myself and my family as friends, not customers. It really means a lot! To sum this all up, THANK YOU SO MUCH yet again Louis! You really saved me on this one!! More

5 Star Service. 5 Star agent. Top notch service experience. Louis Del Balzo, my service agent makes sure every little detail is taken care of. 5 star service. 5 star agent. Top notch service experience. Louis Del Balzo, my service agent makes sure every little detail is taken care of. 5 star service. 5 star agent. More

Without Louie and service center I would not be a customer. Having to deal with people in any service department can always be a pain. Whether it is them not being thorough or simply not being polite to their c Having to deal with people in any service department can always be a pain. Whether it is them not being thorough or simply not being polite to their customers. Louie and his colleagues in the service department have been the only reason's I bring my car to Biener Audi instead of a regular repair shop. They will go above and beyond to make sure you are satisfied and leave with your car in perfect working condition, and are quick to resolve any issues that may come up. As an example, I had brought my car in for a 35k service and after picking up the car everything checked out, so I drove off the lot and went to get some lunch. After eating I turned my car on and noticed the service light had turned back on (it did not turn on when I left Biener). I immediately called the service department and asked to speak to Louie. Within 30 minutes of the phone call, I had driven back, had the service light reset, and drove back home. It could have not have worked out better, and I know if I were dealing with any other service department, I would have had to scheduled another appointment. Louie and his colleague will go out of their way to make sure you leave satisfied and happy. More