Audi Great Neck

I have purchased two cars from Biener so far and believe that I will continue to purchase cars from Biener for my entire life. The entire process from sales, to customer service, to questions regarding upg that I will continue to purchase cars from Biener for my entire life. The entire process from sales, to customer service, to questions regarding upgrades has always been courteous, professional and responsive. I truly don't understand the negative remarks below other than that perhaps they were driven by the customer, not Biener. More

Hi, This email is regarding my experience with BIENER Hi, This email is regarding my experience with BIENER AUDI during my PREOWNED AUDI Q7 purchase.. i got this car without even looking at it in pers Hi, This email is regarding my experience with BIENER AUDI during my PREOWNED AUDI Q7 purchase.. i got this car without even looking at it in person..yet had an AWESOME experience My name is Bhoo(bhuvana) and i live in MICHIGAN.I'm a first time customer for BIENER AUDI... When i decide to buy a 2009 CERTIFIED AUDI Q7 and was browsing for that online as well as some audi dealerships,i came across BIENER AUDI website with some wonderful preowned vehicles with awesome prices, right away i called the preowned sales dept. to get some detailed information about a car i was intertested .I talked to a preowned sales agent Mr.JEFF,he answered all my questions so patiently every time(the reason i'm mentioning all my questions is because i asked him too many questions b4 my purchase)and let him know that this is the first time i'm buying a vehicle without looking at it in person so it makes me nervous (since i live in michigan and new york is a little too far for me),he was kind enough to understand my situation and helped me find the right one that suites my interest, during my purchase i also talked another preowned agent Mr.MATT who is equally pleasing as JEFF. After finalizing my purchase,i got my car shipped it to me securely and safely before christmas thats december 23rd 2011,the vehicle looked just as described .... i felt soo happy and i wanted to share my honest experience so other new customers like me won't feel insecure.i had to mention that this purchase was done not in person yet i'm satisfied 100% . So for sure i'm going to recommend BIENER AUDI to my friend and family.The reason i took some time and wrote this review is because i felt very happy the way the agents JEFF and MATT treated me and helped me every single time i called them and this is the least i sould be doing to appreciate both of them. I saw some reviews about BIENER AUDI online thats says bad customer service,my experience made me feel that it should be 100% UNTRUE i felt sooo happy i came up with a slogan for BIENER AUDI..... " EAST OR WEST BIENER AUDI IS THE BEST" Bhuvana Sudarmathy More

My friend and I--both 25 and with well paying jobs--drove 45 minutes to Biener Audi for me to test drive a TT and discuss prices. I suppose it's because we were wearing jeans and sneakers and not business su 45 minutes to Biener Audi for me to test drive a TT and discuss prices. I suppose it's because we were wearing jeans and sneakers and not business suits, but when we got there, we were met with stares from the three or four of the sales advisers. I literally saw two of them look at me from top to bottom, as if questioning if I was serious for being there. When I told them I wanted to test drive a TT, they told me there were none available. Then they passed me off to Tony Renna. He too looked me and my friend over before inviting us to sit down in talk. Tony then explained that the TT on the showroom floor could not be taken out for a test drive--which I understood--and that the car would not be available until at least four days later for some reason. Now, if you are looking to sell a car, I'd expect you to at least make an effort to make the car available for a test drive, especially when the prospective buyer drove as far as we did just to see, drive, and discuss pricing on that very car. He then gave us a brochure and we went on our way. So yea, if you have a young face, be prepared to be ignored, no matter how much you're able and willing to spend or how prepared you are to make a dealer. More

Marc gave me the info I needed over the Net. His prices were lower than other Audi dealers, the car was ready as promised. I purchased this car in a matter of hours, he gave me more for my trade in than were lower than other Audi dealers, the car was ready as promised. I purchased this car in a matter of hours, he gave me more for my trade in than other dealers and overall, it was a great experience. I recommend him especially if you are Internet oriented. More

HORRIBLE and humiliating experience!!such unprofessional behavior! The sales agent did his best to "convince" us NOT to get an Audi... He was patronizing was start to finish- instead of answering our ques behavior! The sales agent did his best to "convince" us NOT to get an Audi... He was patronizing was start to finish- instead of answering our questions he highlighted the Audi brochure and asked us to "study" it and then ask questions...quite a teacher but definitely not a sales agent. One less sold car for Audi! Congratulations! More

I ordered an audi S 4 from Drew Russo and had a I ordered an audi S 4 from Drew Russo and had a wonderfull buying process. Biener audi did a great jo. I couldnt have had a better experience. Thanks I ordered an audi S 4 from Drew Russo and had a wonderfull buying process. Biener audi did a great jo. I couldnt have had a better experience. Thanks Drew! More

Went initially for sales, guy was so negative and tried to actually dissuade me from buying an s5 so I purchased from greenwich. Then went for servicing twice, and both times lied to me that they would be to actually dissuade me from buying an s5 so I purchased from greenwich. Then went for servicing twice, and both times lied to me that they would be done that day, and both times had to cab back home and then come back next day. no apologies, gave me an attitude. worst sales/service ever. More

Placed an "offer" price via the internet to get a call back from the dealership and also to begin the process of haggling. Jeff called me in the morning from the dealership - he is internet to get a call back from the dealership and also to begin the process of haggling. Jeff called me in the morning from the dealership - he is a used car sales rep. He stated that the car was $XXXXX firm and as if he held the holy grail asked: interested or not? I was speachless as to his arrogance and after a week when the stock market dipped 200 points and there was a double dip recession in the wings, found his attitude to be obtuse as if he lived in another world. Needless to say, no wonder the car hasn't been sold for months. Great job Jeff! You're fired. More

we have owned many Audi , and can get a medium level of service and respect. This last year or so we have found Steve - Service Manager to be unwilling to correct service issues in a timely fashion. Furt service and respect. This last year or so we have found Steve - Service Manager to be unwilling to correct service issues in a timely fashion. Furthermore Steve - Service Manager has been responsible for his service staff whom at times worsened the condition of our current A6 through a series of returning our A6 with other new damage and then gets hostile and rude to the piont of a vulger drunken sailor. Service was at its best when Rich Pizzo was in charge- now the General Manager , along with John Pizzo whom is quiet and polite as well as professional. Beiner Audi has been a outstanding Audi dealer on the goldcoast and now seems to be the worst Audi Dealer in the tri-states area. How can anyone expect to do business with a High end( best) brand and not receive the same in service, it seems that Beiner acts like a bucket shop/ boiler room , buyer be ware ripoff establishment. Looking for the BEST and Advanced auto- Audi is that- BEINER is NOT by any measure . More

Everyone in this dump has an attitude problem. I felt like they treated me like I didn't belong there even tho I drove in with an audi that was due back. I wasnt even given a chance to talk numbers or an like they treated me like I didn't belong there even tho I drove in with an audi that was due back. I wasnt even given a chance to talk numbers or anything. Everyone in there seemed miserable. I left and a couple hours later I was driving a new vehicle from legacy infinity...I'm never going back there again...what a bunch of a$$holes. More